topic Re: Emotions not always working in Community Site Feedback

Emotions not always working

Alex — Fri, 18 Oct 2019 14:04:20 GMT

Hi, popped on the forums for around 10 minutes and noticed on some posts emotions are not always working now. They appear as the text for them rather than the graphic.

Don't know if it is a bug or already known, just thought I'd report it.

I've attached two png files, the first is my post showing the text not the icon. The second strangely shows the icon from the OP's post, but not from Gandalfs. So it is not just me it seems.

Re: Emotions not always working

Gandalf — Sat, 19 Oct 2019 00:51:58 GMT

Thanks for reporting @Alex

We’ve noticed, I miss the ‘moving’ and ‘over the top’ emoji’s. The new ones look similar to the standard ones you’d get on Android/iPhone.

There’s been a few other oddities reported: https://community.plus.net/t5/Community-Site-Feedback/Quote-button-missing-in-PMs/td-p/1681073

Re: Emotions not always working

Alex — Sat, 19 Oct 2019 09:32:23 GMT

Fair enough @Gandalf

I assume there has been a software update where some of them have been shuffled around?

Not the end of the world of course.

Re: Emotions not always working

Townman — Sun, 20 Oct 2019 20:01:37 GMT

The old emojis were subtle - these are just crass and look amateurish!

Re: Emotions not always working

Alex — Mon, 21 Oct 2019 12:34:19 GMT

There is one I would like them to introduce, the one that repesents rubbish. I used to use it all the time on my iPhone before it got taken off.

Can't really say what the image was like on here, can't see it happening and the Lithium devlopers implementing it. Be good if they did though. 😀

Anyone who complains on here would be using it quite a bit and if the mods want more work then join my campain to get it implemented.

Being serious for a change, why the hell did they remove the spell checker? Lithium developers and logic don't exactly go hand in hand it seems. As I said before, being back SMF or even phpBB2 back to these forums, all is forgiven.

Re: Emotions not always working

gleneagles — Wed, 30 Oct 2019 16:37:10 GMT

Odd problem with emotions.....Touch the icon and they all appear for 3 or 4 seconds then they are gone.

So almost impossible to select the correct one.

I know changes are tested before being rolled out but are they tested on every platform ? What might work on a PN system might not work on all systems.

Some software companies put out beta programs so users can comment on any issues that arise and hopefully sorted before the thing is fully released.

Some companies actually build their software based on what customers want rather than what the company or small team in the company thinks they want.

Does anyone ever take any notice of the users group ? Do we still have a users group ? Do they have a view on these changes ?

Re: Emotions not always working

Alex — Thu, 31 Oct 2019 13:31:25 GMT

Being a developer, I assume PlusNet have a test platform. I don't know what the underlying database is, but say it was Microsoft SQL Server you could set up Mirroring between one physical location to another. We had to do this and actually use it when our office in Central London had a power cut and we had to go home, work from there and connect to the DR servers (Disaster Recovery) which were located in a separate part of London with power.

Fun and games that was, what usually happens is when the testers (I assume PlusNet staff, mods and Super Users) stop moaning about problems on test it gets rolled out to live.

EDIT again: Here is a 😀 just in case people thought my last comment was nasty. It is true though.

Re: Emotions not always working

gleneagles — Thu, 31 Oct 2019 17:01:10 GMT

Using a desktop, linux mint & Firefox I have no problem in getting the list of emotions but the same cannot be said when using a Samsung tablet with firefox. As stated previously the list just appears for a few seconds and then disappears....true it might be something blocking them on the tablet but the old ones worked fine.

Do PN ever give feedback from customers to these developers following changes ?

Some might argue unnecessary changes.

😍

Re: Emotions not always working

MauriceC — Thu, 31 Oct 2019 17:25:44 GMT

I quite like the use of emoticons - but in moderation! The current list is way, way too large andwith limited differentiation between the Icons.

I do wish that PN will revert to user testing prior to release. Some of these changes are embarrassing.😖

Re: Emotions not always working

Alex — Fri, 01 Nov 2019 08:34:03 GMT

Yup @MauriceC

Can't agree more to be honest. The current system it seems is Lithium can push out 'updates' to the live platform as and when they see fit without any notification and poor testing. I've said this before but who's bright idea was it to remove the spell checker?

I would have thought there would be a test or staging platform, on the assumption that anything there will be wiped. Where say mods/superusers can batter it and give feedback with the evelated permissions that they have and also standard users too. If that ever happens I don't mind testing it as a standard user.

Re: Emotions not always working

MauriceC — Fri, 01 Nov 2019 10:22:39 GMT

@Alex wrote:

I would have thought there would be a test or staging platform, on the assumption that anything there will be wiped. Where say mods/superusers can batter it and give feedback with the evelated permissions that they have ......<snip>

There is such a staging platform, but on this occasion limited use was made for testing this set of changes. 🤔 🙄

Re: Emotions not always working

Gandalf — Tue, 12 Nov 2019 06:19:09 GMT

And our glorious custom emoji’s are back. Some of the texts which were used to trigger them have changed and a few appear a bit out of shape but it’s better than not having them at all.

I believe this is still under investigation though.

Re: Emotions not always working

Townman — Tue, 12 Nov 2019 08:12:56 GMT

What about the rest of the mess lithium have made of the site?

Re: Emotions not always working

Anonymous — Tue, 12 Nov 2019 08:22:48 GMT

@Townman To fix that it would mean a return to the SMF platform and I can't see that happening.

Re: Emotions not always working

Townman — Tue, 12 Nov 2019 08:51:09 GMT

Indeed. As end users it is difficult to see the benefits claimed for the system at its inception. New releases seem to break as much as they fix, certainly more so since Jack left.

I am aware that there are some useful internal tool sets such as Lithium Social Response which provides a unified view across the forum and twitface ... one wonders could that have been integrated with SMF?

At least that was integrated with the CRM. Easier integration with other systems was claimed to be one of the key influences in choosing lithium. Well there’s been no apparent integration with anything, so instead of that benefit being delivered, we just get a new set of unfixable bugs to enjoy each month.

Re: Emotions not always working

Anonymous — Tue, 12 Nov 2019 09:13:41 GMT

I know it sounds, and it probably is selfish, but my biggest 'issue' with the upgrade was that it was opened to Joe Public. So much for the 'integration'!