topic Re: New forum, why aren't staff on here knocking out website fixes ? in Community Site Feedback

New forum, why aren't staff on here knocking out website fixes ?

Anonymous — Tue, 12 Apr 2016 10:15:54 GMT

Are there ANY staff actually looking at fixing the bugs on this new forum ?

On the first day when this forum launched, there were a lot of staff online, but ever since they have been noticeable by their absence !

It looks like Plusnet handed over the forum to Lithium to manage, and then run away !

Re: New forum, why aren't staff on here knocking out website fixes ?

Anonymous — Tue, 12 Apr 2016 10:38:40 GMT

@Anonymous wrote:

It looks like Plusnet handed over the forum to Lithium to manage, and then run away !

Isn't that the point of hiving it off to a third party. Of course, one needs to ask how often Lithium are getting the feedback generated from here. If it's once a week then things will take time.

Re: New forum, why aren't staff on here knocking out website fixes ?

Townman — Tue, 12 Apr 2016 10:27:38 GMT

Certainly no one seems to be standing you and fielding the issues - @Anotherone seems to have been left on the front line trying to field punter's issues.

I'm trying hard not to say "we told you so...." Because it does not now achieve anything. Sadly I'm finding that I'm not getting replies to PMs on matters, indeed some PMs are not even getting read.

The suggestion that some critical issues might not be fixed for weeks is not acceptable. The final test system was far better than what we are seeing here. Someone needs to be examining the differences - what has been applied here which was not on the test platform - an update to the Lithium core? If that's the case, then...

Capt'n, enginering here, I'm going to have to jettison the Lithium core before she blows the ship apart ... We'll be left with no warp drive, but it will save the enterprise!

Re: New forum, why aren't staff on here knocking out website fixes ?

rongtw — Tue, 12 Apr 2016 10:36:10 GMT

Most probable , that Staff are on the Phone lines as most cutomers cannot gain access to the new Forum

Once again the Stalwart Anotherone is brought to the front line

Re: New forum, why aren't staff on here knocking out website fixes ?

Chris — Tue, 12 Apr 2016 10:47:19 GMT

The bugs are being looked at, but we're not just throwing fixes out individually. All that will do is cause more bugs from each fix. There's a few of us around keeping an eye on things and Harry has been fixing most of the password reset/login issues he's seen too.

Re: New forum, why aren't staff on here knocking out website fixes ?

Anonymous — Tue, 12 Apr 2016 10:57:03 GMT

@Chris, can you give us a time and a date when the first batch of fixes will be applied ?

Re: New forum, why aren't staff on here knocking out website fixes ?

Anonymous — Tue, 12 Apr 2016 11:03:54 GMT

@Anonymous - Humph! You'll be wanting the World next.

Re: New forum, why aren't staff on here knocking out website fixes ?

MauriceC — Tue, 12 Apr 2016 11:06:23 GMT

Thanks Chris,

I do appreciate the problems in applying random fixes having spent many years in Systems Development, but the scope and criticality of many of the reported problems are making this new site unusable.

At least someone at PN could collate and categorise the issues raised along with expected fix times so that there is some visibility of progress. Currently the major effort on performing this task is left to @Anotherone and this does not reflect well on Plusnet and this new Forum.

Maurice

Re: New forum, why aren't staff on here knocking out website fixes ?

MauriceC — Tue, 12 Apr 2016 11:08:43 GMT

@Anonymous wrote:

@Chris, can you give us a time and a date when the first batch of fixes will be applied ?

Being a tad cynical, I'd guess at "Shortly after the new Billing System goes live"

Re: New forum, why aren't staff on here knocking out website fixes ?

Anonymous — Tue, 12 Apr 2016 11:22:06 GMT

@Anonymous wrote:

@Anonymous - Humph! You'll be wanting the World next.

Ha Ha !,

I want to know WHEN, because I have better things to do with my time than report bugs (which staff are not acknowledging) in software which is about to get updated.

I'd much rather do something useful, and come back to this when it is ready for testing.

At the moment this forum is unusable, and the staff are not fixing it as we speak, so I'm going to disappear until such time that it is supposed to be working.

I just want @Chris to confirm whether that time will be this-afternoon, tomorrow, next week, or whether this is another case of adding the problems to the infamous Plusnet "looking into it" list - from which nothing has ever re-emerged !.

Re: New forum, why aren't staff on here knocking out website fixes ?

Anonymous — Tue, 12 Apr 2016 11:25:34 GMT

@MauriceC wrote:

Being a tad cynical, I'd guess at "Shortly after the new Billing System goes live"

OMG, can you imagine the chaos if the new Billing System is supplied by Lithium !

