topic Re: Forum gets incredibly slow most evenings in Community Site Feedback

Forum gets incredibly slow most evenings

paulh — Thu, 19 Mar 2009 21:49:23 GMT

The community site (or at least the forum - its' the only bit I look at ) is incredibly slow for me most evenings now. Pretty much unusably so in fact.
it takes ages to load a page and often graphics are missing.
all the other sites I have open in my Opera tabs are fine, download speeds are fine, speedtests are fine and pings aren't much more than I'd expect on my interleaved line:

1    
2    53 ms    33 ms    32 ms  lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
3    62 ms    34 ms    36 ms  ge0-0-0-303.ptn-gw01.plus.net [84.92.3.9]
4    34 ms    39 ms    39 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10]
5    48 ms    45 ms    41 ms  pos1-0.pih-cr1.plus.net [195.166.129.250]
6    45 ms    45 ms    49 ms  vlan8.pih-gw4.plus.net [212.159.0.30]
7    42 ms    58 ms    45 ms  if25.pih-lb04.plus.net [212.159.0.18]
8    56 ms    43 ms    48 ms  community.plus.net [212.159.8.110]

nslookup finds community.plus.net with no problems.
my receive window and mtu are optimised, and I've rebooted my router and tried changing to OpenDNS servers.
I've tried in firefox and in IE too.
None of these has indicated a problem or made any difference ... slow slow slow
so i have concluded that it's not my setup.
umm over to PN ...

Re: Forum gets incredibly slow most evenings

James — Fri, 20 Mar 2009 14:36:02 GMT

I honestly haven't seen any slowdowns on these forums in the evenings and like you say, that traceroute is absolutely fine.
I'd be interested to hear if others were seeing similar problems.

Re: Forum gets incredibly slow most evenings

dvorak — Fri, 20 Mar 2009 14:38:01 GMT

It's been fine here.

Re: Forum gets incredibly slow most evenings

pjmarsh — Fri, 20 Mar 2009 14:43:47 GMT

Yep, been fine for me too, and most of my access in the evenings is on my phone via HSDPA, and it's been perfectly usable.
Phil

Re: Forum gets incredibly slow most evenings

techguy — Fri, 20 Mar 2009 20:04:52 GMT

No problem for me either
Tracing route to community.plus.net [212.159.9.110]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 25 ms 27 ms 27 ms redback-lb-bgp.newnet.co.uk [212.87.77.54]
3 30 ms 27 ms 27 ms lns0-gig0-2.newnet.co.uk [212.87.79.49]
4 30 ms 27 ms 27 ms 7609-1.lan3.newnet.co.uk [212.87.79.97]
5 32 ms 31 ms 28 ms linx-gw1.plus.net [195.66.224.164]
6 34 ms 33 ms 35 ms 92.core.plus.net [212.159.1.92]
7 32 ms 36 ms 33 ms fhw-lb04.plus.net [212.159.1.146]
8 32 ms 33 ms 35 ms community.plus.net [212.159.9.110]
Trace complete.

Re: Forum gets incredibly slow most evenings

paulh — Mon, 23 Mar 2009 18:45:15 GMT

It's just taken 177 seconds to load this page ... monday 23rd march @ 18:44
pings. tracerts, other pages, speedtests are still all fine.
Just the community forum is a problem

Re: Forum gets incredibly slow most evenings

techguy — Mon, 23 Mar 2009 18:50:38 GMT

I take it you've run a BT speedtest?
What router are you using?

Re: Forum gets incredibly slow most evenings

paulh — Mon, 23 Mar 2009 19:02:53 GMT

as i can never get on the bt tester (busy, times out, hangs at 96% etc etc) i've been using both bbmax and myboradbandspeed -- about 6MB/s
it's a draytek 2800vg as it goes and i've had it for years
but at the risk of repeating myself , there is no problem with my general speeds, downloads or any other pages, it is just this community site that is slow

Re: Forum gets incredibly slow most evenings

Oldjim — Mon, 23 Mar 2009 19:16:00 GMT

Funny - I don't see the problem.
Can you try switching to OpenDNS and see if there is any difference

Re: Forum gets incredibly slow most evenings

techguy — Mon, 23 Mar 2009 19:21:36 GMT

When I joined plusnet I had an issue with various sites being inaccessible or slow.
I tried everything (and Chris from comms looked into it too) and could find nothing amiss.
In the end I hard reset my router (using the reset switch with power applied) and that seemed to cure it so might be worth you giving it a go and then reapplying any settings such as firewall etc to your router.
I know its a bit drastic but as you say you've had it for years so it might be an idea to basically completely reboot the firmware.

Re: Forum gets incredibly slow most evenings

paulh — Mon, 23 Mar 2009 19:24:11 GMT

can you check my first post Jim.
i have managed to get a bt speed test:

Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 7616 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 6500 kbps
    Actual IP throughput achieved during the test was - 96 kbps
This test was not conclusive and further testing is required.

A pretty extraordinary result given that I am experiencing no other problems with brwosing or downloading
EDIT
It's suddenly fine.
@Lucky: If there were a firmware or router problem I'd see problems elsewhere.
I could just give up using the community forum of course and then -- problem solved!

Re: Forum gets incredibly slow most evenings

paulh — Mon, 23 Mar 2009 20:17:26 GMT

spoke too soon it's taken me 40 minutes to get back to this page

Re: Forum gets incredibly slow most evenings

techguy — Mon, 23 Mar 2009 20:31:49 GMT

Hi
See my thread here http://community.plus.net/forum/index.php/topic,68427.0.html

I really think you should give the reset a try as I do reckon it'll quash the bug.
As you'll see, all the trace routes were ok but loading the sites did not work or would take ages.

Re: Forum gets incredibly slow most evenings

paulh — Tue, 24 Mar 2009 07:49:33 GMT

hmm well the trouble is it's as quick as any other during the day and detriorates in the evening .
it's hard to see a hardware problem my end generating such a specific problem -- just one site, at particular times.
which is not to say I might not try it at some stage, but I don;t think it's the answer

Re: Forum gets incredibly slow most evenings

James — Tue, 24 Mar 2009 09:58:41 GMT

I'm not sure how a firmware reset is going to improve performance to a single site?
Paul - Are you able to try from a different computer at all to see if the issue is local to your machine?

Re: Forum gets incredibly slow most evenings

paulh — Tue, 24 Mar 2009 17:40:35 GMT

should be able to do that James, A major oversight on my part not having done so already.
it'll have to go through the same router though ...
can't test from work sadly, as apparently NetScreen is set to block community.plus.net
will report back as and when

Re: Forum gets incredibly slow most evenings

Anotherone — Thu, 26 Mar 2009 09:40:18 GMT

Paul, It isn't just you, I'm seeing pregnant pauses as well, and on very very odd occassions a timeout.
And it isn't just evenings, Anytime!

Re: Forum gets incredibly slow most evenings

paulh — Thu, 26 Mar 2009 18:35:28 GMT

Yeah I can't believe it would have been isloated to just me
Fingers crossed, it hasn't been a problem the last couple of night, but I'll keep monitoring ...