topic Re: Remove the feedback tab in Community Site Feedback

Feedback tab

Alex — Sun, 02 May 2021 22:58:15 GMT

Please can it be removed from my account? Or is it another bug which won't be fixed within my life expectancy?

Remove the feedback tab

Alex — Sat, 09 Jan 2021 01:21:27 GMT

Sadly someone at either PlusNet or Lithium (or both) suffer the necessary brain damage to consider this a good thing to keep being nagged.

It isn't so please remove it, I will leave my feedback right now. One day PlusNet may move back to decent forum software again, but I won't hold my breath.

I use the feedback tab now to say please remove the feedback tab. 😞

Re: Remove the feedback tab

RobPN — Sat, 09 Jan 2021 11:29:07 GMT

Already discussed here @Alex , with at least a couple of solutions to avoid it appearing, which can probably be adapted to your situation.

Re: Remove the feedback tab

Alex — Sat, 09 Jan 2021 16:00:45 GMT

Thanks @RobPN

Forgot about that thread, and that I had already replied on there. Oops 😐

Still, nothing has happened. Even now. It had the nerve to crop up on my iPhone too.

Apart from the bug of it being there in the first place, also as I test I did a test feedback report yesterday saying "remove the tab". So it still appears (on your account) even after you have left feedback.

Can't someone at PlusNet or either Lithium comment out one line of code on the server?

In case anyone doesn't know what I mean the function call that generates that [-Censored-]ing tab?

Or even make it a bit more clever and to recognise accounts which have left feedback and not generate it for them anymore (i.e. mine).

Re: Remove the feedback tab

Alex — Sat, 09 Jan 2021 18:35:43 GMT

It gets even better!

Now when I log in, I get this. I had to use another website today, at least it had the decency of when it used the right hand side 'Feedback' tab it had the decency to disappear when you ignored it.

Re: Remove the feedback tab

Alex — Sat, 09 Jan 2021 18:44:56 GMT

Would attach the image, I'll do that when I get home.

Sadly, Lithtium can code a nagging feedback message, not how to upload photos on a mobile device.

Re: Remove the feedback tab

Alex — Sun, 10 Jan 2021 17:34:16 GMT

Well it seems it is 'powered by Medallia'. Sadly it is powered rather too well by Medallia.

So it appears one of the following teams either feel asleep or took some very long lunches down the pub when they were supposed to do some QA testing on the Feedback tab:

PlusNet.
Medallia.
Lithium.

Which one is it (or maybe all?).

I can't remember the site I used yesterday when it actually disappeared once you ignored it for say 10 seconds. As a developer myself two obvious enhancements:

It should stop appearing, once a user has left some feedback. Surely it can't be too hard to have a flag in the database such as 'LeftFeedback' for people that have done so. Mine would be 1 now so leave it from my account.
There should be a setting on your user profile to disable it. I haven't bothered checking, but knowing Lithium it would be too much common sense to offer such an option.

Re: Remove the feedback tab

RobPN — Sun, 10 Jan 2021 19:08:05 GMT

@Alex wrote:

Well it seems it is 'powered by Medallia'. Sadly it is powered rather too well by Medallia.

(My bold)

That's already been pointed out @Alex , so it appears you didn't read the post here properly.

And it seems quite simple to block it ...

Re: Remove the feedback tab

Alex — Mon, 11 Jan 2021 12:13:40 GMT

Fair enough @RobPN

I didn't read that thread through properly, as you've noticed.

I don't really want to install client apps on my desktop Mac (and PC), and my iPhone too to block something a web developer has the inability to code correctly at PlusNet. Do apps actually exist for this on all three devices anyway?

What if a site (which actually behaves itself) uses it properly? Can't remember the site now, I'll get told off by the PC Brigade for advertising should I remember it.

Doesn't the Medallia API have a timeout value somewhere, if so can the developers not put one in? Sounds like the default value is '0', so infinite then. Which is what we have.

