topic Re: I'm finding the Forums are slow , yet again. in Community Site Feedback

I'm finding the Forums are slow, again.

Anonymous — Thu, 25 Oct 2012 21:10:02 GMT

I'm finding the Forums are slow tonight, Thursday 25th October
1) Posting
2) Editing
3) Uploading edited post (even slower than usual)
4) General viewing of Forums
Any of the three forums I'm using this evening.
I haven't seen any Plusnet Service Status Email on this.
Some other PlusNet webpages are slow too, inc PlusNet Service Information.

Re: I'm finding the Forums are slow tonight, Thursday 25th October

w23 — Thu, 25 Oct 2012 21:50:20 GMT

It seems as 'brisk' as usual here - i.e. slowish but no slower than normal.

Re: I'm finding the Forums are slow tonight, Thursday 25th October

Anotherone — Tue, 06 Nov 2012 17:20:24 GMT

The thing that I'm getting rather fed up with, is the stalls when you click post that seem to be occurring more frequently these days. Sometimes you don't get any response other than the change in the background shading. Closing the post and then re-opening the thread seems to be the only way to deal with it. Usually you find the post (or edit) was successful, but the problem has led to double posts before now.
I'll have to see if I can get any useful info from firebug.
Edit: Huh clicked post for the above and got "The connection was reset" "Try again" the the "Re-send data" message. All this usually results in a double post, which it hasn't this time (yet)

Re: I'm finding the Forums are slow tonight

Anonymous — Tue, 06 Nov 2012 17:23:34 GMT

That is also my main bugbear.
If I walk away, make a drink or food etc, I find my post has usually been posted, especially with a new post.
Edited posts seem to post much quicker.
What I mostly do, is copy my post for safety, STOP, go BACK ARROW a couple of steps, RELOAD, check to see if posted, if not, then modify or repost.

Re: I'm finding the Forums are slow , yet again.

kmilburn — Tue, 06 Nov 2012 17:45:00 GMT

If the attached Firebug capture (when loading a a thread) is anything to go by, the server seems to be spending a lot of time looking for files that don't exist, making the page take twice as long to load as it probably should!

Re: I'm finding the Forums are slow , yet again.

jelv — Tue, 06 Nov 2012 18:21:21 GMT

That explains why I'm seeing the forums so fast with no hold-ups today - all of your speed has been given to me!
Seriously I wonder if we are hitting different load balancers or using a different London to Sheffield route. Here's mine:

C:\Users\John>tracert community.plus.net
Tracing route to community.plus.net [212.159.9.110]
over a maximum of 30 hops:
  1     1 ms     1 ms    <1 ms  dg834 [192.168.0.1]
  2    18 ms    16 ms    14 ms  lo0-central10.ptn-ag02.plus.net [195.166.128.191]
  3    15 ms    15 ms    14 ms  link5-central10.ptn-gw01.plus.net [84.93.248.168]
  4    15 ms    14 ms    15 ms  xe-1-2-0.ptw-cr01.plus.net [212.159.1.28]
  5    15 ms    14 ms    15 ms  ae1.pcl-cr01.plus.net [195.166.129.1]
  6    15 ms    14 ms    17 ms  po2.pcl-gw01.plus.net [195.166.129.41]
  7    21 ms    21 ms    21 ms  gi5-8.ptp-cr01.plus.net [84.93.224.48]
  8    21 ms    23 ms    22 ms  vlan2658.ptp-elb02.plus.net [84.93.224.45]
  9    21 ms    21 ms    23 ms  community.plus.net [212.159.9.110]
Trace complete.

Re: I'm finding the Forums are slow , yet again.

spraxyt — Tue, 06 Nov 2012 19:39:42 GMT

I haven't noticed a significant difference.

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
C:\>tracert community.plus.net
Tracing route to community.plus.net [212.159.8.110]
over a maximum of 30 hops:
  1    72 ms    99 ms    99 ms  192.168.1.254
  2    26 ms    25 ms    37 ms  lo0-plusnet.pcl-ag08.plus.net [195.166.130.65]
  3    24 ms    24 ms    24 ms  link1-plusnet.pcl-gw01.plus.net [84.92.7.124]
  4    23 ms    24 ms    23 ms  xe-0-2-0-105.pcl-cr01.plus.net [212.159.0.188]
  5    54 ms    24 ms    23 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  6    24 ms    24 ms    25 ms  te9-4.ptn-gw01.plus.net [195.166.129.33]
  7    36 ms    35 ms    36 ms  gi3-0.pih-cr1.plus.net [212.159.1.177]
  8    36 ms    36 ms    37 ms  if25.pih-lb03.plus.net [212.159.0.17]
  9    36 ms    35 ms    35 ms  community.plus.net [212.159.8.110]
Trace complete.

Re: I'm finding the Forums are slow , yet again.

jelv — Tue, 06 Nov 2012 19:46:24 GMT

Totally different route London to Sheffield and hitting a different load balancer.
You: pcl to pih and load balancer pih-lb03
Me:ptn to ptp and load balancer ptp-elb02

Re: I'm finding the Forums are slow , yet again.

