topic Community Update 04/07/2019 Version 19.3 to 19.5 in Community Site Feedback

Community Update 04/07/2019 Version 19.3 to 19.5

JonoH — Wed, 03 Jul 2019 12:52:09 GMT

Tonight the 3rd July 2019 our suppliers will be upgrading the community from version 19.3 to the latest software version 19.5

If you're experiencing new issues following this work, please post here.

Re: Community Update

jab1 — Wed, 03 Jul 2019 12:14:05 GMT

Hope you've put your overtime claim in, @JonoH

Re: Community Update

Anonymous — Wed, 03 Jul 2019 12:48:26 GMT

Can I suggest you add a date and version to the topic title @JonoH so the same approach can be recycled for future updates keeping them all in their respective places.

Re: Community Update

Anonymous — Thu, 04 Jul 2019 07:20:55 GMT

@JonoH Was this work done last night? I'm only asking as I see no significant changes (are we meant to?) and notice that the copyright at the bottom of the screen remains at 2018, I would have thought with a versioned roll-out like this that would have changed.

Re: Community Update

JonoH — Thu, 04 Jul 2019 09:11:18 GMT

@Anonymous wrote:

@JonoH Was this work done last night?

I'm not told it hasn't rolled, but I've not had confirmation either.

I'm only asking as I see no significant changes (are we meant to?)

If all goes well, you shouldn't notice.

and notice that the copyright at the bottom of the screen remains at 2018, I would have thought with a versioned roll-out like this that would have changed.

That's on us to change, its not part of the software version

Re: Community Update

Anonymous — Thu, 04 Jul 2019 15:39:56 GMT

Jut out of curiosity @JonoH have the suppliers confirmed the roll-out yet? If it's normal that you get notified and you've not had any then the implication is that there's nothing to notify you about i.e. it wasn't done!

Re: Community Update

JonoH — Fri, 05 Jul 2019 07:37:22 GMT

No, they have not.

Under normal circumstances, I'd know the rollout was happening a week or two before and could test it in our staging environment. They would then deploy the update and confirm it via email.

It's no secret we've had a few issues around here lately so I've asked our suppliers to step out of the process and roll the update early. (I've still tested it). I now have to wait for the team dealing with my complaint to confirm the rollout has been completed.

Re: Community Update

Anonymous — Fri, 05 Jul 2019 08:21:37 GMT

Thanks for the reply @JonoH it is appreciated; as always.

Re: Community Update

jab1 — Mon, 08 Jul 2019 16:12:37 GMT

@JonoH Has this update occurred yet? I ask because (1) The forum is once again taking quite a while load certain elements, having previously being fairly well-behaved and (2) at some point clicking links to posters images was changed from 'open using windows picture viewer' to 'save'.

The change of action was not down to anything I did, before you ask.

Re: Community Update

Townman — Mon, 08 Jul 2019 16:30:06 GMT

@JonoH

Is the odd layout here - https://community.plus.net/t5/My-Account-Billing/Service-Restrictions-After-Failed-Payment/m-p/1653600#M42373 - a consequence of this update?

At the time of posting this, there is a large area of space after the opening paragraph. The test results scroll vertically for no apparent reason. The post width is wider than the display portal, even on a massive screen!

I also note that the post options drop down disappears at the point that the cursor reaches the area of the space described above, such that it is not possible to select the drop down options at the bottom of the list (report to mods and SU escalation).

Win10 using edge and Chrome.

Re: Community Update

JonoH — Tue, 09 Jul 2019 07:38:24 GMT

@jab1 wrote:

@JonoH Has this update occurred yet?

Yes, it went live as scheduled and was confirmed to me Monday morning.

I ask because (1) The forum is once again taking quite a while load certain elements, having previously being fairly well-behaved

Thanks for the feedback, I'll keep an eye on reports of this. I don't think that a software issue will fix all the issues we're encountering, but I'm hopeful it will improve things at least a little.

and (2) at some point clicking links to posters images was changed from 'open using windows picture viewer' to 'save'.

There's a bug reported already for this it's been raised for a while but it's not yet resolved.

@Townman wrote:

Is the odd layout here - https://community.plus.net/t5/My-Account-Billing/Service-Restrictions-After-Failed-Payment/m-p/16536... - a consequence of this update?

I don't think so, it's the first example I've heard of. I can't replicate it internally.

Re: Community Update

Townman — Tue, 09 Jul 2019 07:43:40 GMT

Cannot replicate the odd layout or cannot replicate the odd drop down list mouse over behaviour?

Re: Community Update

jab1 — Tue, 09 Jul 2019 08:05:49 GMT

@JonoH Thanks for the update.

FYI, the 'slow loading' is sporadic, but still noticeable - I had a few instances yesterday of the whole forum 'locking up', where the only resolution was to reload.

The 'open with' issue seems to be rectified, for a while anyway, by reselecting the correct option.

Re: Community Update

JonoH — Tue, 09 Jul 2019 08:43:03 GMT

@Townman Either, but I also cannot download your browser.

@jab1 I'm happy to update when we have information, the main struggle we've had is getting our suppliers to be able to replicate the issues.

Re: Community Update

Townman — Tue, 09 Jul 2019 10:57:50 GMT

@JonoH

The mods cleaned up that post - are there historic copies available to you?

Re: Community Update

JonoH — Tue, 09 Jul 2019 11:16:41 GMT

Yes, but it removes all formatting. All I can see is the words it doesn't even stay within the text box.

Re: Community Update

jab1 — Wed, 10 Jul 2019 09:11:50 GMT

@JonoH The loading slowdown now appears to only be noticeable when opening an individual board from the main index page - at least 8 seconds, but usually closer to 12.

Re: Community Update

jab1 — Thu, 11 Jul 2019 06:52:46 GMT

Very sorry to bump, but this problem is getting slowly worse - I've had a couple of ~20 second waits this morning and the average has crept up to 14/15.

It isn't my system - other forums/pages/links open instantaneously.

Re: Community Update

Townman — Thu, 11 Jul 2019 07:42:58 GMT

Indeed from time to time page refresh is very protracted.

Re: Community Update

MauriceC — Thu, 11 Jul 2019 08:02:20 GMT

I've not noticed it - yet!