topic Re: Library broken - Internal Server Error in Community Site Feedback

Library broken - Internal Server Error

ejs — Thu, 17 Sep 2015 17:21:12 GMT

Anyone know how long the Community Site Library has been broken?

Quote
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, support@plus.net and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Apache/2.2.16 (Debian) Server at community.plus.net Port 80

I remembered to check the IP address:
212.159.8.110 - library pages accessible
212.159.9.110 - internal server error
So for most people, going to one or other IP address at random, they'll get internal server errors some of the time.

Re: Library broken - Internal Server Error

Strat — Thu, 17 Sep 2015 17:47:12 GMT

Works ok for me.

Re: Library broken - Internal Server Error

ejs — Thu, 17 Sep 2015 17:56:55 GMT

Were you always accessing 212.159.8.110? If you keep browsing the community forums or any other community pages, your web browser should keep using the same IP address, so if 212.159.8.110 was chosen at the start, it'll keep working.

Re: Library broken - Internal Server Error

HairyMcbiker — Thu, 17 Sep 2015 18:04:12 GMT

works for me, I just clicked on the link at the top of the page. .9. shows me the pn home page.

Re: Library broken - Internal Server Error

ejs — Thu, 17 Sep 2015 18:15:07 GMT

I got the community home page on http://212.159.9.110/ and an internal server error on http://212.159.9.110/library/ (websites don't generally tend to work if you put an IP address into a web browser, but it might OK for testing this).
In case it's just me, I'm on gateway pcl-ag04 (195.166.128.185), if that makes any difference.

Re: Library broken - Internal Server Error

Strat — Thu, 17 Sep 2015 18:17:36 GMT

You are currently connected to gateway pcl-bng02.
This is located in City Lifeline House.
IP works ok.

Re: Library broken - Internal Server Error

ScottStorey — Thu, 17 Sep 2015 19:44:50 GMT

It's not just you. I'm getting the same on ptw-bng01 (Id be surprised if its anything to do with the gateway).
I'll get a problem raised when I'm in tomorrow.

Re: Library broken - Internal Server Error

VileReynard — Thu, 29 Oct 2015 12:52:55 GMT

Quote
Important notice: Following a software upgrade that took place 25/01/12, the Community Library is currently running with reduced functionality. Whilst you will still be able to view and comment on existing articles, you will not be able to create new content or request edits to existing articles. You may also find that you are sporadically logged out of the Community Library despite still being logged into the forums and main Community Site. When trying to log back in you may encounter a vanilla Wordpress login prompt that does not accept your username/password. We are investigating these problems and hope to have them fixed as soon as we can.