topic Re: Would have been nice to inform us of forced changes to username in Community Site Feedback

Would have been nice to inform us of forced changes to username

Simon_F — Thu, 14 Apr 2016 09:16:13 GMT

In the "Your new Community is live!" email it said "To get browsing and posting, simply log on here with your current username."

but it would have been nice if you'd told us that some usernames would be changed. (I presume whoever wrote the forum software can't write a parser that handles characters that other forums have no problem with.)

I wasted quite some time trying to work out how to access the new community both hanging on the phone (and was promised a call back that I didn't receive) and then on the chat service. It was only by resetting the password (to the same password) that I found what my username had been changed to.

I can't imagine I was the only one in this situation. Perhaps you could send out an email suggesting how the usernames may have been altered?

Re: Would have been nice to inform us of forced changes to username

St3 — Thu, 14 Apr 2016 09:34:27 GMT

Plusnet did tell everyone, i got an e-mail twice on the new changes and the forums had announcements too.

Re: Would have been nice to inform us of forced changes to username

Anotherone — Thu, 14 Apr 2016 10:04:23 GMT

@Simon_F It's the original forum "username" as opposed to "display" name that had to be migrated because it was that which was associated with your email address.

Over here username/display/login name are one and the same thing. Have you got the correct name ok now?

Re: Would have been nice to inform us of forced changes to username

Simon_F — Thu, 14 Apr 2016 09:55:07 GMT

@St3 wrote:

Plusnet did tell everyone, i got an e-mail twice on the new changes and the forums had announcements too.

I got one on 29.03 that said:

After the new site is live you'll need to log on at https://community.plus.net with your current username,

and then the one on Monday.

Can't see anything in either suggesting the username would be changed because of less common characters. <shrug>

Re: Would have been nice to inform us of forced changes to username

Chris — Thu, 14 Apr 2016 10:17:50 GMT

Hi Simon,

This is covered in the FAQ here: https://community.plus.net/t5/help/faqpage

Sorry if you weren't aware of that.

Re: Would have been nice to inform us of forced changes to username

Simon_F — Thu, 14 Apr 2016 10:25:24 GMT

@Anotherone wrote:

@Simon_F It's the original forum "username" as opposed to "display" name that had to be migrated because it was that which was associated with your email address.

Given that it seems I registered back in 2007, I can't be certain, but I'd be surprised if I'd set the "displayed" name to be different to the "username", given that I used the same on a few other forums.

Re: Would have been nice to inform us of forced changes to username

Simon_F — Thu, 14 Apr 2016 10:27:45 GMT

@Chris wrote:

Hi Simon,

This is covered in the FAQ here: https://community.plus.net/t5/help/faqpage

Sorry if you weren't aware of that.

Ahh.

I guess that rules out changing it to "Bobby Tables" then.

Re: Would have been nice to inform us of forced changes to username

Chris — Thu, 14 Apr 2016 10:52:40 GMT

Ah yes, little Bobby Tables.