topic Re: Error when posting a reply in Community Site Feedback

Error when posting a reply

MauriceC — Tue, 27 Feb 2018 11:58:15 GMT

Got this error when posting a reply about 09:46 this morning. Win7 FF 58.0.2

Posting a reply with ( possibly? ) an error in the link I added.

Re: Error when posting a reply

Townman — Tue, 27 Feb 2018 12:28:30 GMT

Seeing similar to this (authentication errors) a lot - especially when I start typing a reply, get distracted and return to it sometime later. I suspect that the website session expiry time is far too short.

Re: Error when posting a reply

dvorak — Tue, 27 Feb 2018 12:37:09 GMT

could also occur if we're moving posts around, I think.

Re: Error when posting a reply

MauriceC — Tue, 27 Feb 2018 14:12:05 GMT

@dvorak Unlikely, it was a new 'escalated' Topic I was adding details to.

@Townman It was a new Topic and even with editing would be less than 5 minutes

Re: Error when posting a reply

jaread83 — Tue, 27 Feb 2018 14:42:42 GMT

Not sure what could have happened here. You don't have any restrictions applied to your usergroup within that area and should be able to post quite freely. I will send a support ticket off to Lithium to find out some answers.

Re: Error when posting a reply

MauriceC — Tue, 27 Feb 2018 14:50:26 GMT

It is odd @jaread83 I've successfully posted other topics since this occurred. Reported as an example, not an annoyance.

Re: Error when posting a reply

jaread83 — Tue, 27 Feb 2018 14:53:58 GMT

No worries. Thanks for providing a timestamp too, that will help Lithium support take a look at what happened on the logs.

Re: Error when posting a reply

jaread83 — Thu, 01 Mar 2018 13:41:46 GMT

Hi @MauriceC, I have a few questions that should aid Lithium support.
What browser were you using when you encountered the error?
How often does this happen to you?
If it happens very often, do you have any browser addons that you could try disabling to see if that is causing an issue?
Cheers

Re: Error when posting a reply

MauriceC — Thu, 01 Mar 2018 13:46:38 GMT

@jaread83 wrote:
Hi @MauriceC, I have a few questions that should aid Lithium support.
What browser were you using when you encountered the error?

As in the OP Win7 and FF 58.0.2 64 bit

How often does this happen to you?

This was the only time I've seen this error

Re: Error when posting a reply

jaread83 — Mon, 16 Apr 2018 08:26:03 GMT

Hi all, Lithium have informed me that a fix has been rolled out for this. I will keep my eye on it.