Re: New forum, why aren't staff on here knocking out website fixes ?

shutter — Tue, 12 Apr 2016 12:11:45 GMT

@Anonymous wrote:

@Anonymous wrote:

@Anonymous - Humph! You'll be wanting the World next.

At the moment this forum is unusable, and the staff are not fixing it as we speak, so I'm going to disappear until such time that it is supposed to be working.

Hmm.... Sorry to say this,.... but... if you have better things to do...... then... ? ? ? ? ?

as for your statement that the forum is "unusable".... ......you seem to be using it quite a lot... and so do many others... so it is working.... it is just "some bits" that need tweeking... and I am sure, if you read other threads, that you will find that Staff and Chris, are doing what they can to ensure that it remains a usable forum. The staff have done a lot of work prior to launching this version. and should be commended for their efforts... which they will continue to strive to sort and fix the bugs, in the shortest possible time....

Time and tide wait for no man... but both are predictable... unfortunatley.. fixing bugs is not something you can predict a timescale for.

Patience is a virtue......

I also refer you to this post... https://community.plus.net/t5/Community-Site-Feedback/Feedback-post-Go-Live/m-p/1325074#U1325074

Re: New forum, why aren't staff on here knocking out website fixes ?

rongtw — Tue, 12 Apr 2016 14:22:43 GMT

@Chris The bugs are being looked at, but we're not just throwing fixes out individually. All that will do is cause more bugs from each fix. ?

Well surely it would make sence to Throw out Fixes individually as IF they are going to cause more Bugs it easier to identify which fix causes the bugs.

But if you do a mulitude of fixes how do you tell which FIX will cause more Bugs ?

Or am i just being too senisible

Re: New forum, why aren't staff on here knocking out website fixes ?

Anonymous — Tue, 12 Apr 2016 14:37:45 GMT

@rongtw - Just stop there, you simply can't continue to apply common sense and logic in such an obvious and sensible way; get a grip man.

Re: New forum, why aren't staff on here knocking out website fixes ?

dvorak — Tue, 12 Apr 2016 14:49:05 GMT

because although it may sound sensible to you, in software development it's just not the way it works.

Re: New forum, why aren't staff on here knocking out website fixes ?

Townman — Tue, 12 Apr 2016 16:39:37 GMT

@dvorak,

With a lot of years under my belt managing software development, I would have to say "It depends". Sometimes it is sensible to deliver specific single point fixes to issues, even though generally it is not.

What confuses me here is that something appears to be significantly different here compared to the test environment. What should have been a simple CSS change (darken the grey text) made last Friday appears to be coincidental with the appearance of a multitude of issues. I'm suspecting that the change was more than the CSS change and there's no regression path for the change.

Cannot begin to imagine the service management issues that creates!

Re: New forum, why aren't staff on here knocking out website fixes ?

rongtw — Tue, 12 Apr 2016 16:42:27 GMT

Dvorak ,, BUT i thought that Lithium had allready developed this software as they are Experts at supplying forums

And it was just a matter of migrating the old PN forum here ,, so no new software to develop , maybe just style and format

Re: New forum, why aren't staff on here knocking out website fixes ?

rongtw — Tue, 12 Apr 2016 16:48:05 GMT

I may have just found another BUG while i was replying to Dvorak , townman posted a reply ,, on the old forum i would have been given a warining if i wanted to review before posting ,,,, NOT on here

Re: New forum, why aren't staff on here knocking out website fixes ?

MauriceC — Tue, 12 Apr 2016 16:46:42 GMT

@rongtw wrote:

Dvorak ,, BUT i thought that Lithium had allready developed this software as they are Experts at supplying forums

And it was just a matter of migrating the old PN forum here ,, so no new software to develop , maybe just style and format

But there was probably a move from a test environment to the Production server environment. Many a slip possible here.

Re: New forum, why aren't staff on here knocking out website fixes ?

Townman — Tue, 12 Apr 2016 16:53:34 GMT

@rongtw wrote:

BUT i thought that Lithium had allready developed this software as they are Experts at supplying forums

And it was just a matter of migrating the old PN forum here ,, so no new software to develop , maybe just style and format

Well that is exactly what I thought too during the testing process. I believe it to be the case that this is a new "Responsive layout" version of the product. Lets just say that we found more characteristics in the product than the belief stated above would have lead one to expect.

No cross post warning we found quite quickly. It is not a function of the product, so its not a bug - its an enhancement request, which has been on Lithium's user forum as a 'nice to have' since around October last year.