topic Re: What is wrong with the Community Library? in Community Site Feedback

What is wrong with the Community Library?

Anonymous — Sat, 25 Oct 2014 11:35:04 GMT

I've prepared the text for my community library article and I wanted to submit it (having checked the requirements). Anyway when I select the Libray tab (open in new tab) at the top right of this page I then select the Login option. I enter my details, using the same as I am using here. However, after clicking Login I am taken to the Forum index page!
Thinking I may need to register I clicked the Register option and this does nothing but take me back to the Forum index page!
Am I missing something?

Re: What is wrong with the Community Library?

Townman — Sat, 25 Oct 2014 12:06:11 GMT

Interesting question...
I recall an announcement that the library was closed for user submissions. Just taking a look, I see that it is markedly different from how it used to look - I do not recall seeing an announcement that there is a new service which EUs can contribute to. In looking at the list of what is there, anything I click "view" on generates a 404 error.
@CRT what is the status of the library please?
Kevin

Re: What is wrong with the Community Library?

Strat — Sat, 25 Oct 2014 15:28:58 GMT

I've just had a browse around ok. Maybe a permissions thing

Re: What is wrong with the Community Library?

jelv — Sat, 25 Oct 2014 17:02:37 GMT

Have you tried Create / Edit an article? I get the attached.

Re: What is wrong with the Community Library?

Anonymous — Sat, 25 Oct 2014 18:35:47 GMT

I can't get logged in to make this selection.

Re: What is wrong with the Community Library?

Strat — Sat, 25 Oct 2014 18:37:58 GMT

When I go from the forum (logged in) to the Library, there is only the option to log out.
Moving from Forum to Library doesn't log me out.

Re: What is wrong with the Community Library?

spraxyt — Sat, 25 Oct 2014 22:07:31 GMT

As far as I'm aware only staff can add or edit articles at the moment.
David

Re: What is wrong with the Community Library?

jelv — Sat, 25 Oct 2014 22:26:55 GMT

[quote=http://community.plus.net/library/]What is this all about?
Have you ever found yourself looking for help setting up something not covered in our main Help & Support pages? Or maybe you've worked out how to use something and think you could help others trying to do the same? A new router or mobile device maybe, or perhaps you’re into web-design?
If you've ever fancied yourself as a bit of a writer of help pages then here's your big chance. The new Support Library beta means that anyone registered as a Community Site user can create articles about pretty much anything related to Plusnet services, so long as you think it will be of value to the community.
You'll also be able to edit existing articles in a Wikipedia-type way, so we hope that collective brainpower will create some great new help pages. As you can see we've already started it off. There are some articles we've moved across from the main support site that we think you'd relish getting your hands on.

Re: What is wrong with the Community Library?

Anonymous — Sun, 26 Oct 2014 09:02:59 GMT

Good Morning All.
I've just tried to login to the Library again with the same result as before. Thinking it is my fault I logged out of the Community site, went directly to the Library and logged in and guess what? No, it didn't work it ended up in the same way as before by returning me to the main forum index. So I tried again this time I dumped all of my cached data (Ctrl+Shift+Delete) but to no avail.
I don't know where to go with this as it would appear to be an issue out with my control.

Re: What is wrong with the Community Library?

jelv — Sun, 26 Oct 2014 09:15:32 GMT

@Mook
Save your effort - it's borked and has been for at least a couple of years.

Quote from: Strat
When I go from the forum (logged in) to the Library, there is only the option to log out.
Moving from Forum to Library doesn't log me out.

@Strat
I gather you don't see the attached when you go to the library.

Re: What is wrong with the Community Library?

MartyPop — Sun, 26 Oct 2014 13:22:32 GMT

First and last sentences of the attached screenshot are interesting

Re: What is wrong with the Community Library?

TORPC — Sun, 26 Oct 2014 13:48:39 GMT

Hmm
How long is "We are investigating these problems and hope to have them fixed as soon as we can" in real time ?
Jan 2012 ====> Oct 2014 & counting

Re: What is wrong with the Community Library?

Anonymous — Sun, 26 Oct 2014 13:52:19 GMT

MartyPop - Maybe I should have paid more attention to this.
TORPC- I'm saying nothing

Re: What is wrong with the Community Library?

Strat — Sun, 26 Oct 2014 13:57:08 GMT

Quote from: jelv
@Strat
I gather you don't see the attached when you go to the library.

Yes I do see that and if I click Create/Edit I am taken to a Dashboard.

Re: What is wrong with the Community Library?

TORPC — Sun, 26 Oct 2014 13:58:04 GMT

The quickest & easiest option would of been to roll back the update

Re: What is wrong with the Community Library?

MauriceC — Sun, 26 Oct 2014 14:36:55 GMT

Nope! IIRC The changes were needed to 'fix' a series of prior serious problems encountered whilst moving from 'Test' to 'Live'
M
dick:quote

Re: What is wrong with the Community Library?

Anonymous — Sun, 26 Oct 2014 14:49:35 GMT

Quote
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Re: What is wrong with the Community Library?

Anotherone — Tue, 28 Oct 2014 16:17:20 GMT

Quote from: spraxyt
As far as I'm aware only staff can add or edit articles at the moment.
David

I was given to understand that this was done quite deliberately some considerable while ago for a whole variety of reasons (one might have been an issue related to wordpress but I can't be certain).
BUT I actually believe it should remain as it it. If someone has an article that they think could be usefully put into the Community Library, I'd suggest that they submit it as a separate thread on this board where it can then be reviewed by staff, moderators etc and then added if appropriate.

Re: What is wrong with the Community Library?

Chris — Tue, 28 Oct 2014 16:34:24 GMT

@Anotherone,
The library was intended to do this, the user would submit an article and it would go in to a moderation status until approved. Unfortunately that's one of the parts of functionality that isn't currently working there.
@Mook
If you'd like me to make the post in your name, please let me know and I'll arrange that.

Re: What is wrong with the Community Library?

Anotherone — Thu, 30 Oct 2014 11:16:34 GMT

@Chris
Has someone been messing with the "Login" again?