topic Re: The forum bugs are biting again? in Community Site Feedback

The forum bugs are biting again?

MauriceC — Wed, 22 May 2019 16:51:36 GMT

I've got a couple notifications outstanding but clicking on the link at the top of the page goes to 'my profile'. We've seen this several times previously? Not spotted any other anomolis. (Yet )

Re: The forum bugs are biting again?

jab1 — Wed, 22 May 2019 16:56:31 GMT

Strange one @MauriceC , clicking that link for me behaves correctly (a minute ago)

Re: The forum bugs are biting again?

DS — Wed, 22 May 2019 17:22:50 GMT

Nope, as per John's post, it is currently working as it should. That's using FF 67.0.

I did get this between 01:00 and 02:30 this am, but no one else mentioned it so thought I'd wait and see:

(it was only like this when logged out of the forums, when I logged in it changed to the normal online status)

However, the forum pages have been rather slow to load fully for the last ¾ of an hour. They were fine earlier.

(this reply window was slow to fully load too).

Re: The forum bugs are biting again?

MauriceC — Wed, 22 May 2019 18:13:05 GMT

Odd? It went away after about 15 minutes and now seems OK.

Re: The forum bugs are biting again?

jab1 — Tue, 28 May 2019 06:07:01 GMT

It is partially back (again).

Clicking my AV goes to my profile, not the options, and there is no option to mark a board as read. (as at 0650).

Also, as of this edit, 'collapsed' sections are not collapsed.

Re: The forum bugs are biting again?

jab1 — Tue, 28 May 2019 06:19:30 GMT

Added info (1) No option to log out of forums available, and (2) the situation exists on FF67.0 on the desktop and Safari & Dolphin on the iPad.

Re: The forum bugs are biting again?

MauriceC — Tue, 28 May 2019 07:22:48 GMT

Working fine for me @08:18

Win 7 FF67.0

Beginning to look as if a rogue server in the farm has some of it's files not up to date, hence the randomness?

Re: The forum bugs are biting again?

jab1 — Tue, 28 May 2019 07:40:38 GMT

@MauriceC Guess that's the only sensible thought, but still weird that the iPad picks the same error up?

Re: The forum bugs are biting again?

Anonymous — Tue, 28 May 2019 08:38:25 GMT

I'm of the opinion that this is caused by stale and bad session management on the servers myself. If you wait long enough it 'heals' itself as does a restart of the servers.

Re: The forum bugs are biting again?

billnotben — Tue, 28 May 2019 08:40:10 GMT

Just went to profile but as soon as I finished reading this it was back to normal.

Re: The forum bugs are biting again?

jab1 — Tue, 28 May 2019 08:43:17 GMT

@Anonymous Again, a distinct possibility, but I've been waiting since ~0630 this morning, cleared cache and cookies and rebooted laptop - to no avail.

Re: The forum bugs are biting again?

Anonymous — Tue, 28 May 2019 08:47:44 GMT

I don't think this is client side @jab1 which is why your attempts haven't 'fixed' it. Assuming my understanding is correct the servers will maintain session state to allow for load balancing, user tracking etc and I'm sure it is this part of the system that is broken.

Re: The forum bugs are biting again?

billnotben — Tue, 28 May 2019 08:54:45 GMT

Went to unread topics and back stuck again.

Never get any of these problems on the ebay forum.

I'm guessing they are on a better/higher sort of maintenance plan?

Just checked it works ok on the forum apart from the unread topics page.

Re: The forum bugs are biting again?

jab1 — Tue, 28 May 2019 08:54:40 GMT

Thanks, @Anonymous that makes sense.BUT I am still a little confused as to why all three of the devices I have tried - and the three browsers all have the same problem?

Re: The forum bugs are biting again?

Anonymous — Tue, 28 May 2019 09:15:23 GMT

Because the common denominator here @jab1 are the servers, and if their session management is trashed as I suspect this why the issue is replicated across all of your devices.

If it were client based then surely one of these devices would work as intended, but as this isn't the case then the finger has to get pointed downstream.

Re: The forum bugs are biting again?

DS — Tue, 28 May 2019 10:49:52 GMT

@jab1 wrote: snipped

It is partially back (again).

Clicking my AV goes to my profile, not the options

Ditto.

It is odd that for the most part, it seems to be the case that John and I suffer with these forums around the same time.

So both of us must be connecting through the same server.

(fwiw - my browser addon is stating that the forum IP is 13.35.198.11)

edit. Hmm, after posting this reply I had the usual popup survey, having clicked it away, the profile is now working as expected. Could it have been that?

Re: The forum bugs are biting again?

jab1 — Tue, 28 May 2019 10:57:00 GMT

@DS Same final address for me, too.

Edit, dunno, @DS , I've not had one of those infuriating pop-ups for a while - and they get dismissed when I do.

Re: The forum bugs are biting again?

DS — Tue, 28 May 2019 11:01:15 GMT

That would make sense then, as we both witnessed the same issue.

However, not sure if you caught my edit? As since declining the popup survey normality has been restored for me.

(but I will keep an eye on this and let you know if it stops working)

Re: The forum bugs are biting again?

jab1 — Tue, 28 May 2019 11:04:35 GMT

Yes, caught your edit, but as I said, I've not had any recently. FWIW, I never log out of Community, anyway.

Re: The forum bugs are biting again?

DS — Tue, 28 May 2019 11:13:31 GMT

I get the popup every day*, but I do log out, delete all of my history etc and I tend to run CCleaner too

(*or every time I clear cookies, cache etc, it pops up after a few mins).

As you don't log out, thus don't see the popup, I wonder if it's trying to show itself to you and thus that was why the profile page was locked out this am

(and note to self, I also need to check for edits too, as I missed one of yours!)