topic Re: Old, read, posts appearing as 'new' in Community Site Feedback

Old, read, posts appearing as 'new'

jab1 — Mon, 23 Mar 2026 15:18:36 GMT

@James_B Starting early this morning, posts I have read keep reappearing in the 'unread' list - but randomly - i.e. a post made at 10.00 AM will show as unread, even though I read it around that time, but later posts in the same topic - also read - do not.

Re: Old, read, posts appearing as 'new'

jab1 — Mon, 23 Mar 2026 16:07:13 GMT

See screenshot:

Re: Old, read, posts appearing as 'new'

jab1 — Mon, 23 Mar 2026 16:15:46 GMT

And again, to prove it is reproducible:

Re: Old, read, posts appearing as 'new'

jab1 — Mon, 23 Mar 2026 18:11:33 GMT

Also, probably related, notification of replies to subscribed topics are randomly not appearing in my notification feed.

Re: Old, read, posts appearing as 'new'

jab1 — Mon, 23 Mar 2026 18:31:09 GMT

And another 'UNREAD POSTS' feed - including ones I made!!

Re: Old, read, posts appearing as 'new'

Townman — Mon, 23 Mar 2026 20:29:56 GMT

This is an intermittent issue, seen before which I suspect is related to multi-service-instance synch failures. Or to put it in simple language the right hand does not have a clue about what the left hand did.

These are fundamental considerations with multi -instance services; how does whichever service instance responds to a request know it is dealing with current data?

I suspect similar belies the variable notification count issue, reported elsewhere over 3 months ago, now on “escalation” with the networks team.

Re: Old, read, posts appearing as 'new'

jab1 — Mon, 23 Mar 2026 20:34:15 GMT

Fair enough, @Townman , although I don't recall it.

So this is likely to be as long-running and aggravating as the other issue you refer to?

Re: Old, read, posts appearing as 'new'

James_B — Tue, 24 Mar 2026 08:59:01 GMT

Thanks for reporting this and sharing the screenshots, @jab1

As @Townman mentioned it's likely related to an open ticket we have with the platform provider so I'll add your examples to it.

James

Re: Old, read, posts appearing as 'new'

jab1 — Tue, 24 Mar 2026 09:08:11 GMT

Cheers, @James_B . Also, as mentioned, notifications of replies to subscribed topics are not appearing in my notification feed, randomly - e.g. your reply above.

Re: Old, read, posts appearing as 'new'

Townman — Thu, 26 Mar 2026 09:30:07 GMT

@James_B

Today I am seeing posts I read on the 24th reported as being new. Is there any helpful evidence one can gather for you?

To the point, the one I just saw was on the SU board … which 15 or so minutes ago reported zero unread posts.

Re: Old, read, posts appearing as 'new'

James_B — Thu, 26 Mar 2026 13:37:25 GMT

Hi @Townman,

There was some scheduled maintenance completed yesterday so could be related.

Please could you monitor and grab a screenshot if it persists?

Thanks

James

Re: Old, read, posts appearing as 'new'

Townman — Thu, 26 Mar 2026 15:56:02 GMT

Hi @James_B

For a starter, my post above just displayed as new, along with yours which is correctly flagged as new.

Re: Old, read, posts appearing as 'new'

Townman — Thu, 26 Mar 2026 16:03:51 GMT

FWIW it now does not show as new … will see if this changes again.

How difficult is it for these folks to look at service multi instance inconsistencies?

One rashly presumes that this service has multi instances over a distributed synchronous database? If not then the theories of what’s going on are irrelevant, but if correct then the developers ought to be able to run a reference query on each instance and verify that they get the same result.

Either there’s a sync issue or a cache issue. Someone with knowledge of the architecture ought to have a good clue by now of the circumstances which might lead to this broken behaviour.

Re: Old, read, posts appearing as 'new'

jab1 — Thu, 26 Mar 2026 17:55:35 GMT

FWIW, the 'notification' error has not been resolved. Neither has the repeat listing of read posts being relisted as new - for me, anyway.

Re: Old, read, posts appearing as 'new'

jab1 — Fri, 27 Mar 2026 12:25:18 GMT

@James_B Whatever Khorus did (or didn't) has had no effect- I am still seeing read posts randomly being shown as unread, and notifications not appearing in my notification feed, eve though the pop-up is still working, rather pointlessly, as there is no way to link the pop-up to a post.

Re: Old, read, posts appearing as 'new'

jab1 — Sun, 29 Mar 2026 14:16:14 GMT

@James_B I know, from past experience, that getting a straight and truthful answer from Khorus is like getting blood out of a stone, but would you like to poke them - again?

This situation is ridiculous, and we have already provided evidence.

Re: Old, read, posts appearing as 'new'

jab1 — Mon, 30 Mar 2026 10:43:24 GMT

Sorrt to bang on about this, @James_B , but today is like Groundhog Day - every time I come back to the forum, I get an increasingly long list of 'unread posts' - including some of my own - that are NOT unread!

Re: Old, read, posts appearing as 'new'

James_B — Mon, 30 Mar 2026 10:48:32 GMT

It's looking like it could be a platform wide issue, @jab1

I'll let you know as soon as I get an update on the ticket.

James

Re: Old, read, posts appearing as 'new'

RobPN — Mon, 30 Mar 2026 10:49:22 GMT

It's been OK for me this morning @jab1 ... so far!

Re: Old, read, posts appearing as 'new'

jab1 — Mon, 30 Mar 2026 10:50:34 GMT

@James_B Thank you. Presumably your 'award winning' providers do employ qualified staff?