topic Re: No forum verify email in Community Site Feedback

No forum verify email

moansalot — Tue, 02 Aug 2022 13:20:03 GMT

Hi tried to sign up to the community earlier today - got an account set up and was advised the email address i'd entered would need verifying - so far so good

despite waiting for the email from pnet and following it up with 2 or 3 resend attempts - still not received the verification email

attempted username for the Community is moansalot2 - ( working away from my main PC/account trying to resolve an archived email issue )

Would appear that the email verification issue has not been fully resolved 😕

Re: No forum verify email

Mav — Tue, 02 Aug 2022 13:20:51 GMT

Moderator's note(s):

Post moved to its own thread from https://community.plus.net/t5/Community-Site-Feedback/No-more-email-from-forum-private-message/m-p/1881223#M17541

Re: No forum verify email

Mav — Tue, 02 Aug 2022 13:25:36 GMT

@moansalot

I have verified your email for moansalot2.

The forum rules allow for only one forum account. Please let one of the mods know which to close. Bear in mind that we would place a ban on the account do your previous posts can still be seen.

Re: No forum verify email

dvorak — Tue, 02 Aug 2022 13:30:57 GMT

The email address for moansalot2 isn't correct - its domain is plus.com, suspect a typo?

Re: No forum verify email

JonoH — Tue, 02 Aug 2022 13:32:44 GMT

Can you PM me the email address you used please.

Re: No forum verify email

dvorak — Tue, 02 Aug 2022 13:34:05 GMT

@JonoH the email address isn't valid.

Re: No forum verify email

JonoH — Tue, 02 Aug 2022 13:34:37 GMT

Phew!

Re: No forum verify email

Mav — Tue, 02 Aug 2022 13:38:04 GMT

@dvorak @JonoH

Sorry, missed the email error.

There is also a third account moansalot13.

Re: No forum verify email

moansalot — Tue, 02 Aug 2022 15:33:10 GMT

Afternoon all - re typing as seem to have lost the reply I just drafted

Easy bit first Forum profile for Moansalot13 - don't recall ever setting that one up 🤔 - so it can be deleted ( assuming it's mine)

2nd bit I just checked email info I entered when setting up "moansalot2" earlier today - i'm being informed that's an invalid email address - It's not ! - it's a valid email address for a plusnet FTTC account i have at a property up north - so not sure why it's coming up as invalid - just sent an email to that addy and it came through ok. - not sure why verification emails are not being received by that email address.

Think there was potentially a 3rd issue I'll need to read earlier replies and get back to you.

thanks for prompt investigation

Re: No forum verify email

dvorak — Tue, 02 Aug 2022 15:36:00 GMT

@moansalot wrote:

2nd bit I just checked email info I entered when setting up "moansalot2" earlier today - i'm being informed that's an invalid email address - It's not ! - it's a valid email address for a plusnet FTTC account i have at a property up north - so not sure why it's coming up as invalid - just sent an email to that addy and it came through ok. - not sure why verification emails are not being received by that email address.

The email you have entered is p*********@plus.com - I'm pretty sure you don't have access to plus.com emails.

Re: No forum verify email

moansalot — Tue, 02 Aug 2022 15:57:39 GMT

he - kindly refer to my private msg sent a few min ago 🤔

Re: No forum verify email

moansalot — Tue, 02 Aug 2022 16:16:43 GMT

Hi -I only need one forum account so moansalot13 and moansalot2 can be deleted thanks

apologies missed your msg earlier