topic Re: Unable to view images. in Community Site Feedback

Unable to view images.

Anonymous — Wed, 29 Nov 2017 16:10:01 GMT

Whenever I click on a link all I ever get is this:

Am I missing something here?

Re: Unable to view images.

Anonymous — Wed, 29 Nov 2017 16:16:14 GMT

and I can only see the bottom half of pictures -

Re: Unable to view images.

jaread83 — Wed, 29 Nov 2017 16:20:07 GMT

For reasons I am unsure of, Lithium have attachments sent to a cloud server somewhere so this new 'preview' thing works. I cannot view any attachments via the link either because the external cloud host is blocked on our office network. At first I thought that it could be the platform and it affects everyone so I reported it. Lithium asked me to try on a network outside of my office... and it worked. So I closed the case and got asking our IT dept about unblocking it on our internal network.. but that isn't happening (fair enough). So I closed the support case. This was about a week ago.

Did you try clicking the little download button on the side? That's the only way I can get to attachments due to the reasons stated above.

I will go ahead and reopen this support case as I feel that the new attachment functionality isn't fit for purpose.

Re: Unable to view images.

jaread83 — Wed, 29 Nov 2017 16:21:24 GMT

@Anonymous, the functionality in question is about the attachments, not the inline image uploader.

What version browser are you using to show that? Does it affect all inline images in posts?

Re: Unable to view images.

Anonymous — Wed, 29 Nov 2017 16:38:03 GMT

OK then split my question into a separate topic.

Firefox 57.0

I'm not in the image uploader.

To reproduce the above problem -

Have a look at Bluejay5's profile - https://community.plus.net/t5/user/viewprofilepage/user-id/50806

Find on that screen "Bluejay5s images" and left click on the dog picture, and that displays in the viewer.

Then hit the <full screen> arrows symbol in the top right corner of the viewer area.

The result for me is the top half of the image disappears.

Re: Unable to view images.

jaread83 — Wed, 29 Nov 2017 16:46:56 GMT

Thanks @Anonymous, I have replicated the issue on Firefox 58 too! I will raise this with Lithium as well.

@Anonymous, I have reopened the support case regarding the attachments and also posted on the dev community asking how to revert it back to how it was before. If I can not get any answers then what I am going to have to do is create a script to manipulate the attachments link to get rid of the preview link, take the 'download' link and inject the attachment text into it, removing the icon.. can be done with a bit of work and then we'd have it back to what it was before without the preview modal (which I really dislike).

Re: Unable to view images.

jaread83 — Wed, 29 Nov 2017 16:55:49 GMT

I have raised both of these issues with Lithium as seperate cases. I have just received an email of acknowledgement about the image showing only half when viewed in full screen.

Re: Unable to view images.

Browni — Wed, 29 Nov 2017 17:30:00 GMT

@Anonymous wrote:

The result for me is the top half of the image disappears.

I can recreate this in Pale Moon x64.

Re: Unable to view images.

Pete11 — Wed, 29 Nov 2017 18:55:33 GMT

I get the full dog image using Chrome.

Re: Unable to view images.

rongtw — Wed, 29 Nov 2017 19:12:04 GMT

FF 58 on full screen view i only see half a dog ?

Re: Unable to view images.

Pete11 — Wed, 29 Nov 2017 21:43:32 GMT

Here's what I get in Chrome..

Re: Unable to view images.

bobpullen — Wed, 29 Nov 2017 22:40:07 GMT

@Pete11 wrote:

I get the full dog image using Chrome.

Half a dog for me using Chrome (62.0.3202.94). Anyone using ad/script blockers? I have uBlock origin installed.

Re: Unable to view images.

rongtw — Thu, 30 Nov 2017 06:40:58 GMT

@bobpullen i had Ublock origin running , just turned it off for PN forum and still only see half a Dog ?

Re: Unable to view images.

jab1 — Thu, 30 Nov 2017 08:07:59 GMT

FF57.0 with uBlock Origin and AdMuncher running, and I see a full dog.

Re: Unable to view images.

jaread83 — Thu, 30 Nov 2017 09:31:28 GMT

@Anonymous, I figured out how to disable the preview mode for attachments via the backend options, attachment links are now to what they were before.

I have received a response from Lithium about the 'half image on fullscreen' bug and this is a known bug and is being investigated to be fixed. There is no ETA on a fix for this but I have been told that I will be notified of any updates for this bug.

Re: Unable to view images.

Anonymous — Thu, 30 Nov 2017 10:45:24 GMT

Hi @jaread83, is this active now? As on returning to the post I cited in my OP when clicking on the link I get a dialog appearing saying "you have chosen to open" and it wants me to save the file locally, this is not what I'd expect. Is this behaviour correct?

Re: Unable to view images.

jaread83 — Thu, 30 Nov 2017 10:53:05 GMT

Hi @Anonymous, yes this is the expected behaviour as I have disabled the 'preview' mode for attachments.

Re: Unable to view images.

Anonymous — Thu, 30 Nov 2017 11:01:32 GMT

Ah! OK. Thanks @jaread83, my penny has dropped.

Re: Unable to view images.

jaread83 — Thu, 30 Nov 2017 11:09:51 GMT

No worries. I didn't like that preview mode anyway and in the software update it was enabled by default and I didn't know I could disable it.