topic Re: Why does uploading pictures or indeed any files seem to be so slow and difficult in Community Site Feedback

Why does uploading pictures or indeed any files seem to be so slow and difficult

Oldjim — Thu, 21 Nov 2013 14:06:36 GMT

Please add your experiences here for Kelly to have a look at.
For a start
Uploading a picture is very quick judging by the monitored usage but then it just freezes when I try to post
Some times it then loads but often it just sits there
I will run some tests using Firebug to get some detailed results

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

Oldjim — Thu, 21 Nov 2013 14:11:01 GMT

Added picture
In this case after adding a picture then removing it and adding another it just sat doing nothing just waiting but opening anorther TAB I find that the post has been modified even though it is still showing as waiting for community etc. in the original Tab

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

Oldjim — Thu, 21 Nov 2013 14:23:35 GMT

a second post which took nearly 30 secs
this picture is from Firebug
The delay is down to 302 as it seems to be waiting for that to be found this what it is trying to get
http://community.plus.net/forum/index.php?action=post2;start=0;msg=1043902;sesc=763000ceee52852375b329831c6022dc;board=17

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

Anonymous — Thu, 21 Nov 2013 14:26:36 GMT

This has been going on for at least as long as I have been a member.
My get around is to right click on the forum title at the top of the page, which then opens in a new tab, and shows me when the post, with image has arrived.
I've had spinning balls !! for hours some times, when the post had arrived after just a few seconds.

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

shalom2010 — Thu, 21 Nov 2013 14:28:07 GMT

Just uploaded a 150k picture to http://community.plus.net/forum/index.php/topic,94496.4096.html - took 22 seconds 'waiting for community.plus.net', but for a change did not timeout. At the end of 22 seconds it
returned to the topic with my picture displayed.

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

Oldjim — Thu, 21 Nov 2013 14:51:38 GMT

another post with picture taken on a walk yesterday - pretty isn't it
Guess what the original tab is still showing Connecting - waiting for community.plus.net but it has posted
See second picture and this time after a 27 sec delay it came up with 302 found

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

picbits — Thu, 21 Nov 2013 15:00:06 GMT

I've had the same - occasionally a post with a picture will go through without an issue, more often it will just stall the page but the image is uploaded anyway and rarely it won't upload the image and the page stalls.

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

shalom2010 — Thu, 21 Nov 2013 15:15:15 GMT

Another message I get OldJim is something like 'you are trying to upload twice' & 'timed out try again' - if I see it again I'll take a clip of it to post (like the photo!)

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

Kelly — Thu, 21 Nov 2013 15:24:31 GMT

Bad all the time? Or worse at a certain point of time?

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

Oldjim — Thu, 21 Nov 2013 15:25:09 GMT

all the time as far as I can tell or rather at almost any time as just occasionally it is a bit faster but not as fast as say the User Group Forums which are very fast at any time

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

Strat — Thu, 21 Nov 2013 15:29:20 GMT

I have just tried to upload a jpeg and received a fail message that either the file is too big (2.4MB) or the server is busy.
I did a refresh and another message told me I had already uploaded the image.
My post is not here and there is no record of it in my posting history

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

picbits — Thu, 21 Nov 2013 15:44:52 GMT

Testing another image upload onto this thread :

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

picbits — Thu, 21 Nov 2013 15:45:19 GMT

Slow (around 40 seconds) but it uploaded and returned me to this page to post.

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

picbits — Thu, 21 Nov 2013 15:48:47 GMT

Another one for the sake of testing (three images) :
*Edit - 31 seconds that time so it doesn't seem to be down to the size of the image causing the slow upload.

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

jelv — Thu, 21 Nov 2013 16:36:46 GMT

I've started a different browser so that I don't disturb the timer on the Firefox window where I added a post to this thread with a 26KB image.
It's now been waiting for the server to respond for over 5 minutes.
Kelly: How many ~~minutes~~ ~~hours~~ days would you like me to wait to see if it ever responds?
Edit: Over 10 minutes and still waiting!
Edit 2: Now given up and trying again
Edit 3: Still having trouble - I don't think it likes the image I'm trying to upload!

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

jelv — Thu, 21 Nov 2013 16:51:34 GMT

Lets try again
Edit: That only took 33 seconds (my upload sync is 832 kbps)

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

Anonymous — Thu, 21 Nov 2013 16:54:05 GMT

Quote from: PlusComUK
This has been going on for at least as long as I have been a member.
My get around is to right click on the forum title at the top of the page, which then opens in a new tab, and shows me when the post, with image has arrived.
I've had spinning balls !! for hours some times, when the post had arrived after just a few seconds.

I know I've posted before on this, here is what my search has thrown up...
(I think they are all relevant, apologies if not)

Found this old thread from January 2013
http://community.plus.net/forum/index.php/topic,111081.0.html

One from oldjim February 2012
http://community.plus.net/forum/index.php/topic,102870.msg892876.html#msg892876

And another October 2012
http://community.plus.net/forum/index.php/topic,108694.msg928861.html#msg928861

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

ejs — Thu, 21 Nov 2013 17:40:12 GMT

Has anyone tried editing their hosts file so that community.plus.net always resolves to only one of 212.159.8.110 or 212.159.9.110.
The upload timeout issue could be related to whatever is broken about Plusnet's network setup that causes this: https://community.plus.net/forum/index.php/topic,117757.0.html

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

shalom2010 — Thu, 21 Nov 2013 18:48:16 GMT

Just uploaded a picture and got this message below after two minutes - searched the forum & my picture was in the thread!!

Re: Why does uploading pictures or indeed any files seem to be so slow and difficult

7up — Thu, 21 Nov 2013 18:56:45 GMT

Whenever I use the image tags and hit preview its the preview that takes forever to return anything. Very annoying.
As for attachments, I can't comment as I've never tried it (I did once years ago but it was ****).