topic Re: Slow loading Community in Community Site Feedback

Slow loading Community

jab1 — Sun, 12 Nov 2017 14:35:26 GMT

Is anyone else noticing that Community is horrendously slow to load? I find just clicking on a sub-forum takes 4 or 5 seconds to register, and the actual loading another 4/5 seconds, while numerous activities occur in the bottom L/H of the window.

It is definitely not my browser (FF56.0.2), as other sites, including those with a heavy 'ad' load, load and are responsive much more rapidly.

Any explanation, @jaread83?

Just checked 3 more Lithium powered forums (BT,TT & Virgin) and they didn't exhibit the same behaviour - all loaded instantly.

Re: Slow loading Community

Anonymous — Sun, 12 Nov 2017 18:10:47 GMT

Don't get me started on this forum being slow !.

@jaread83 has done NOTHING in 19 months to make this any better since I first reported it.

https://community.plus.net/t5/Community-Site-Feedback/Why-is-the-new-forum-so-slow-to-load/td-p/1323511

Re: Slow loading Community

Mav — Sun, 12 Nov 2017 19:11:35 GMT

Not had any problems using my smartphone or tablet today. This is from a Sky connection as I am not at home.

Re: Slow loading Community

rongtw — Sun, 12 Nov 2017 22:20:46 GMT

I varies for me sometimes its snappy some its slow

Re: Slow loading Community

Anonymous — Mon, 13 Nov 2017 12:05:41 GMT

Just now this site went very slow, but I didn't notice the exact time the page started loading slowly, so all I know was that it took many tens of seconds. It was getting so bad that I've just timed it.

First checked that no other devices are using my connection.

Reduced browser tabs down to just the one.

Typed https://community.plus.net/ into browser URL box

Waited for desktop clock to reach zero seconds, and hit <Return>

Then waited NINETY NINE seconds for the page to painfully load each little bit, until it completed.

How the hell can it take 99 seconds to load a single page ?

I've been online all morning, and no other website is even the slightest bit laggy or slow to load.

Yet again it is just Plusnet that has unacceptable web page loading times.

I even restarted my browser, but got similar results when I repeated the test for the third time !

Also once the page has loaded, clicking on anything fails, and requires multiple clicks.

Go to any other website, and there is no problem.

I give up, I'm not going to waste my time while this community is SOOO SLOOOOWWWW !

Sorry for the format of this post, but it is difficult to know whether keys have been pressed or not - ITS THAT SLOW !

Re: Slow loading Community

Mayfly — Mon, 20 Nov 2017 08:07:58 GMT

Definitely slow for me this morning. Took 5 attempts to open just got the message 'trying to connect to Plusnet'.

I entered it into Down for Everyone to check as I thought the site was down.

Re: Slow loading Community

jab1 — Tue, 21 Nov 2017 09:11:54 GMT

Not totally solved this problem yet - which I think is down to the fact that EVERY time you refresh/load, it has to fetch all the data from Lithium - but.

Totally unrelated, I installed uBlock Origin to zap ads on a couple of sites which have swapped to HTTPS, therefore rendering my AdMuncher totally useless, with the unintended result of stopping googletagmanager & omtrdc, and I no longer have to wait three/four seconds when the page has 'apparently' loaded until I can do anything.

I would still like to know why Community appears to take longer to fully load - as I have said previously, other Lithium-based sites don't seem to have this problem.

Re: Slow loading Community

happybunny — Tue, 21 Nov 2017 17:52:22 GMT

The forum site has been quite slow for many months, but recently has become much worse for me using a Plusnet connection.

Re: Slow loading Community

Anonymous — Tue, 21 Nov 2017 18:48:49 GMT

@jab1 wrote:

Any explanation, @jaread83?

Just checked 3 more Lithium powered forums (BT,TT & Virgin) and they didn't exhibit the same behaviour - all loaded instantly.

Why have we had to put up with this dreadful performance for 19 months ?

It is ONLY the Plusnet forum that suffers, so it can't be a generic Lithium problem,

so what does that leave ? - inefficient code and inadequate testing

Moderator's note by Mike (Mav): Insult removed as per Forum rules.

Re: Slow loading Community

jab1 — Tue, 21 Nov 2017 18:56:58 GMT

@Anonymous - see message #9 - not an 'official' solution, but it worked for me.

Re: Slow loading Community

jaread83 — Thu, 23 Nov 2017 14:12:40 GMT

I am not sure whats causing the slow down as each page takes less than 5 seconds to load, even with a clear cache. Have been testing with my home connection too but no difference.

I will raise a support case with Lithium, maybe they can take a look at the server logs.

Re: Slow loading Community

Townman — Thu, 23 Nov 2017 14:22:43 GMT

Hi Jack,

I am finding client side rendering painfully slow. I can see the page clearly build in at least 3 stages, particularly when replying to a topic. Of particular note I this area is the final build and enablement of the GUI. Before now I have clicked into the text box (as I have macros enabled the focus is always in the wrong place) have started typing, only to find that the page initialisation has not completed and the focus is on the macro button.

Final focus is not the point of this post, rather to comment on the slow lumpy rendering ... in the hoe it might 'signpost' an issue.

Re: Slow loading Community

jaread83 — Thu, 23 Nov 2017 14:31:09 GMT

There are a few requests that appear on every page but they shouldn't impact too greatly on performance. They are quite simple requests to get a users post, thanks and fix count, your private message and notification count, checks for the age of the topic (to show a warning) that doesn't execute anything more if within the date... the rest is all standard lithium code.

As well as raising a lithium support case, I will take a bit of time to look into caching on the platform to see if I can get things to speed up a bit.