topic Re: Help - disappearing posts in Community Site Feedback

Help - disappearing posts

DannyB73 — Thu, 18 Nov 2021 14:44:28 GMT

Good afternoon,

recently started my PlusNet fibre broadband service, but having trouble with the download speeds.

Logged a new post (in the Fibre broadband area) with what I think is all the necessary details, the post was logged, but then disappeared.... managed to find the post but marked up as "spam", so reported to moderator. Logged a similar one just in case but that hasn't appeared either.

Are all posts moderated before they appear in the forum? if so how long does it usually take until the post appears?

Under my account, my post count says 2, but it says "no posts to display" underneath?

Re: Help - disappearing posts

DannyB73 — Thu, 18 Nov 2021 14:45:55 GMT

For info, this one has appeared straight away, so there must be something I've included in the previous "help" posts thet the forum doesn't like (not sure what though!).

Re: Help - disappearing posts

jaread83 — Thu, 18 Nov 2021 14:50:10 GMT

Hi @DannyB73 ,

Sorry about that, the automated spam filter can be a little twitchy sometimes especially with new accounts.

I have gone ahead and released your post from quarantine. Hopefully you will get the help you need asap!

Apologies if this has caused any inconvenience.

Many thanks,

Jack

Re: Help - disappearing posts

DannyB73 — Thu, 18 Nov 2021 14:52:26 GMT

Hi @jaread83 - Many thanks!

P.S. Due to my initial confusion I have ended up with a duplicate in the Fibre Broadband section.... not sure if I'm able to do it myself, but the "Fibre speed issues" titled post is a duplicate of the intial one... so that can be deleted if it tidies things up

Re: Help - disappearing posts

jaread83 — Thu, 18 Nov 2021 14:53:52 GMT

No problem, I will report your duplicate to the mods to remove it.

Re: Help - disappearing posts

dvorak — Thu, 18 Nov 2021 15:04:36 GMT

I've removed it.

Re: Help - disappearing posts

Townman — Tue, 23 Nov 2021 10:41:22 GMT

@jaread83 wrote:
No problem, I will report your duplicate to the mods to remove it.

Good to see you lurking in the shadows here once again Jack ... it will feel a much "safer" place with you around!