topic Re: Painful browsing the forum, like wading through treacle in Community Site Feedback

Painful browsing the forum, like wading through treacle

Marksfish — Tue, 08 Jan 2019 18:50:05 GMT

Is it just me, or are others having issues with the forum? Pages are taking forever to load and sometimes, the links need to be clicked again just to "kick" the page back into life. 10- 30 seconds for the page to begin to respond is not uncommon with "waiting for community.plus.net" in the bottom corner.

Re: Painful browsing the forum, like wading through treacle

Strat — Tue, 08 Jan 2019 19:05:18 GMT

It's not just you @Marksfish and Plusnet are aware.

Re: Painful browsing the forum, like wading through treacle

Marksfish — Tue, 08 Jan 2019 20:32:25 GMT

That's good to know. It has been slow since I rejoined, but this last week has been terrible. Hoping it gets better soon.

Re: Painful browsing the forum, like wading through treacle

billnotben — Tue, 08 Jan 2019 23:10:06 GMT

The ebay forum used to be just a little bit faster but lately ebay is like lightning compared to plusnet.

Often there's time to put the kettle on while waiting.

What can you say about plusnet.....................

They have lots of ads and.........................

"Plusnet are aware"

Yeh it's on their service status page NOT

Re: Painful browsing the forum, like wading through treacle

198kHz — Tue, 08 Jan 2019 23:18:49 GMT

Sometimes OK for me, sometimes not, but there have been some severe slow downs in the last week or so.

Re: Painful browsing the forum, like wading through treacle

JayG — Wed, 09 Jan 2019 09:24:19 GMT

Exactly as @198kHz - aggravatingly slow most of yesterday, not too bad so far today...

Re: Painful browsing the forum, like wading through treacle

dvorak — Wed, 09 Jan 2019 09:38:45 GMT

performance today is much quicker than yesterday for me.

Re: Painful browsing the forum, like wading through treacle

Townman — Wed, 09 Jan 2019 09:54:42 GMT

@Strat - “Plusnet are aware”? Elsewhere it’s reported that they cannot reproduce it.

All,

If you encounter poor performance can you please report the same here. Please identify...

Date / time
Browser / OS
Board
Functionality being used
Nature of issue

More information might help better profile the issues.

Re: Painful browsing the forum, like wading through treacle

JonoH — Wed, 09 Jan 2019 10:08:10 GMT

We've been trying to replicate this internally without success so thank you all for letting us know that you're finding the pages slow to load.

@billnotben wrote:

"Plusnet are aware"

Yeh it's on their service status page NOT

We're unlikely to put a service status up about slowdowns on our community forums that we're unable to replicate internally, but I do understand your frustration and we will now be raising this with Lithium to investigate.

Re: Painful browsing the forum, like wading through treacle

MauriceC — Wed, 09 Jan 2019 15:12:32 GMT

It has been an ongoing intermittent problem for some time, see this thread.

For me it has been mostly OK recently but later on Monday and most of yesterday performance was pretty dire! Today, it's quite sprightly

I mostly use Windows 7 Pro and FF 64.0 (64 bit) but have also seen the slowdowns when using Chrome.

Re: Painful browsing the forum, like wading through treacle

billnotben — Wed, 09 Jan 2019 17:26:20 GMT

@JonoH wrote:

We're unlikely to put a service status up about slowdowns on our community forums that we're unable to replicate internally, but I do understand your frustration and we will now be raising this with Lithium to investigate.

Not trying to be funny though it's very hard to avoid but haven't you missed out "anything".

"We're unlikely to put a service status up about..................."

Re: Painful browsing the forum, like wading through treacle

southerner — Mon, 21 Jan 2019 11:22:00 GMT

I miss the fast and easy to read pre-Lithium setup 😉

Re: Painful browsing the forum, like wading through treacle

MauriceC — Mon, 21 Jan 2019 16:55:25 GMT

The problem is incredibly random! This morning it was super fast; mid afternoon 20 - 30 secs to load a new page; currently random between 5 - 30 secs?

Re: Painful browsing the forum, like wading through treacle

ejs — Mon, 21 Jan 2019 18:18:17 GMT

About a week ago I started blocking plusnet.tt.omtrdc.net. Not because apparently it's a tracker and I was concerned about my non-existent privacy, but because it seemed a fairly slow component and I was seeing it in the status area connecting or waiting for it quite often. Perhaps the forums are slightly faster without it, but not by a lot. Some people may have some form of tracking protection blocking it already.

Re: Painful browsing the forum, like wading through treacle

MauriceC — Wed, 23 Jan 2019 09:15:02 GMT

It's treacle again this morning!

Date / time: 23/01/2019 : 09:10
Browser / OS: Win7 Pro FF 64.0.2 (64 bit)
Board: SU Escalations
Functionality being used. Reply then Report to Moderator
Nature of issue: 20 - 25 secs to complete a post

Re: Painful browsing the forum, like wading through treacle

JonoH — Wed, 23 Jan 2019 09:35:22 GMT

We raised it again with Lithium and they're viewing this thread and running some tests their end, they've already restarted the forum but it appears not to help.

Thanks for the feedback.

Re: Painful browsing the forum, like wading through treacle

jab1 — Wed, 23 Jan 2019 09:59:31 GMT

@JonoH Thanks for the update. As reported, most of the site is horribly slow, although the very odd time, it behaves as it should.

Re: Painful browsing the forum, like wading through treacle

mac51 — Thu, 24 Jan 2019 10:53:21 GMT

Can I echo the other reports? The site feels extremely slow most of the time (typically 6 seconds or longer to load a page) and occasionally has a burst in speed which lasts for a couple of minutes, It's pretty tedious browsing.

Most of the time

Firefox 64.0.2 / Windows 10

All boards

General browsing

Slow loading of pages

Re: Painful browsing the forum, like wading through treacle

jab1 — Fri, 25 Jan 2019 13:48:43 GMT

@JonoH wrote:

We raised it again with Lithium and they're viewing this thread and running some tests their end, they've already restarted the forum but it appears not to help.

Thanks for the feedback.

Any response from Lithium, @JonoH? The site was a little quicker about eight hours or so after you posted the above, but it has got considerably worse over the past 36 hours or so - up to 40 second to load a page after you hit enter!

Re: Painful browsing the forum, like wading through treacle

Townman — Sun, 27 Jan 2019 08:40:27 GMT

What are Lithium doing when they “look at it”?

A need to restart the service clearly points to bugs - what is being done to fix them?

What is being done to address the reports of poor cache management? The static payload of this site is sizeable. Not everything which ought to be cached is being cached leading to content (for example graphics) being reloaded on every page refresh.

Also where such content is being correctly cached, users who expressly clear their cache (for no particularly good reason) will see a degraded experience.