topic Re: Did you know that making a disparaging remark about Jess isn't acceptable in Community Site Feedback

Did you know that making a disparaging remark about Jess isn't acceptable

Oldjim — Sat, 06 Feb 2016 11:30:06 GMT

http://community.plus.net/forum/index.php/topic,148346.0.html

Re: Did you know that making a disparaging remark about Jess isn't acceptable

Chris — Sat, 06 Feb 2016 11:33:25 GMT

What you said isn't an acceptable way to refer to anyone Jim whether that be a real person or not, I was the one who reported it to the mods.

Re: Did you know that making a disparaging remark about Jess isn't acceptable

Townman — Sat, 06 Feb 2016 15:52:41 GMT

But Jess is not a person in any sense - it's a service and most of the time not overly useful.

Re: Did you know that making a disparaging remark about Jess isn't acceptable

billnotben — Sat, 06 Feb 2016 18:21:23 GMT

Ridiculous what next?
Will a real person coming here to complain about their connection be told that their line is actually named Robert and because of that they are not allowed to be critical of it in any way.
"Jess" is imaginary. You can't slander or be rude to an imaginary something.

Re: Did you know that making a disparaging remark about Jess isn't acceptable

Chris — Sun, 07 Feb 2016 09:52:32 GMT

It wasn't that it was directed at Jess, it was the phrase that was used.

Re: Did you know that making a disparaging remark about Jess isn't acceptable

Anonymous — Sun, 07 Feb 2016 11:46:27 GMT

I so want to know what OJ called 'her'.

Re: Did you know that making a disparaging remark about Jess isn't acceptable

MauriceC — Sun, 07 Feb 2016 12:17:13 GMT

I'm really struggling to find something inoffensive to say about Jess?
I've never received a useful response from her (?) despite her years of 'on the job training'
M

Re: Did you know that making a disparaging remark about Jess isn't acceptable

Oldjim — Sun, 07 Feb 2016 12:28:31 GMT

Unfortunately I can't remember the offending words although I wasn't aware you could insult a mythical entity

Re: Did you know that making a disparaging remark about Jess isn't acceptable

Anonymous — Sun, 07 Feb 2016 14:11:58 GMT

Re: Did you know that making a disparaging remark about Jess isn't acceptable

rongtw — Sun, 07 Feb 2016 17:54:15 GMT

there is a list of mythical creatures here Mook take your pick
http://www.mythicalcreatureslist.com/tome.php

Re: Did you know that making a disparaging remark about Jess isn't acceptable

Anonymous — Sun, 07 Feb 2016 18:04:24 GMT

Thanks for that rongtw, gives me all sorts of options.

Re: Did you know that making a disparaging remark about Jess isn't acceptable

ejs — Fri, 12 Feb 2016 16:24:19 GMT

I think I managed to find an un-edited version of the post title. It was disappointing and really not worth the effort, not that it was that much effort.

Re: Did you know that making a disparaging remark about Jess isn't acceptable

Alex — Sun, 14 Feb 2016 15:03:14 GMT

I didn't read the unedited post, but I assume it was a negative post about
your automated chat system which isn't a real person?
Political correctness has gone mad on this forum.
Next I'll be getting my posts moderated and get banned for making negative remarks about mine, somebody else's or another company's computer.
Maybe there should be a new forum rule about "Making negative remarks about technology" then?

Re: Did you know that making a disparaging remark about Jess isn't acceptable

Townman — Sun, 14 Feb 2016 15:36:08 GMT

Alex,
It seems the way now, everywhere with everything.
The way one comments about something which is wrong or the words one used, are "attacked" to dismiss the complaint, rather than the respondent putting some effort into addressing what's actually wrong. No one seems to really care about addressing the reasons for the complaint, they are though overly keen to attack the complainant by any means available. Is it not surprising that people with justifiable complaints end up using sometimes colourful language - their frustration is quite understandable. When there can be no complaint about the way (tone) in which the complaint is raised or the language used, then alternative response is to claim that one is simply "being negative". It makes one very reluctant to offer open and honest comment.
I've always thought it better to respond with something like "I'm sorry you are so frustrated by this situation - this is what I will do to remedy the defects..." - far better than responding "You just cannot say that like that ..." and doing nothing about the issue. "OK" seems to be "acceptable" these days, rather than aiming for betterment and excellence.
I am very disappointed by the way this matter has been handled - I cannot discern any intent to address the substance of Jim's concerns. Sadly it is a reoccurring theme at the moment.

Re: Did you know that making a disparaging remark about Jess isn't acceptable

Anonymous — Sun, 14 Feb 2016 15:39:47 GMT

Quote from: Alex
I didn't read the unedited post

So not really in a position to pass such a judgement then.
I did read it and found the term used (which was then removed) offensive and inappropriate.

Re: Did you know that making a disparaging remark about Jess isn't acceptable

Alex — Sun, 14 Feb 2016 16:56:43 GMT

Think you'll find I can.
So I repeat whom (i.e. who is living) did his comment offend?
Jim had been a moderator on these forums for many years, so he more than anybody else should know what is accetable and what isn't.
Apart from people looking to get offended about something that isn't directed to them and a computer I don't see a problem. Will I get banned for saying my PC is shit?
Sad this forum is heading tbis way, and I will stop bothering with the way it is heading.

Re: Did you know that making a disparaging remark about Jess isn't acceptable

Oldjim — Sun, 14 Feb 2016 17:04:52 GMT

~~If my memory isn't faulty the word was somewhat offensive as it referred to a silly female dog although given that it wasn't addressed to an individual I didn't see the problem~~
From other posts it appears that my memory was faulty

Re: Did you know that making a disparaging remark about Jess isn't acceptable

ejs — Sun, 14 Feb 2016 17:51:38 GMT

It must have been edited more than once then, as the previous version that can still be found is less offensive than that.

Re: Did you know that making a disparaging remark about Jess isn't acceptable

Oldjim — Sun, 14 Feb 2016 17:59:22 GMT

Not by me - will need to see if I can find it

Re: Did you know that making a disparaging remark about Jess isn't acceptable

Townman — Sun, 14 Feb 2016 18:04:24 GMT

I was told it referred to a daft flying feathered mammal!
...but still no one appears interested in fixing the system being called out for not functioning in a way that actually helps people!

Very much reminds me of Easy Jet's attitude to customer service as seen on TV - "If you are going to speak with me in that way, I am not going to help you...!" completely forgetting that it was the failure of Easy Jet's customer service which created the aggravated customer irritation in the first place; customer service not responding positively to non-confrontational requests for help.
So sad that more time and effort is put into discussing the tone and words used, than it would take to resolve the cause for complaint in the first place. I know from first hand experience in the pub trade that pulling someone up over language actually only makes matters worse. The right way to resolve situations is to sort out the cause for complaint - I do not see it happening here.