topic Re: Discussion Thread for new Community Forum Structure in Community Site Feedback

Discussion Thread for new Community Forum Structure

ChemicalBrother — Mon, 20 Apr 2009 18:38:47 GMT

As per the announcement made here, your comments and suggestions are welcomed in this thread.
Please do try and keep it as on-topic as possible.
Thanks for your feedback!
Best regards,
Chemical Brother
On Behalf of the Community Forum Moderating Team.

Re: Discussion Thread for new Community Forum Structure

itsme — Mon, 20 Apr 2009 19:13:43 GMT

A reminder of the rules :

Quote
The forums are moderated by customers, namely; Roger (Chemical Brother), Barry Zubel (Barry), Jim (Oldjim) Adie (Adiewoo) and Jan (Samuria). The moderators are not paid and volunteer their time freely. They do not get any special insight into what Plusnet are doing or when your ticket is going to be answered.

This is not true for the Plusnet Usergroup boards. So i suggest that they are either removed and hosted by the Usergroup or that they are only moderated by elected members. If time is taken to draw rules up they should be kept to.

Re: Discussion Thread for new Community Forum Structure

Oldjim — Mon, 20 Apr 2009 19:27:03 GMT

just to kick it off

Quote
Computing, Internet and Radio related technologies
<<snip>>
* Wireless Technology, including Wifi, Radio transmission and related items

http://community.plus.net/forum/index.php/topic,75780.0.html

Re: Discussion Thread for new Community Forum Structure

pierre_pierre — Mon, 20 Apr 2009 19:44:23 GMT

Quote
This is not true for the Plusnet Usergroup boards. So i suggest that they are either removed and hosted by the Usergroup or that they are only moderated by elected members. If time is taken to draw rules up they should be kept to.

If not why cant we the non pug members at least see who their Mods are. We keep getting links to items that are in the private section

Re: Discussion Thread for new Community Forum Structure

jelv — Mon, 20 Apr 2009 22:15:08 GMT

Quote
Internet Events forum areas scrapped

Where will topics that are currently linked from the forum calendar to this forum go? (E.g. 28/04 Microsoft unblock Vista SP1)

Quote
Forum Bugs and Suggestions

Why not not "Community Site Bugs and Suggestions" or are you intending that problems with the rest of http://community.plus.net go elsewhere now?
Why not keep the sub-sub forum for resolved bugs? - that seems to work OK at present without causing confusion.

Re: Discussion Thread for new Community Forum Structure

jelv — Mon, 20 Apr 2009 22:26:50 GMT

Is the order you have listed the sub-forums in significant - if so I don't like it!
Will you be prohibiting posts in the Community forum and only allow posting in the tree sub-forums.
I agree with scrapping the separate Testimonials and Rants and Raves sub-forums as they were mis-used nearly as often as they were correctly used. But why not have a sub-forum "Service feedback" for any comments on the service as opposed to the Plusnet Product set?

Re: Discussion Thread for new Community Forum Structure

jelv — Mon, 20 Apr 2009 22:30:19 GMT

Do you not think Email warrants it's own sub-forum under support (especially as the Ironport forum is disappearing)?

Re: Discussion Thread for new Community Forum Structure

Be3G — Wed, 22 Apr 2009 21:50:33 GMT

I'm not sure a separate wireless forum is really necessary as, ultimately, most wireless issues are related to hardware. Otherwise, I quite like the new structure.

Re: Discussion Thread for new Community Forum Structure

pierre_pierre — Wed, 22 Apr 2009 22:13:01 GMT

it wasnt computer wireless it was Ham Radio

Re: Discussion Thread for new Community Forum Structure

VileReynard — Wed, 22 Apr 2009 22:16:27 GMT

Why are Mac and *nix to be joined together - there's little overlap, except that they are both not M$

