topic Re: Lithium ... Kronhous or wherever they are called this week ... broke the forum AGAIN! in Community Site Feedback

Lithium ... Kronhous or wherever they are called this week ... broke the forum AGAIN!

Townman — Tue, 14 Jul 2020 21:11:31 GMT

Who is responsible for managing these cowboys? The so called "best in the industry" have broken the forum again and no one in Plusnet seems to be in control of their antics - something in the professional world of software engineering is call "Change control".

If the topic page load under MS Edge (using the much vaulted Chrome Engine) is not already agonisingly long (something complained about on many occasions) it is now quite broken...

Who in Plusnet is responsible for ensuring that the supplier does not visit upon the business a pile of crud?

Moderator's note by Mike (Mav): Typo edited by request of the poster.

Re: Lithium ... Kronhous or wherever they are called this week ... broke the forum AGAIN!

ejs — Tue, 14 Jul 2020 20:04:47 GMT

A more descriptive subject line would have been helpful. I'm not sure how you have already determined who is responsible. Also, is "Cheng control" a typo or some sort of racial slur?

Re: Lithium ... Kronhous or wherever they are called this week ... broke the forum AGAIN!

Townman — Tue, 14 Jul 2020 21:03:08 GMT

Of course it’s a typo - the suggestion it’s a slur is in it self a slur. The comment adds nothing to the discussion. The title says it all - whatever they call themselves, they’ve broken it again.

Re: Lithium ... Kronhous or wherever they are called this week ... broke the forum AGAIN!

jab1 — Tue, 14 Jul 2020 21:42:50 GMT

@Townman I see what you mean. Some ill-trained individual has really screwed up here, wonder how long it will take them to unscrew?

Never usually go right to the bottom of the page, but caught the 'End' button.

Re: Lithium ... Kronhous or wherever they are called this week ... broke the forum AGAIN!

198kHz — Tue, 14 Jul 2020 21:57:54 GMT

@Townman

Noticed this for the first time this morning.

Hopefully you can bring some influence to bear on it. 🤞

Re: Lithium ... Kronhous or wherever they are called this week ... broke the forum AGAIN!

Mook — Wed, 15 Jul 2020 10:09:25 GMT

Someone needs to do an Asda on the site and rollback the broken update.

Re: Lithium ... Kronhous or wherever they are called this week ... broke the forum AGAIN!

Gandalf — Thu, 16 Jul 2020 08:59:01 GMT

I've raised this to the relevant team for investigation. Thanks for flagging.

Re: Lithium ... Kronhous or wherever they are called this week ... broke the forum AGAIN!

7up — Thu, 16 Jul 2020 20:30:38 GMT

yeah i noticed this a few days back too and wondered what was going on. Believe it or not some display issues can be caused by the browser cache but seeing as we're all experiencing this at the same time i'd be very surprised if it was a bad cache.

Re: Lithium ... Kronhous or wherever they are called this week ... broke the forum AGAIN!

Mook — Sat, 18 Jul 2020 10:31:33 GMT

Two days later ...

Re: Lithium ... Kronhous or wherever they are called this week ... broke the forum AGAIN!

Townman — Sat, 18 Jul 2020 20:32:19 GMT

Hi @Mook

The purveyors of this tool set do not do anything quickly ... though looking at the rendering sequence (you can see the paint drying) the "additional" bits are delivered right at the end of the page load, so I suspect someone broke @jaread83 's skin grafts!

Re: Lithium ... Kronhous or wherever they are called this week ... broke the forum AGAIN!

Alex — Sun, 19 Jul 2020 02:49:10 GMT

Yep and don't get me started on the unread posts bug - maybe that will be fixed within my life expectancy. I don't think it is my device, it is at the server level.

Re: Lithium ... Kronhous or wherever they are called this week ... broke the forum AGAIN!

Gandalf — Sun, 19 Jul 2020 14:26:57 GMT

As a heads up this is logged under (internal) ref IMT-6165. Once there’s updates we can share I’ll be happy to post back.

Re: Lithium ... Kronhous or wherever they are called this week ... broke the forum AGAIN!

Mook — Tue, 21 Jul 2020 11:27:50 GMT

Can I ask what is taking so long with this rollback*?

I assume that Khoros are using a CI system to manage their build, versioning and release so surely it can't be that difficult to revert to the previous version!

* Yes, you can ask but I doubt there will be an answer.

Re: Lithium ... Kronhous or wherever they are called this week ... broke the forum AGAIN!

Townman — Tue, 21 Jul 2020 11:43:32 GMT

Getting roll back requires Khoros to respond, accept that there is a problem ... and then act.

Getting responses alone has been a challenge before.

Re: Lithium ... Kronhous or wherever they are called this week ... broke the forum AGAIN!

jaread83 — Tue, 28 Jul 2020 09:52:50 GMT

This isn't a Khoros problem, it is a problem with our systems. You see, the cookie banner is served from one location so it can serve all of our websites. There has been a bit of a change with the header files and pulling in the navigation and cookie banner from a central location and something has gone a bit wrong for sites that are using a subdomain (in this case, community).
This is being looked into this week to fix and it involves changing things with the centralised header files. Apologies that this is causing a nuisance, it is being looked into.

Cookies on the Plusnet Website

mort7890 — Tue, 28 Jul 2020 16:20:22 GMT

At the bottom of the page are the Cookies but nothing works and you cannot close them

Cookies on the Plusnet website

We use cookies from Plusnet and our partners so that you get the best experience on our website. They’ll remember your settings, improve social media features and make sure you get personalised offers.

By clicking ‘I Accept’ you accept all cookies, or you can choose which ones you’re happy for us to use. You can change these at any time.

| Change settings

Change your cookie settings

Cookies are small text files that are saved on your computer when you visit some websites. To find out more about the cookies we use, view our cookie policy.

We use them to make our website easier to use. You can remove any cookies already saved on your computer, but this might mean some features won't work as well.

Here's the types of cookies we save. You also can change your settings below:

Essential (They're always needed)

These types of cookies:

Help the website display and work correctly
Remember what’s in your shopping basket
Allow login on the site

Functional

Functional cookies

These types of cookies:

Enable live chat support
Remember decisions you made on the site so you don't need to make them again
Make your experience on the site more efficient

Personal

Personal cookies

These types of cookies:

Allow you to share on social media
Let you comment on blogs
To tailor the advertising you see when you visit other websites

Cookies settings successfully updated

You can change these settings at any time on our Cookie policy page. These settings apply to new cookies. If you'd like to remove existing cookies, this can be done in your browser settings.

Re: Cookies on the Plusnet Website

dvorak — Tue, 28 Jul 2020 16:29:22 GMT

Moderators Note

Threads on same topic merged.

Re: Cookies on the Plusnet Website

mort7890 — Tue, 28 Jul 2020 18:21:18 GMT

I did try a search for Cookies on the Plusnet Website but it seems not to work that is why I started a new topic.

Re: Cookies on the Plusnet Website

Mook — Sun, 02 Aug 2020 11:31:39 GMT

@jaread83 @Gandalf For those looking in to the fix for this, this will be a good time to fix this issue too.

https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Set-Cookie/SameSite

Re: Cookies on the Plusnet Website

Alex — Sun, 02 Aug 2020 14:53:42 GMT

Well I use a Mac Mini on Safari and I am happy to test, if I can.

I've not noticed any problems, but those silly cookie disclaimers do my head in. So I ignore them as much as possible.