topic Re: onClick events issues - Fix rolled out in Community Site Feedback

onClick events issues - Fix rolled out

LouisaMartin — Tue, 19 Apr 2016 10:20:59 GMT

Morning

This morning @mtrinder and @jaread83 rolled out a fix to the above issue and having tested this, everything is now working as it should.

We've closed the case with Lithium. Thanks for your patience.

Louisa

Re: onClick events issues - Fix rolled out

Townman — Tue, 19 Apr 2016 10:24:57 GMT

Louisa,

This is really good news. Is anyone looking at why this issue did not show up on the test environment, yet hit the production platform so hard? Was it an untested release to the live service or is there a difference in the configuration of live and test services to cause somethings to function differently?

Re: onClick events issues - Fix rolled out

LouisaMartin — Tue, 19 Apr 2016 10:26:52 GMT

Hiya

I'm gonna pass this to @jaread83 to answer as he has the background detail more than me.

Ta

Re: onClick events issues - Fix rolled out

jaread83 — Tue, 19 Apr 2016 10:38:23 GMT

The root of the issue was from Google Analytics click tracking overriding click functionality across the entire community for some users. We have since disabled click tracking and now we are seeing positive results.

This should fix a massive amount of reported problems so fingers crossed it has helped those users who were having problems with things like the user menu, preview/html tabs, tabs, option dialogs and many other 'click' functions.

Re: onClick events issues - Fix rolled out

Townman — Tue, 19 Apr 2016 13:30:03 GMT

Hi @jaread83,

Thank you for a clear explanation, which delivers real reassurance. Given the really secure test environment, Google Analytics never got a chance to screw things up over there. This must have taken a while to diagnose!

That said, GA monitoring every user action is a bit big brother!

Re: onClick events issues - Fix rolled out

jaread83 — Tue, 19 Apr 2016 13:40:19 GMT

@Townman wrote:

That said, GA monitoring every user action is a bit big brother!

It is a bit but its all anonymous data and it doesn't track any particular users. Its all quite useful to know what is being used a lot (like the useful links bar at the bottom or links from the homepage to various places) and have data to decide if anything needs to be changed in the future.

I just want to be open and honest with you all and be as transparent as possible as far as web development goes here. That was what I did during the staging version and I hope I can keep doing the same here but in a more formal way than I did on there

Re: onClick events issues - Fix rolled out

Anonymous — Tue, 19 Apr 2016 14:24:07 GMT

@Townman wrote:
That said, GA monitoring every user action is a bit big brother!

@jaread83 - What's wrong with data mining your web server logs? Wouldn't you get this same level of information here?

Re: onClick events issues - Fix rolled out

jaread83 — Tue, 19 Apr 2016 14:28:55 GMT

I used to have some pretty handy web tools that would get server logs and make useful graphs from that data but that was going back 7 years ago before GA became more useful. You simply can't get that level of detail from server logs anymore - plus it's been a while since I looked at that kind of thing.

I don't have access to the server logs anyway

Re: onClick events issues - Fix rolled out

Anonymous — Tue, 19 Apr 2016 15:10:46 GMT

Fair enough just thought I'd ask.

Re: onClick events issues - Fix rolled out

Anotherone — Tue, 19 Apr 2016 15:35:20 GMT

At 19-04-2016 11:20 AM @LouisaMartin wrote:

This morning @mtrinder and @jaread83 rolled out a fix to the above issue and having tested this, everything is now working as it should.

We've closed the case with Lithium. Thanks for your patience.

I'd suggest that in future such definitive statements aren't made until users who have been asked to test that the 'fix' is working, have completed testing By all means make a statement about a roll-out, but don't close cases with Lithium until it is confirmed 100% OK.

Re: onClick events issues - Fix rolled out

LouisaMartin — Tue, 19 Apr 2016 15:48:16 GMT

@jaread - is this not fixed?

@mtrinder confirmed everything was working as it should and it was ok to close this case.

@Anotherone - I would never confirm it was fixed and close without confirming with the gents above

Re: onClick events issues - Fix rolled out

Anotherone — Tue, 19 Apr 2016 15:52:21 GMT

Well when one of them asked me to do some testing, I was surprised to find this thread before I'd got back with some more definitive statements. But I am happy to say that I've done some extensive testing and to date had no more issues, so if by the end of the day nobody mentions in the other thread that they still have problems, I'll mark it as fixed

Re: onClick events issues - Fix rolled out

w23 — Tue, 19 Apr 2016 15:52:28 GMT

It's certainly looking good but I'd be hesitant in declaring an intermittent issue fixed without testing over several (certainly more than a couple) users / devices /connections.

Re: onClick events issues - Fix rolled out

jaread83 — Tue, 19 Apr 2016 15:52:34 GMT

@LouisaMartin wrote:
@jaread - is this not fixed?

@mtrinder confirmed everything was working as it should and it was ok to close this case.

@Anotherone - I would never confirm it was fixed and close without confirming with the gents above

Don't worry @LouisaMartin, it is confirmed as fixed. I have had enough positive feedback from muliplte users and test devices to conclude that this is now resolved. I have also helped a few internal staff who needed to clear browsing cache to get it to work but were clearly having a lot of issues before only for those issues to now be completely gone.

So yes, it is resolved. @Anotherone, as Louisa has said, we wouldn't close a ticket without enough feedback. I made sure of that

Re: onClick events issues - Fix rolled out

Anotherone — Tue, 19 Apr 2016 15:57:02 GMT

Well further to my last post in this thread I agree with @w23 especially as not all staff were seeing issues and not as frequently as we were @LouisaMartin

Re: onClick events issues - Fix rolled out

LouisaMartin — Tue, 19 Apr 2016 15:56:05 GMT

Cheers lad @jaread

Re: onClick events issues - Fix rolled out

jaread83 — Tue, 19 Apr 2016 16:01:23 GMT

I messaged you as my first port of call @Anotherone as I knew you were having issues but knew you couldn't test till the afternoon which is fine. I had other users reporting issues before and also a few internal staff who were testing this on various machines and operating systems. I had enough data to conclude that the problem had been resolved so let Louisa know to close the support ticket for now. We could always reopen the ticket if the problem persists for anyone and we are unable to resolve it with a clearing of the browser cache.

Re: onClick events issues - Fix rolled out

Anotherone — Tue, 19 Apr 2016 16:06:12 GMT

Actually I did some testing this morning Jack, but it was limited.

Re: onClick events issues - Fix rolled out

w23 — Wed, 20 Apr 2016 09:55:53 GMT

@w23 wrote:

It's certainly looking good but I'd be hesitant in declaring an intermittent issue fixed without testing over several (certainly more than a couple) users / devices /connections.

Despite this comment I was pretty confident that the problem had been correctly identified and the fix would work, I can confirm (as mentioned here) that it's definitely looking fixed for me.