Re: Discussion Thread for new Community Forum Structure

Be3G — Wed, 22 Apr 2009 22:28:40 GMT

Quote from: pierre_pierre
it wasnt computer wireless it was Ham Radio

It said it includes WiFi, and it's within the general computing etc. parent board. My instinct is that there'll be too few topics about 'ham radio' to warrant having its own dedicated sub-forum, and that a sub-forum which includes discussions on 'WiFi' will confuse people when, for example, they need to ask about WiFi adaptors - as both the 'wireless' and 'hardware' sub-forums would seem suitable. Bearing in mind that this forum's search is useless, I think we need to make it as easy to find things as possible, and in this case, I feel that bungling all wireless-related stuff in to 'hardware' is the best way forward. After all, neither the current 'hardware' or 'wireless broadband' forums see particularly heavy use.
afoxisevil - I suspect it's because individual sub-forums for Mac and *unix would see very little use - even the current combined forum is rarely posted in.

Re: Discussion Thread for new Community Forum Structure

Waldo — Thu, 23 Apr 2009 00:32:14 GMT

Quote from: afoxisevil
Why are Mac and *nix to be joined together - there's little overlap

The open source core of Mac OS X, Darwin, is derived from the FreeBSD code-base.

Re: Discussion Thread for new Community Forum Structure

VileReynard — Thu, 23 Apr 2009 00:43:01 GMT

I thought the Mac forked off decades ago

Re: Discussion Thread for new Community Forum Structure

Lurker — Thu, 23 Apr 2009 08:06:10 GMT

Quote from: Be3G
I'm not sure a separate wireless forum is really necessary as, ultimately, most wireless issues are related to hardware. Otherwise, I quite like the new structure.

Does wireless include cordless?
I have a problem with my battery powered drill I'd like to discuss...

Re: Discussion Thread for new Community Forum Structure

Anotherone — Wed, 29 Apr 2009 17:15:10 GMT

General Chit-Chat (along with any plumbing issues)

Re: Discussion Thread for new Community Forum Structure

Anotherone — Tue, 05 May 2009 02:25:15 GMT

The order in which the boards are listed is important if you want them to be used correctly, along with a sufficient description. This was one reason the Rants and Raves board didn't get used correctly, it should only have been for 'Long Outstanding problems that were not being resolved' and I think such a board still needs to exist.
I keep forgetting to look at the Internet Event Calendar because it's tucked away at the bottom of Community Support, it might have been better grouped with Product/Service Announcements (which never got used in a way I would have imagined) which is also where Product Feedback & Suggestions should go.
I'd like to give this some more thought - I'll post in a day or two.

Re: Discussion Thread for new Community Forum Structure

bobpullen — Tue, 05 May 2009 08:51:16 GMT

Quote from: jelv
Do you not think Email warrants it's own sub-forum under support (especially as the Ironport forum is disappearing)?

I'd like to see Email with its own forum too.

Re: Discussion Thread for new Community Forum Structure

VileReynard — Tue, 05 May 2009 10:55:45 GMT

How about a more sensible name - like "serious complaints"
Anyone who has a serious problem isn't going to be amused by jokey names like "rants 'n' raves"

Re: Discussion Thread for new Community Forum Structure

Tony_W — Tue, 19 May 2009 07:08:39 GMT

Is this where I post a suggested addition?
I would like to see a thread something like "Service fault reporting". With a few main sub-sections plus an 'Other'.
If you are pretty sure there is a service fault - e.g. email down, ccgi server down etc. - you can visit the forum and see whether others are experiencing it.
The RSS feeds always seem to wait for an hour or two, as do the System Status pages. I end up ringing CS and they say 'yes we are aware of the problem'. We, however, are not.
At least this way you could see that other people have written a 'me too' post and you can quickly add your own.
Any ideas? Feel free to rubbish the idea. However, please don't say that people can already report faults under the relevant forum since it is not always easy to know which forum is the relevant one. For example, right now the 'General support' forum contains a 'Can't connect' and an 'Unable to send/receive mail all day' as the first 2 items.
Tony
Tony

Re: Discussion Thread for new Community Forum Structure

Oldjim — Tue, 19 May 2009 08:27:09 GMT

Tony,
That is a valid point however there is one problem - for the moderators - which is that the majority of such reports turn out to be not service faults but something else and we would need to move them to the relevant forum.