topic Re: Another 'feature' removal in Community Site Feedback

Another 'feature' removal

jab1 — Fri, 20 Feb 2026 17:17:32 GMT

Just noticed that the 'Top fix authors' panel has 'disappeared' from the display - is this another 'improvement' or another action designed to nobble the forum?

Re: Another 'feature' removal

James_B — Mon, 23 Feb 2026 09:28:23 GMT

Hi @jab1,

Looks like a bug - no fix leader board data is pulling through when I check.

I'll raise a ticket now.

Thanks for flagging.

James

Re: Another 'feature' removal

jab1 — Mon, 23 Feb 2026 10:03:32 GMT

Cheers, @James_B

Re: Another 'feature' removal

jab1 — Thu, 05 Mar 2026 11:46:50 GMT

@James_B Any response from the 'industry-leading' hosts ?

Re: Another 'feature' removal

James_B — Thu, 05 Mar 2026 11:54:02 GMT

Hi @jab1,

The data issue was resolved late last night so I'm hoping it should start pulling through.

I'll keep an eye on it and raise a new ticket if needed.

James

Re: Another 'feature' removal

jab1 — Thu, 05 Mar 2026 11:59:44 GMT

Well, @James_B , it is still a big white space on my machine, but I'll try logging out of the forum and back in later - I usually leave myself logged in, so maybe that is why I see no change, but as I clear everything each night before shutdown...

Re: Another 'feature' removal

James_B — Thu, 05 Mar 2026 12:05:58 GMT

No, it's still missing for me on a fresh login too @jab1

I just want to give it 24 hours or so to allow the fix rollout to reach our instance.

James

Re: Another 'feature' removal

jab1 — Thu, 05 Mar 2026 12:11:53 GMT

OK, I'll recheck and advise tomorrow morning.

Re: Another 'feature' removal

James_B — Thu, 05 Mar 2026 12:13:10 GMT

Thanks

James

Re: Another 'feature' removal

jab1 — Fri, 06 Mar 2026 08:07:37 GMT

@James_B Still not sorted - you need to be a little more forceful.😁

Re: Another 'feature' removal

Townman — Fri, 06 Mar 2026 10:16:02 GMT

When the objective is to nail a jelly to the wall, being forceful can be counter productive. Experience suggests that the best in industry are more wobbly than a Sunday trifle.

Re: Another 'feature' removal

jab1 — Fri, 06 Mar 2026 10:18:29 GMT

Didn't think of that, @Townman .😁

Re: Another 'feature' removal

James_B — Mon, 09 Mar 2026 11:35:44 GMT

New ticket raised @jab1. I'm hoping it will be fixed in the next maintenance window.

James

Re: Another 'feature' removal

jab1 — Mon, 09 Mar 2026 11:40:07 GMT

When is this 'next maintenance window' likely to be, @James_B ? Also, out of interest, do our 'industry-leading' hosts not have change logs to enable swift resolutions of instances such as this?

Re: Another 'feature' removal

James_B — Mon, 09 Mar 2026 12:02:40 GMT

Hi @jab1,

It'll either be today or next Monday depending on timings.

It's not related to a change - the leader board is still present in our staging environment. Backend cache has been cleared and and plugins reloaded without success. Next step is a full platform restart in the maintenance window.

In the meantime you can view the leader board here - Top Fix Authors Leaderboard - Plusnet Community.

James

Re: Another 'feature' removal

jab1 — Mon, 09 Mar 2026 12:02:28 GMT

I await a resolution with bated breath.

Re: Another 'feature' removal

James_B — Tue, 10 Mar 2026 11:35:02 GMT

Hi @jab1,

As the platform restart didn't resolve the issue, support have done some more digging and have discovered a bug affecting the 30 day view for top fix authors. This will be fixed in the next platform release and in the meantime I've switched to the all time view which is still operational.

James

Re: Another 'feature' removal

jab1 — Tue, 10 Mar 2026 11:42:00 GMT

Cheers, @James_B - a partial fix then. Any idea when the next platform release is due?

Re: Another 'feature' removal

James_B — Tue, 10 Mar 2026 13:31:54 GMT

No confirmed date yet as we've had an update quite recently. I'll keep an eye on it and switch back to the 30 day view as soon as it has rolled out.

James