topic Re: Community slowdowns in Community Site Feedback

Community slowdowns

JonoH — Mon, 15 Jul 2019 08:36:17 GMT

Thanks to reports from multiple users, especially @jab1, we've raised the below with Khoros regarding community slowdowns.

The community is taking longer to open pages than we would like, with users reporting that its exceptionally noticeable when opening an individual board from the main index page - with customers initially saying it's taking at least 8 seconds, but usually closer to 12, then between 14 and 20 seconds and now upwards of 20 seconds

As always I'll update when I have more information.

Re: Community slowdowns

jab1 — Mon, 15 Jul 2019 09:00:07 GMT

Thanks @JonoH

Re: Community slowdowns

JonoH — Mon, 15 Jul 2019 12:10:08 GMT

Apologies in advance but I've received the following response from our suppliers

I understand that some users are facing some slowness in loading the pages. I tried it from my end and the pages are loading normal. Also the memory utilization is also under threshold.

Could you please share me a few sample usernames who are facing the slowness along with the screen recording of the issue reproduced so that I can check further?

If anyone is able to replicate this and provide a screen recording I'd be grateful, I'm going to try to do this myself as well but as always the more the better.

Re: Community slowdowns

jab1 — Mon, 15 Jul 2019 15:41:38 GMT

@JonoH I'm going to try and send you a copy of a 'psr' zip file by PM - let me know if it is any good, please. FYI, this was a little quicker than usual, but still slow, compared to other sites.

It didn't.

How can I send it?

Re: Community slowdowns

JonoH — Mon, 15 Jul 2019 15:43:48 GMT

I've Pm'd you my email address thanks for the support

Re: Community slowdowns

Marksfish — Mon, 15 Jul 2019 15:56:54 GMT

I noticed it, similar to the issue a few months back, but not yet as bad. Stalls on the connecting to community plus.net

Re: Community slowdowns

Townman — Mon, 15 Jul 2019 21:04:33 GMT

I suggest that we report OS and browser and version.

We’ve seen before the product owner not testing on all browser platforms and different browsers behaving differently.

Re: Community slowdowns

jab1 — Tue, 16 Jul 2019 05:46:24 GMT

The 'problem support request' (screen recording) I sent to @JonoH contained all that data - and quite a bit more.

Re: Community slowdowns

Marksfish — Tue, 16 Jul 2019 08:25:07 GMT

Chrome Version 75.0.3770.100 (Official Build) (64-bit)