Re: Remove the feedback tab

2u2me — Thu, 14 Jan 2021 10:13:36 GMT

Hi all,

Sometime ago there was a thread of how to block the covid banner and the plus net survey popup by putting scrips

in AdBlock filters, I have searched the forum but cannot find it , appreciate any help

Thanks

Re: Remove the feedback tab

billnotben — Thu, 14 Jan 2021 10:59:26 GMT

The same people must be involved with the "insistent" Hermes feedback popup.

What is it with these dopes. What sane company sets out to annoy and pester its customers.

Re: Remove the feedback tab

Mook — Thu, 14 Jan 2021 11:32:03 GMT

For what it's worth I'm using Safari v14.0.2 with the Ad Block Pro plugin on macOS Big Sur v11.1 with no feedback tab. But I'm also using only Essential cookies with Functional and Personal both off. Functional was needed for Live Chat but now its offline you only need Essential.

Re: Remove the feedback tab

198kHz — Mon, 18 Jan 2021 22:07:43 GMT

Hmmm, it gets worse.

Just perusing the forum and the Hi there, do you have a moment to tell us your thoughts? pop up appeared in the middle of the screen without the mouse pointer going anywhere near the tab. 🤔 😠

Re: Remove the feedback tab

jab1 — Tue, 19 Jan 2021 08:54:42 GMT

@198kHz Very strange. On my two laptops, both using Firefox uBlock Origin, I never even see the tab.Certainly haven't seen a pop-up (yet).

I'll have a look at the iPad later, which doesn't have uBlock, but does have third-party cookies blocked &c.

EDIT: Just checked, and I do get that 'Feedback' tab on the iPad, with the FF settings identical to the laptops, so it must be uBlock that has kindly zapped it.

Re: Remove the feedback tab

Alex — Tue, 19 Jan 2021 14:21:09 GMT

Can the tab not be programmed so that once you have left feedback, the tab stops appearing?
I left some more dummy feedback with 'remove the feedback tab' and it is still here.

You'd think Medailla would have thought of removing the tab once a user had left feedback (hint hint).
Why wasn't that implemented? Does anyone actually test these forums? (apart from us?).

Re: Remove the feedback tab

RobPN — Tue, 19 Jan 2021 17:13:11 GMT

What tab?

Re: Remove the feedback tab

jab1 — Tue, 19 Jan 2021 17:25:47 GMT

The one you & I don't see because we have efficient blocks in place?😁

If I used my iPad to browse, I'd find one that worked on there, but as that only happens when I'm away from a 'proper' connection, I'm not bothered ATM - although when CV19 gets crushed, or something resembling normal life allows me to travel again, I may have to consider it, and not only for that little annoyance.

Feedback Bug

Alex — Sun, 14 Mar 2021 02:54:00 GMT

Well since PlusNet's QA team took some very long lunches, and feel asleep while doing QA testing on Lithium - I have noticed that.

The Feedback tab is very annoying and it doesn't go away, even after I have left feedback saying 'Please remove the feedback tab'.

I notice Argos's website must have use the same software, as the bug is there too.

Come back PHPBB3, all is forgiven. At least it worked.

Where did the spell checker disappear to as well? What an improvment to the forums that wasn't. We'll remove the spell checker, but here is a good idea - have a 'Feedback' tab that never disappears even after you've used it.

Re: Feedback Bug

jab1 — Sun, 14 Mar 2021 07:06:32 GMT

Can't comment on the tab - only seem to see it on the iPad,because I haven't got round to installing uBlock, but as I rarely use that for forums, I'm not stressing about it.

Most browsers have a spell-checker installed or available - ever thought of checking yours, @Alex ?

Re: Feedback Bug

Alex — Mon, 15 Mar 2021 00:40:12 GMT

Yes of course I have one, just the built in one was useful - while it lasted.

So that was removed, and now we have the fun and games of a Feedback tab which won't go away.

I went onto another main site, same bug. (Better not say who or the PC Brigade will tell me off for advertising).