Anotherone — Tue, 06 Nov 2012 20:30:47 GMT

I think your theory could be out the window John
C:\Documents and Settings\Chris>tracert community.plus.net
Tracing route to community.plus.net [212.159.9.110]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms RTA1335.home [192.168.1.1]
2 38 ms 34 ms 35 ms lo0-central10.pcl-ag03.plus.net [195.166.128.184]
3 117 ms 38 ms 34 ms link7-central10.pcl-gw01.plus.net [84.93.249.76]
4 35 ms 37 ms 34 ms xe-1-2-0.pcl-cr01.plus.net [212.159.1.4]
5 37 ms 34 ms 34 ms po2.pcl-gw01.plus.net [195.166.129.41]
6 41 ms 40 ms 39 ms gi5-8.ptp-cr01.plus.net [84.93.224.48]
7 39 ms 42 ms 43 ms vlan2658.ptp-elb02.plus.net [84.93.224.45]
8 44 ms 47 ms 42 ms community.plus.net [212.159.9.110]
Trace complete.

Re: I'm finding the Forums are slow , yet again.

jelv — Tue, 06 Nov 2012 20:34:37 GMT

There is one thing in common between you and spraxyt - you are both on pcl. How about you try to see if you can get on to ptn and see if it is any better?

Re: I'm finding the Forums are slow , yet again.

Anotherone — Tue, 06 Nov 2012 20:39:14 GMT

No thanks
I'm quite happy on pcl-ag03 (20CN) at the moment. Been having less problems overall (unless it's my imagination) with things.
Well Firebug is telling all about these 404 Not found GET's. They are all part of /Themes/plusnet-brand-refresh. Strikes me someone has been a bit sloppy, and a few things need tidying up
Edit: Strangely things are running super fast right now.

Re: I'm finding the Forums are slow , yet again.

spraxyt — Tue, 06 Nov 2012 23:09:43 GMT

I've switched gateways (on 21CN ADSL2+) but it went to pcl-ag03 and same load balancer. Community seems no different.

C:\>tracert community.plus.net
Tracing route to community.plus.net [212.159.8.110]
over a maximum of 30 hops:
  1    18 ms    99 ms    99 ms  192.168.1.254
  2    25 ms    33 ms    26 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
  3    25 ms    26 ms    26 ms  link1-plusnet.pcl-gw01.plus.net [84.92.7.104]
  4    26 ms    24 ms    24 ms  xe-0-2-0-105.pcl-cr01.plus.net [212.159.0.188]
  5    26 ms    24 ms    47 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  6    24 ms    25 ms    25 ms  te9-4.ptn-gw01.plus.net [195.166.129.33]
  7    37 ms    36 ms    38 ms  gi3-0.pih-cr1.plus.net [212.159.1.177]
  8    36 ms    37 ms    42 ms  if25.pih-lb03.plus.net [212.159.0.17]
  9    39 ms    37 ms    40 ms  community.plus.net [212.159.8.110]
Trace complete.

Re: I'm finding the Forums are slow, again.

Anotherone — Wed, 07 Nov 2012 10:10:42 GMT

Things seem fairly zippy at the moment. Still plenty of 404 Not Found

Re: I'm finding the Forums are slow, again.

w23 — Wed, 07 Nov 2012 21:33:18 GMT

Since people are posting tracerts:
1 2 ms 1 ms 1 ms fritz.box [192.168.178.1]
2 34 ms 20 ms 19 ms lo0-central10.pcl-ag03.plus.net [195.166.128.184]
3 16 ms 15 ms 15 ms link5-central10.pcl-gw01.plus.net [84.93.249.72]
4 18 ms 20 ms 20 ms xe-1-2-0.pcl-cr01.plus.net [212.159.1.4]
5 15 ms 17 ms 15 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 18 ms 16 ms 16 ms te9-4.ptn-gw01.plus.net [195.166.129.33]
7 34 ms 45 ms 28 ms gi3-0.pih-cr1.plus.net [212.159.1.177]
8 30 ms 29 ms 49 ms vlan400.gi6-1.ptp-cr01.plus.net [84.93.224.50]
9 25 ms 25 ms 27 ms po6.peh-cr01.plus.net [84.93.232.57]
10 26 ms 26 ms 26 ms vlan2657.peh-elb01.plus.net [84.93.232.44]
11 26 ms 28 ms 25 ms community.plus.net [212.159.8.110]
Not sure if it proves anything but it has more hops than those already posted (FTTC from Northampton to wherever).
Site seems reasonable speed-wise but did hang a couple of hours ago when trying to post.
Haven't gateway hopped for ages, I like to get 30 days out of a connection.

Re: I'm finding the Forums are slow, again.

Anotherone — Thu, 08 Nov 2012 15:27:56 GMT

Not too clever really

Re: I'm finding the Forums are slow, again.

Chris — Thu, 08 Nov 2012 15:32:03 GMT

Hmm all those 404's aren't great.

Re: I'm finding the Forums are slow, again.

Anotherone — Thu, 08 Nov 2012 16:03:48 GMT

Perhaps you could point it to the most relevant person

Re: I'm finding the Forums are slow, again.

Kelly — Thu, 08 Nov 2012 17:14:35 GMT

i flagged the 404s to webdev about a month ago.
I see the connection reset errors from home sometimes, but only when using Opera. I'm not sure what's going on.

Re: I'm finding the Forums are slow, again.

Anotherone — Thu, 08 Nov 2012 17:50:51 GMT

Perhaps they need a larger flag, like your toe-cap Thanks Kelly.

Re: I'm finding the Forums are slow, again.

Anotherone — Tue, 13 Nov 2012 12:18:16 GMT

Forums intermittently slow right now, major issue when doing an edit.