topic captcha verification images not displaying when trying to PM in Community Site Feedback

captcha verification images not displaying when trying to PM

technonath — Wed, 15 Dec 2010 09:47:17 GMT

Hi, I just tried to PM jojo to ask her a question
but the captcha verification image does not show, i tried reloading the page it still does not show, so I cannot PM! also the listen option played back nothing either.

Re: captcha verification images not displaying when trying to PM

pierre_pierre — Wed, 15 Dec 2010 17:46:25 GMT

what captcha , I have never had one on PN PM's, done then to JoJo and Adam

Re: captcha verification images not displaying when trying to PM

technonath — Thu, 16 Dec 2010 13:43:15 GMT

Thanks again pierre_pierre for the response.
Now that is very strange, I am not being prompted for a captcha code at all today when I try to PM people.
Anyone else know why I was getting prompted yesterday?

Re: captcha verification images not displaying when trying to PM

Chris — Thu, 16 Dec 2010 15:37:23 GMT

Just decided to take a look around the admin pages to see if I could see what was happening, found the following setting:

Quote
Post count under which users must enter code when sending personal messages.

That's currently set to 5 which probably explains what you were seeing yesterday.

Re: captcha verification images not displaying when trying to PM

technonath — Thu, 16 Dec 2010 23:32:18 GMT

Well done again Chris, you are on top form with the problem solving!
So can you set up a new user to test and see if the captcha codes are being displayed properly at the moment?

Re: captcha verification images not displaying when trying to PM

Oldjim — Fri, 17 Dec 2010 10:00:05 GMT

This was first reported a month ago but nothing has been done

Re: captcha verification images not displaying when trying to PM

jelv — Tue, 21 Dec 2010 11:46:46 GMT

[quote=Ticket #38058844]I'm trying to send a PM on the Community forums and its asking me to key a code displayed in an image but there is no image displayed. See attached screen shot.

This was raised more in hope than expectation. My pessimism was well founded:
[quote=CSC]Dear Mr <removed>,
Thank you for getting back to us.
Please check your browser software, we know our website security feature is working.
I would advise clearing the browser cache and history.
I would also make sure there isn't a plug in you need to install.
You could also try another browser and see if this makes a difference.
Please get in touch on 0845 1400 200 if we can assist you further.
Kind regards,
<removed>
My response:

Quote
"Please check your browser software, we know our website security feature is working."
I don't believe you. I'm not the only person reporting this problem, including one of the moderators. Please send me a screen dump to prove it is working and then I might believe you.
"I would advise clearing the browser cache and history."
It was the first time I'd visited the site in some of the browsers I tried (see below) so there was no browser cache or history to clear. However just to please you I tried and surprise, surprise, no difference.
"I would also make sure there isn't a plug in you need to install."
It's a simple image - I'm not aware of any plug-in to display that. In any case if it does require a plug-in YOU should have a link on the site to download it. I'm not having problems on any other site with display of verification images.
"You could also try another browser and see if this makes a difference."
I've tried Firefox, Internet Explorer 8, Opera and Google Chrome. I've also tried IE8 on my office PC (not on Plusnet).

I suppose in one way the website security feature is working; if the aim is to stop undesirable PMs being sent by new users it has succeeded - they can't send any.

Re: captcha verification images not displaying when trying to PM

bobpullen — Tue, 21 Dec 2010 12:01:39 GMT

Can't see why we don't just disable the CAPTCHA's entirely to be honest?

Re: captcha verification images not displaying when trying to PM

jelv — Tue, 21 Dec 2010 12:09:01 GMT

Quite - it's just a forums configuration setting.
People have to have a Plusnet account to register on the forums in the first place.
My concern is a first time user of the forums be asked to PM one of the Digital care team some information and finding they can't.

Re: captcha verification images not displaying when trying to PM

jelv — Sat, 25 Dec 2010 00:19:24 GMT

[quote=CSC]Dear Mr <removed>,
I have chased this issue up for yourself, and it would appear their is a problem. I have now raised this issue through to our web development team to have this matter looked into and resolved.
Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0845 140 0200 if we can be of further assistance.
**INTERNAL**
PID raised : 65054
Kind regards,
<removed>