topic Re: Authentication error on community - are you affected? in Community Site Feedback

Authentication error on community - are you affected?

jaread83 — Fri, 29 Apr 2016 12:58:22 GMT

Hi everyone,

I am seeing reports about authentication errors when doing certain actions within the community. It seems to be happening quite randomly for some users and I would like to know if this has happened to you.

When replying to this thread, I will need a couple of things in your message:

A screenshot of the error page (including the URL in your browser)
The browser and OS you are running
The path you took to get the error (for example simply clicking a link.. but which link was it?)

We will be raising a support ticket with Lithium directly and linking to this thread to help get to the bottom of the issue.

Many thanks

@LouisaMartin, when you raise the support ticket please link to this thread as I am collecting anything I can on this issue.

Re: Authentication error on community - are you affected?

jaread83 — Fri, 29 Apr 2016 13:31:31 GMT

Just collecting any other sources:

https://community.plus.net/t5/Community-Site-Feedback/Authentication-error-marking-posts-as-read/m-p/1324206#M7981

https://community.plus.net/t5/Community-Site-Feedback/New-forum-quot-Unresponsive-Script-quot-WARNING-when-posting-a/m-p/1330913

https://community.plus.net/t5/Community-Site-Feedback/firefox-46/td-p/1330242/highlight/false

Re: Authentication error on community - are you affected?

LouisaMartin — Fri, 29 Apr 2016 13:22:44 GMT

I've raised this as a ticket into Lithium and have included the threads you posted.

Once we have more, I'll add them on.

Ta

Re: Authentication error on community - are you affected?

jaread83 — Fri, 29 Apr 2016 13:23:32 GMT

No need to include the threads I posted, just direct them to this thread as it contains those links anyway.

Thanks Louisa

Re: Authentication error on community - are you affected?

MauriceC — Fri, 29 Apr 2016 16:50:44 GMT

Just got an error after selecting Email from forum page

EDIT: My finger trouble with file entries below.

Edit 2: Worked OKon a retry.

Re: Authentication error on community - are you affected?

spraxyt — Fri, 29 Apr 2016 17:11:24 GMT

I've just had the following Connection Failed error

I'm using Firefox 46.0 on Windows Vista 32-bit

The error occurred after going into My subscriptions, selecting some to be deleted, then selecting Delete Selected in the drop-down options list.

Clicking Retry on that screen continued normally, asking me to confirm then deleting those requested.

Re: Authentication error on community - are you affected?

Anotherone — Fri, 29 Apr 2016 19:56:16 GMT

I had the "Secure Connection Failed" sometime in the last day or two when using my mobile whilst out and about. At the time I put it down to a possible glitch in mobile signal etc. But now it's been mentioned, IIRC I have seen it before but it's fairly rare and I don't recall the circumstances.

Re: Authentication error on community - are you affected?

spraxyt — Fri, 29 Apr 2016 20:53:03 GMT

Shortly after posting the Secure Connection Failed report above I tried going through a subscription deletion again. I got that SCF error again but this time after I'd clicked the Confirm button. So the URL was the confirm screen one.

On this occasion Retry didn't help, but browser back arrow got me back to confirm and clicking the Confirm button worked this time. Oddly the subscription deleted was the intended one though the "success" message displayed showed the name of the topic which had filled the deleted one's slot in the table.

Re: Authentication error on community - are you affected?

Anotherone — Fri, 29 Apr 2016 20:57:25 GMT

I wonder whether these Authentication errors and SCF errors are related to this Google Analytics code which, if I've understood correctly was amended or whatever and has been re-applied @jaread83 Can you confirm please?

Re: Authentication error on community - are you affected?

spraxyt — Sat, 30 Apr 2016 17:34:11 GMT

The following Unable to complete action error popped up whilst I was typing reply text to the topic shown. I hadn't asked for any action, so possibly it was an autosave that failed.

Firefox 46.0 on Windows Vista 32-bit.

I continued typing and the error message vanished when I clicked the Preview tab. The reply posted normally.

Re: Authentication error on community - are you affected?

npr — Mon, 02 May 2016 10:58:42 GMT

I've had quite a few "Secure Connection Failed", usually when trying to make a post.
This is one of the URL's:
https://community.plus.net/t5/forums/replypage.editorform.form.form.form

Firefox: 46
Windows 10.

Re: Authentication error on community - are you affected?

SteveA — Mon, 02 May 2016 11:23:22 GMT

I was getting it when trying to post to a thread on the TV forum

https://community.plus.net/t5/TV/IP-chanels-breaking-up/td-p/1331684

I'm running Firefox 46.0 for Mint

Re: Authentication error on community - are you affected?

Strat — Tue, 03 May 2016 17:05:20 GMT

None of the problems detailed above until I updated my Waterfox to v46.0.1 last night.

Now I've had a couple of authentication errors requiring 3 or 4 attempts to get through.

Windows 10 Home

Edit: Screen grabs attached.

Re: Authentication error on community - are you affected?

Anotherone — Mon, 02 May 2016 17:05:44 GMT

I wonder if any of these where Firefox 46 is being used are related to the FF46 problems

Well I'm not using FF46 and I had problems the other day -
On the 30th at 0800 (pretty well precisely) and the same again at 1100. I was compiling a reply to a post and had recently moved (within 10 minutes) between RT and Preview and back. This happened moving to Preview again, so not as though there wasn't any activity.

At 1600 I had this one

Re: Authentication error on community - are you affected?

SteveA — Mon, 02 May 2016 16:20:57 GMT

There seem to be two distinct issues here - one where the error message is embedded within the forum (which suggests part of the forum code is throwing an error) and the other where the browser throws the error.

Re: Authentication error on community - are you affected?

npr — Mon, 02 May 2016 16:25:55 GMT

Just what I was about to say.

Note:
There's a button to report the issue to mozilla on the error page. Looks like it's their problem rather than Lithiums.

Re: Authentication error on community - are you affected?

MauriceC — Tue, 03 May 2016 07:00:01 GMT

Getting the problem repeatedly this morning. Doing a 'tidy up' on Subscriptions, tick a few boxes, select the option to 'delete selected.....' BANG! Retry the page load usually fails on first attempt, but succeeds on 2nd or third attempt? Repeated after selecting a few more Subscriptions to delete.

Re: Authentication error on community - are you affected?

jaread83 — Tue, 03 May 2016 11:22:18 GMT

We have Lithium engineers looking into this so hopefully we will get this resolved soon. We have referenced this thread in the support ticket so your feedback is greatly appreciated and useful.

Apologies if this is causing an inconvenience. Hopefully I can get some answers soon and I will update you all when a fix has been rolled out.

@Anotherone, this has nothing to do with the fixes we rolled out last week for the javascript issues related to Google Analytics.

Re: Authentication error on community - are you affected?

bobpullen — Tue, 03 May 2016 11:29:51 GMT

Just to add my voice, I've also seen the secure connection failed error. Mainly using Firefox on my Android tablet.

Re: Authentication error on community - are you affected?

LouisaMartin — Tue, 03 May 2016 16:07:44 GMT

Are you using Firefox @MauriceC ?

Lithium can't replicate the issue and when I've looked through the feed, everyone seems to be using Firefox/Mozilla and as @npr has suggested, it looks like they have an issue.

@jaread83 @bobpullen are you using this too?