topic Re: Annoyances in Community Site Feedback

Annoyances

mechanic123 — Sun, 11 Feb 2024 12:08:21 GMT

Scanning the various groups for interesting issues/discussion I'm struck by the number of posts redirected from one forum to another. Aren't the forum titles clear enough? Could there be a sticky added to the top of forums explaining what is welcome and what is best directed elsewhere?

Re: Annoyances

jab1 — Sun, 11 Feb 2024 12:14:41 GMT

The board titles are perfectly clear - it's just that some posters don't look for the correct one.

Re: Annoyances

Mav — Tue, 13 Feb 2024 13:58:01 GMT

When it comes to posting a new query I think some may simply use the first in the list - Broadband.

I do wonder if the helpful text for Broadband is not so helpful 'Get help with your Broadband connection here.' as, perhaps, some members won't look any further because Full Fibre is still broadband?

Re: Annoyances

jab1 — Tue, 13 Feb 2024 14:18:33 GMT

See your point, and agree, @Mav . I forget I've been here a long time, and maybe actually look a forums categories before picking the correct, to me, one. Obviously I know my way round here blindfold, but I've been on two or three new ones recently, for various reasons, and still manage to select the correct board.

Re: Annoyances

mechanic123 — Tue, 13 Feb 2024 15:44:55 GMT

@jab1 wrote:

The board titles are perfectly clear - it's just that some posters don't look for the correct one.

If it was that easy there wouldn't be so many redirected posts! Maybe you could explain this to those posters who don't follow your logic.

Re: Annoyances

jab1 — Tue, 13 Feb 2024 15:49:13 GMT

I have no desire to get into an argument, but I assume you have looked at the board titles - they look fairly self-explanatory to me.

No point in explaining once they've made the post though, is there, really?

Re: Annoyances

Dan_the_Van — Tue, 13 Feb 2024 19:22:25 GMT

Maybe some posters use the quick links, which have no description, note the now invalid TV link

Re: Annoyances

jab1 — Tue, 13 Feb 2024 19:29:34 GMT

Never thought of that, @Dan_the_Van , but I see what you mean - never noticed them before, to be honest, but there again, it isn't the way I work.

Re: Annoyances

Townman — Fri, 16 Feb 2024 11:15:50 GMT

@jab1

And that is very much the issue - people work differently and people think differently.

Getting the right broad does at times need the thought process of "What is wrong with what?" and doing so in the right order. Getting to the right board needs the following thought process "What is wrong?"...

My Order (for whatever)
My Account / Billing (for whatever)
My Service is not working / I need operational help with
- Land line telephone
- Mobile telephone
- Broadband (ADSL / FTTC / SOGEA)
- FTTP
- Something else

If you think from the bottom up in the above, you're likely to post in the wrong board.

Re: Annoyances

jab1 — Fri, 16 Feb 2024 11:21:58 GMT

Fair enough, @Townman . I accept we all think differently - be a weird world if we didn't - but I still think some people don't think, if you get my drift?