topic Re: Difficulty replying to a PM in Community Site Feedback

Difficulty replying to a PM

MauriceC — Fri, 13 May 2016 12:05:44 GMT

Replying to a PM this morning, got the response below on three occasions over a 15 minute period.

AAAargh! Wont complete the upload of the screenshot !!!!!!!!!!!

Message was "Unable to complete the action........"

Succeeded on fourth attempt (30 mins)

Re: Difficulty replying to a PM

Chris — Fri, 13 May 2016 12:36:07 GMT

Do you know what time that was? Some fixes were pushed earlier which tends to slow things down briefly.

Re: Difficulty replying to a PM

jaread83 — Fri, 13 May 2016 12:44:45 GMT

I had pushed changes up around 9:15 then also a hotfix at around 10:30 so that is why you would have had the breif slow down.

Re: Difficulty replying to a PM

MauriceC — Fri, 13 May 2016 13:31:12 GMT

Check the time of the post? The incoming PM was timed at 12:22, so my first attempt at a reply would have been around 12:35. The fourth (and successful) post is timed at 12:54.

Re: Difficulty replying to a PM

jaread83 — Fri, 13 May 2016 13:39:33 GMT

Okay. And is it still slow? When a push to live from staging occurs your browser will need to reacquire some assets which causes a temporary slow down. I am not entirely sure how this works but I imagine some components within the PM side of things are not served till you hit that page (that's how I would do it anyway).

Re: Difficulty replying to a PM

MauriceC — Fri, 13 May 2016 13:54:40 GMT

It's not slow Jack? Each time I attempted to post I got the message "Unable to complete the action........"

I did take a screenshot, but currently (as in message #1) the system does not Upload the file so that I can incorporate in a Post!!!!

Now very "Ticked off" with this sadly deficient new Forum software.

Re: Difficulty replying to a PM

jaread83 — Fri, 13 May 2016 14:09:16 GMT

I am sorry that this is affecting you and other users. Let's see if we can get something done about it.

@LouisaMartin, can we raise a support ticket for this please? It seems that I am seeing reported issues in the following:

1. uploading images to PMs and thread replies

2. getting the error 'unable to complete action' when using the text editor

Not sure why these things would happen but I'd like to know what is going on and if they can be resolved asap.

Re: Difficulty replying to a PM

jaread83 — Fri, 13 May 2016 14:07:47 GMT

I have sent you a PM @MauriceC with an image attachment and also was able to use the preview button. It seems to work fine for me on FF V46.

Also, it isn't slow for me.

Re: Difficulty replying to a PM

MauriceC — Fri, 13 May 2016 14:08:19 GMT

jaread83 wrote:
1. uploading images to PMs

I t isn't just PM's being affected by the upload problem at present. I have successfully uploaded screenshots in previous posts when reporting errors.

Re: Difficulty replying to a PM

jaread83 — Fri, 13 May 2016 14:11:22 GMT

I have updated my reply to include thread replies.

Are you able to upload the screenshot you were attempting to attach in your OP or is it still failing?

Re: Difficulty replying to a PM

MauriceC — Fri, 13 May 2016 14:22:13 GMT

Now appears to be working?

Re: Difficulty replying to a PM

jaread83 — Fri, 13 May 2016 14:26:28 GMT

Okay so that is an existing image from your albums. Can you try uploading a new screenshot or image? Just to test.

I am wondering if the problem is intermittent or is always happening..

Re: Difficulty replying to a PM

MauriceC — Fri, 13 May 2016 14:33:38 GMT

OK. This should be a random image off my PC.

Worked fine this time. Cantankerous things computers! 40+ years in the game and still learning patience.

Re: Difficulty replying to a PM

jaread83 — Fri, 13 May 2016 14:42:38 GMT

Seems to be a bit intermittent and I think it boils down to these authenication issues that have been rearing its ugly head randomly.

Re: Difficulty replying to a PM

Anotherone — Sun, 15 May 2016 14:50:44 GMT

Just to advise that I posted a PM early yesterday evening containing an image with no issues

Re: Difficulty replying to a PM

MauriceC — Sun, 15 May 2016 15:04:53 GMT

I've not seen it since yesterday. Whatever it was - it went!