topic Re: Forum slow to send out password resets in Community Site Feedback

Forum slow to send out password resets

Andrue — Fri, 08 Apr 2016 19:14:56 GMT

Dunno if this has already been reported but:

http://forums.thinkbroadband.com/plusnet/t/4475415-re-plusnet-switches-over-to-shiny-new-community-forums.html

I believe he might be considering moving back to PN and he's quite influential over at TBB

Re: Forum slow to send out password resets

MauriceC — Fri, 08 Apr 2016 20:39:43 GMT

It's not just password resets. It also affects other Profile changes, like changing Email address where you have to wait for the verification email to arrive. Meanwhile you're in 'No man's land' and cannot post.

The delay appears to be across the Lithium domain - about 3 hours in my case.

See Thread https://community.plus.net/t5/Community-Site-Feedback/Reset-Profile-delay/m-p/1324304

Re: Forum slow to send out password resets

bobpullen — Fri, 08 Apr 2016 20:19:28 GMT

If anyone experiencing this can private message me the email headers from any delayed emails then it would be appreciated.

Re: Forum slow to send out password resets

MauriceC — Fri, 08 Apr 2016 20:35:56 GMT

Reply with Mail headers sent.

Maurice

Re: Forum slow to send out password resets

billnotben — Fri, 08 Apr 2016 23:18:01 GMT

After a dozen limbo reset tries finally an email arrives. A few days of trying with no results and on the thirteenth try, a little while ago, and an email appears almost instantly.

Plusnets "helpful" suggestion was have you checked your spam filters.

My only thoughts on the problem is that finally Plusnet turned their computer off then on again.

Re: Forum slow to send out password resets

jjc — Sun, 10 Apr 2016 18:33:10 GMT

did not keep the mail so cannot pass the headers on 😞 but took over 3 hours to get the mail

John

Re: Forum slow to send out password resets

Anotherone — Mon, 11 Apr 2016 11:51:13 GMT

The problem is on Lithium servers, and there also appears to be a "grey-listing" issue by some providers.

Both I believe are being looked at.

Re: Forum slow to send out password resets

kitz — Mon, 11 Apr 2016 12:53:03 GMT

Both I believe are being looked at.

It will take someone like bob to feedback to Lithium why they are being grey-listed by some providers and they need to perhaps make some changes to ensure they respond to some basic anti-spam measures.

As far as the providers go Vidahost has sorted it for me.
Those affected on TSO will only be those using their C-Panel (not cloud) based hosting. Hopefully theirs should be sorted soon too.

Anyone else with other providers will have to contact their hosts themselves.

Re: Forum slow to send out password resets

jjc — Tue, 12 Apr 2016 19:23:50 GMT

alerts for the above two answers took ages to get to me

Post time 12:51 alert arrived at 4:30

Post time 1:52 alert arrived at 7:30

Looks like something is wrong, I still have both mails if the internet headers will help.

John

Re: Forum slow to send out password resets

Anotherone — Tue, 12 Apr 2016 19:41:37 GMT

I would PM them to bobpullen anyway

Re: Forum slow to send out password resets

bobpullen — Tue, 12 Apr 2016 20:17:54 GMT

Yes please. Drop me a PM containing the headers. I may not reply, but I'll use the evidence in the open ticket we have about the issue.

Re: Forum slow to send out password resets

rongtw — Tue, 12 Apr 2016 21:17:10 GMT

I belive somewhere on the old forum it was mentioned , Lithium has problems with Emails