topic Re: Plusnet Cookie Policy Accessibility in Community Site Feedback

Plusnet Cookie Policy Accessibility

Anonymous — Sat, 03 Nov 2018 14:07:58 GMT

I have mentioned this before and nothing has been done about it, so I thought I’d raise it again. When you arrive on the community or main plus.net site without pre-existing cookies, you are presented with this:

You’ll note that cookies is a hyperlink (that goes to /help/legal/cookie-policy/) but clicking on it presents you with this:

I can’t comprehend the logic, or in this case, lack of it, behind this, surely in order to view the Cookie Policy you must be able to read it without being forced to accept cookies just in case you do not agree to it.

Re: Plusnet Cookie Policy Accessibility

happybunny — Sun, 04 Nov 2018 17:11:30 GMT

The other issue which has also been raised is the way the banner presents on mobile devices and the failure to store the user preference.

Given the mess that Plusnet are in right now (their own making it seems) their priorities might be focused elsewhere. Having said that, broken or unreliable customer facing websites do give users an indication of the state of their selected ISP..

Re: Plusnet Cookie Policy Accessibility

Anonymous — Wed, 07 Nov 2018 14:08:40 GMT

Is anyone from Plusnet going to respond to this, ignoring it's not going to make it go away.

Re: Plusnet Cookie Policy Accessibility

jaread83 — Thu, 08 Nov 2018 09:35:38 GMT

Hi @Anonymous, sorry for not getting back to you sooner about this - haven't been ignoring it, just not been on for a while due to other projects.
So I have discussed this with my team and we think that the best solution is to suppress the cookie banner specifically on the cookie policy page (there is a link at the top of the cookie policy to initiate the banner if needed). This is how the BT website handles it.
I have raised a new work task internally and pushed it in front of our digital planning manager so that it can be scheduled in to our normal work. Rest assured, this will get done but it needs to be scheduled in.

Re: Plusnet Cookie Policy Accessibility

Anonymous — Thu, 08 Nov 2018 11:53:28 GMT

Thanks @jaread83, I appreciate you have other work to do, and what you're proposing should have the desired effect.

Re: Plusnet Cookie Policy Accessibility

jaread83 — Thu, 08 Nov 2018 13:57:08 GMT

Thanks @Anonymous. I will update here when it has been fixed and scheduled in for release. Sorry for any inconvenience this has caused.

Re: Plusnet Cookie Policy Accessibility

Anonymous — Thu, 08 Nov 2018 14:02:45 GMT

Hi @jaread83, look forward to the update and for what it is worth this hasn’t caused me any inconvenience it is nothing more than a matter of common sense, but I do appreciate your time and effort.

Re: Plusnet Cookie Policy Accessibility

jaread83 — Thu, 08 Nov 2018 14:35:30 GMT

I know why it has happened this way - the old design was positioned at the top of the page and wouldn't interfere with a users experience. But unfortunately, if you don't interact with the banner, it blocked some functionality like the online chat due to the way that the cookie deployment is now handled. So we had to make it so that users had to interact with the banner and this was missed on the user journey unfortunately. We will get this sorted

Re: Plusnet Cookie Policy Accessibility

Anonymous — Sat, 19 Jan 2019 10:36:19 GMT

It is now over two months since I raised this but on checking this morning the changes mentioned have not been applied. Is there anything in the schedule for this yet?

Re: Plusnet Cookie Policy Accessibility

JonoH — Mon, 21 Jan 2019 11:58:47 GMT

Hiya, the work is due to be sized this week. I'll let you know when they schedule it.

Re: Plusnet Cookie Policy Accessibility

Anonymous — Sat, 30 Mar 2019 09:12:53 GMT

@JonoH - Any progress on this? Nearly 6 months in and nothing appears to have been done about it when we all know the site has been updated.

Re: Plusnet Cookie Policy Accessibility

JonoH — Sat, 30 Mar 2019 12:07:11 GMT

Sorry @Anonymous I've no idea whats happened it slipped off my radar, I'm on holiday next week I'll try to remember to chase it when I return. (I'd do it now but I'm not in the office)

Re: Plusnet Cookie Policy Accessibility

Anonymous — Sat, 30 Mar 2019 12:29:09 GMT

Thanks @JonoH appreciated, and on your return see if Plusnet will get you a bigger monitor, sounds like you need one.

Re: Plusnet Cookie Policy Accessibility

Townman — Sat, 30 Mar 2019 13:10:09 GMT

@JonoH just needs more tech resources to address the things accepted as needing TLC.

Re: Plusnet Cookie Policy Accessibility

JonoH — Thu, 04 Apr 2019 14:45:49 GMT

I've been unable to locate Jacks original job, I've raised another. Thanks for flagging it.

Re: Plusnet Cookie Policy Accessibility

Anonymous — Sat, 06 Apr 2019 07:45:40 GMT

Good Morning @JonoH, just wondering if there was any progress made on this and how far up the list the new job ticket is?

Re: Plusnet Cookie Policy Accessibility

JonoH — Mon, 08 Apr 2019 08:10:39 GMT

Good morning @Anonymous it was raised by me at 15:42 on the 4th April and has yet to be investigated and assigned priority. When I know more i'll happily share.

Re: Plusnet Cookie Policy Accessibility

JonoH — Tue, 09 Apr 2019 09:38:04 GMT

The ticket to do the work is now being assessed

Re: Plusnet Cookie Policy Accessibility

JonoH — Tue, 23 Apr 2019 14:24:26 GMT

This has been sized and we're trying to squeeze it into an upcomming release.

Re: Plusnet Cookie Policy Accessibility

Anonymous — Tue, 23 Apr 2019 14:30:04 GMT

Good news @JonoH, and thanks for your persistence on this matter.