topic Re: Plusnet Community Support in Community Site Feedback

Plusnet Community Support

kslwe — Tue, 23 Nov 2021 02:01:38 GMT

Over the years, I've contacted one of the PN Community staff members to deal with problems or ask questions. It's far less painful than raising a ticket, and things get resolved very quickly (same day).

Last week I contacted my usual favourite chap, and one of his colleagues answered, the two subsequent follow ups have been dealt with by further different people too.

It's fine, and my issue is resolved (billing, what else !) but is this a change of policy ?

Re: Plusnet Community Support

jab1 — Tue, 23 Nov 2021 08:01:42 GMT

@kslwe Probably a change of policy, as the number of Help Team members who track the issues has reduced, and internall all queries are queued in a central pool, accessed by all those working at any one point.

Re: Plusnet Community Support

dvorak — Tue, 23 Nov 2021 08:07:01 GMT

Moderators Note

This topic has been moved from Fibre to Community Feedback

Re: Plusnet Community Support

dvorak — Tue, 23 Nov 2021 08:09:18 GMT

As I understand it the tools provided by the new(ish) forum software pool all the posts / pm's etc. into one place and they can be picked up by any staff member.

Re: Plusnet Community Support

jab1 — Tue, 23 Nov 2021 08:10:51 GMT

Think that's kind of what I said, @dvorak 😁