topic Re: New topic proplem in Community Site Feedback

New topic problem

petlew — Mon, 06 Nov 2017 11:51:28 GMT

What is wrong with the New Topic typing window? I cannot use "return" to start a new paragraph, or, use the space bar, nor is there any formatting available (text colour, underline, italic etc.) So I can only type everything in one sentence. I am using the Rich Text option. Other typing this morning in email and Word is quite normal, so I expect the problem is PN end.

Re: New topic proplem

petlew — Mon, 06 Nov 2017 10:52:16 GMT

Nor is there an edit option to correct the spelling error in the subject.

Re: New topic proplem

198kHz — Mon, 06 Nov 2017 11:00:06 GMT

Seems OK here. Is the text entry box border grey or red?

Re: New topic proplem

petlew — Mon, 06 Nov 2017 11:13:01 GMT

Its red

Re: New topic proplem

jaread83 — Mon, 06 Nov 2017 11:52:18 GMT

Sounds like the javascript required for the rich text editor didn't load for you. Did you try performing a hard refresh on the page to get all the page assets again?

Re: New topic proplem

petlew — Mon, 06 Nov 2017 12:01:55 GMT

As you can see from the edited Subject I seem to have corrected it with a complete computer shut down and start.

Curiously, this reply window still has the uncorrected Subject of "proplem" this in spite the topic is showing correctly.

But, ah well it seems to be Ok now. I'm no wiser why it happened. I'll assume that jaread83 has the answer.

Whilst all this was going on prior to the restart. Pressing the Refresh button resulted in a full screen of the top left Plusnet we'll do you proud logo corner of the window.

Re: New topic proplem

jaread83 — Mon, 06 Nov 2017 12:20:53 GMT

The subject lines for each post are independant from the OP (I have added things into the system to stop the subject being editted on new replies except for admin and mods). So when the mods moved this post, they probably only editted the first post subject line and the rest would still have the same 'proplem'

The issue you were seeing with the logo going massive is due to the CSS not being loaded. The logo is a SVG so it can scale to the largest/smallest sizes without losing any clarity. The CSS styling keeps the logo to a certain size and if it fails... then that is what you will see as the CSS didn't load in for you.

If you ever encounter a problem like the above again, hard refresh your browser (normally CTRL + F5) to force it to get the site assets again from scratch.