topic Re: User name and password in Community Site Feedback

User name and password

cbcadm — Wed, 01 Nov 2017 20:28:53 GMT

Tried to get back on here with my old username and password, but system wouldn't have it.

Assumed I'd got the wrong password, so clicked that link. System was unable to change my password.

In the end I just created a new user, but like the main system; it seems daft to have multiple names for the same person. Think I must be on here under three names at least now.

Re: User name and password

jaread83 — Thu, 02 Nov 2017 10:39:31 GMT

Hi @cbcadm,

Sorry to hear you're having issues getting your old forum account back. When we migrated the forums there were around 200 users (out of about 25,000) that were duplicates imported from the old forum - these duplicates were not the same user though, they were different and its a mixture of the old forums using an email to login and the username being automatically assigned from the system (I think).

If you can send me a Private Message with the account name and your email address that is tied to that account (so I can verify), I can look into recovering it by updating the username to something else so that you can access it again.

Sorry if this has caused any inconvenience.

Cheers,

Jack

Re: User name and password

cbcadm — Thu, 02 Nov 2017 13:59:45 GMT

Thanks, but I think I have used the forum since you upgraded. I assumed my account was suspended when my broadband contract expired as It wouldn't let me change my password, as explained to your college.

I've PM'd you the details, if you eant to look into it.

Re: User name and password

jaread83 — Thu, 02 Nov 2017 14:04:59 GMT

I have replied. According to the last login of your account it is saying it hasn't logged in since we migrated over to this version (5/4/16). I will get this sorted.

Re: User name and password

cbcadm — Thu, 02 Nov 2017 15:57:20 GMT

Thanks.

Re: User name and password

cbcadmin — Thu, 02 Nov 2017 17:28:57 GMT

Working!

Thanks Jaread.

Re: User name and password

cbcadmin — Fri, 03 Nov 2017 05:49:56 GMT

Odd: how do I delete a post?

Edit: Found the answer; you can't!

Love the disgruntled user deleting his posts and causing havock.

Re: User name and password

jaread83 — Fri, 03 Nov 2017 09:39:42 GMT

You're welcome