topic Re: Names of forums in Community Site Feedback

Names of forums

IngeJones — Sat, 17 Nov 2018 15:29:15 GMT

I have just been embarrassed by being told I should have posted in Fibre Broadband rather than Broadband, which was perfectly true. But to me Broadband is the generic term that includes fibre and adsl, so having spotted that I didn't look down the list further. Kind of like having a forum called "Fruit" with one called "Apples" further down the list, and mistakenly posting about apples in the fruit forum. Consider changing name of "Broadband" forum to "ADSL" or "Non-fibre Broadband" ?

Re: Names of forums

jab1 — Sat, 17 Nov 2018 15:37:05 GMT

Good suggestion, @IngeJones - you are certainly not the first FTTC customer to have fallen for that - although (and I'm not being funny here), it does help to read all the board headers.

Re: Names of forums

IngeJones — Sat, 17 Nov 2018 15:38:58 GMT

Yes I could have been more thorough myself, that's partly why I was embarrassed, I am usually good about that sort of thing. But it would be nice if it was even easier to avoid the mistake, no one enjoys finding they made a faux pas accidentally.

Re: Names of forums

gleneagles — Sat, 17 Nov 2018 15:40:22 GMT

No need to be embarrassed about that.....look at the number of posts in chat that get moved to a more appropriate topic.

After all it keeps the moderators busy !

Re: Names of forums

jab1 — Sat, 17 Nov 2018 15:43:08 GMT

@gleneagles It actually suggests to me that a lot of people are too lazy to be bothered to post in the correct board in the first place

Re: Names of forums

jab1 — Sat, 17 Nov 2018 15:45:39 GMT

Another suggestion for @jaread83 ?

Re: Names of forums

gleneagles — Sat, 17 Nov 2018 15:55:57 GMT

@jab1

I agree with you but there are times when there might be a degree of confusion about there to put a post.

For example say you wished to have a discussion about fibre and included in your post some problem you had, and posted that in chat, and it was then moved to the fibre section but you intention was to have a general discussion rather than focus on say a past problem and as chat has ( or used to have) a higher number of customers responding to posts in chat you would be more likely to get a greater response to your post ?

Could that also be the reason why some people put inappropriate topics in chat knowing that more people will see them ?

However as said in my first sentence I agree with you that some people are lazy

Re: Names of forums

Strat — Sat, 17 Nov 2018 16:05:36 GMT

Don't feel too bad @IngeJones. It keeps us off the streets

Re: Names of forums

jaread83 — Mon, 19 Nov 2018 09:10:35 GMT

There has been some discussion about merging both the ADSL and Fibre boards together but it was decided to keep them seperated. It has been said that most community members who like to help with advising others about issues have said that it helps cut out the 'what kind of connection' question that will generally always be asked at the start of those threads.

Re: Names of forums

jab1 — Mon, 19 Nov 2018 09:33:23 GMT

@jaread83 I was aware of the (IMO silly) suggestion to merge the boards, but what @IngeJones and I are suggesting is that the 'Broadband' board is renamed 'ADSL Broadband' to try and help those posters who think it covers both technologies to realise that it should only be used for ADSL.

Re: Names of forums

IngeJones — Mon, 19 Nov 2018 10:40:33 GMT

@jaread83 Thanks for the reply, but I think you have misread my post. I totally agree with you they should not be merged. I was suggesting a simple renaming of the one that is called "Broadband" to make it much plainer that it is not to include Fibre Broadband posts. I think if you read my post again it will become clearer. I know as admin you have to read so many posts it must be necessary to try and scan each one as quickly as possible

Re: Names of forums

jaread83 — Mon, 19 Nov 2018 10:59:59 GMT

Apologies @IngeJones, I see what you mean now. and @jab1 is correct too, we did talk about merging both at one point too. I agree that the title could be tweeked a little to be clearer but it would need to go through our Community manager @JonoH.

Re: Names of forums

jab1 — Mon, 19 Nov 2018 15:15:38 GMT

OK, @jaread83 any chance you could have a word with him, please.

Re: Names of forums

JonoH — Tue, 20 Nov 2018 09:26:52 GMT

Hi Sorry I've been away for a couple of days.

It's no secret that I'm less than convinced about the current naming convention. I'm not sure for example if customers even know what access technology they're on and I'm as Fibre is now much more popular than it was when the boards were named our staff are now all trained to support either access technology.

We've only maintained both boards instead of merging them as people seem to prefer it that way and the mods are happy to move the rogue posts from one to the other.

I'm happy to consider renaming the board but I'm not sure many customers will know what ADSL is.

Re: Names of forums

IngeJones — Tue, 20 Nov 2018 09:41:02 GMT

@JonoH So name it "Non-Fibre Broadband". Anyone who knows what Fibre Broadband is will definitely know what Non-Fibre Broadband is. Like my example forums Fruit and Apples. If they see the Fruit forum first they probably won't go on reading the forum list to find Apples, since they will assume all Fruit posts go in Fruit. But if the Fruit forum is renamed to Non-apple Fruits then they will know to go on looking for the right place for apples. If you really can't bring yourself to rename the forum then change the order of them so that one sees Fibre Broadband first, then you'll know to go on looking for the other one if you don't have fibre. The problem with simply relying on moving posts in the wrong section is what happened to me when someone moved my post - I had written a long diagnostic reply to someone trying to help me, and the whole thing got lost on submission as the thread wasn't there any longer. I mean... surely it's quicker to rename a forum once than move threads many times?

Re: Names of forums

jab1 — Tue, 20 Nov 2018 10:00:58 GMT

@JonoH Whilst I agree that some people my not know what tech they are on (or which planet, reading some of the posts ), I still think having the two boards is desirable. I try to help where I can, but as an ADSL user, with no experience of Fibre, and therefore not feeling confident to advise, it is a waste of my time to read a post and discover when I get to the end, it is a Fibre question.

Edit: @IngeJones got there before me, but I totally endorse what they say.

Re: Names of forums

jaread83 — Tue, 20 Nov 2018 10:00:26 GMT

@JonoH - we could try putting a poll up, let the community voice their preferences on renaming a board?

Re: Names of forums

IngeJones — Tue, 04 Dec 2018 11:02:13 GMT

This been kicked into the long grass?

Re: Names of forums

Anonymous — Tue, 04 Dec 2018 11:45:28 GMT

There is quite a lot of stuff lying in the metaphoric grass verges around Plusnet Towers but when someone will come to do the scything and a tidy up is another matter. I doubt its been binned @IngeJones, more a case of priority.

Re: Names of forums

JonoH — Mon, 10 Dec 2018 09:56:51 GMT

@jaread83 lets pick this up when you have a second, get the poll added.