topic Re: Current mobile version of forums unusable in Community Site Feedback

Current mobile version of forums unusable

RPMozley — Wed, 01 Nov 2017 02:24:56 GMT

When did the changes come in?

Clicking on my login icon used to pull out to show links to things, now it barely makes it past 5% of the screen. Also browse function to move to another section is impossible to control, it won't scroll up or down (only the page underneath) and tapping one section highlights one completely in the wrong area of tap.

I'll try again later, clear cache and all that.

Re: Current mobile version of forums unusable

Townman — Wed, 01 Nov 2017 07:35:33 GMT

What platform and browser are you using?
Just checked the above on iPhone iOS 10.3.3 with Safari (not @jaread83 's favourite) and all looks ok.

Re: Current mobile version of forums unusable

Oldjim — Wed, 01 Nov 2017 09:22:08 GMT

Just logged in for the first time on my android 6 phone and seems ok
Once I got rid of the typewriter

Re: Current mobile version of forums unusable

Mav — Wed, 01 Nov 2017 09:20:30 GMT

I was viewing/moderating using my Samsung A5 earlier this morning with no issues.

Re: Current mobile version of forums unusable

jaread83 — Wed, 01 Nov 2017 09:26:55 GMT

I haven't made any changes to the CSS for the menus so not sure what's happening. What device/browser/OS are you running?

Re: Current mobile version of forums unusable

RPMozley — Wed, 01 Nov 2017 17:17:35 GMT

Mobile Safari on iOS 7.1.x
iPod Touch 5th gen.

Still the same after cache clearance. Something has changed as the icons for forums, blog & browse have changed slightly from a week ago.

Next thing to try is a different browser on this device. To be continued....

Re: Current mobile version of forums unusable

RPMozley — Wed, 01 Nov 2017 17:49:53 GMT

No difference, unfortunately, in other browsers on this device.

If nothing has changed here maybe Plusnet menu widget has and is interacting with other elements in the forum software.

Edit: Attached screeny of what happens if tapped on profile icon.

Re: Current mobile version of forums unusable

Townman — Wed, 01 Nov 2017 17:49:50 GMT

That iOS and therefore that version of Safari is now quite mature. Of recent times, I have noticed that some web pages do not function "correctly" on my old Vista box. I rather suspect that functionality has crept into the "not back wards compatible zone".

Re: Current mobile version of forums unusable

RPMozley — Wed, 01 Nov 2017 17:57:52 GMT

That is true but was working fine about a week ago but @jaread83 said nothing has changed.

Dolphin browser is up to date but that still shows the odd behaviour (with the browse function, not logged in there to test profile pop up).

Re: Current mobile version of forums unusable

jaread83 — Thu, 02 Nov 2017 10:31:20 GMT

This platform only supports the latest versions of browsers. I have just tested this on my iPhone 7 running iOS 11.0.3 and the forum menu displays fine. Unfortunately, I don't think there is anything that can be done except suggest updating your OS/Browser to the latest version.

Re: Current mobile version of forums unusable

RPMozley — Thu, 02 Nov 2017 23:26:37 GMT

The latest as in iOS 11? Well that's impossible to do for this device as iOS 9 is as far as it will go.

What I don't get is why it was working fine only a week ago and now problems with these elements, and you say there were no changes to these of recent. All very bizarre.

Re: Current mobile version of forums unusable

Townman — Fri, 03 Nov 2017 02:07:09 GMT

Did the device quietly do an upgrade? The iDevices are always calling home looking for new code.

Re: Current mobile version of forums unusable

RPMozley — Fri, 03 Nov 2017 03:55:37 GMT

Highly unlikely as I've jailbroken the device and blocked all auto updates.

Just testing now on android Dolphin browser and it seems to have problems too with those elements I outlined above. Specifically I can't tap on any of the links that pop up in the menus, it just goes through to the page behind and clicks that link instead.

@jaread83 are there any resources being called from other domains or is it all local? Just a hunch I may be blocking something either by hosts file or openDNS.

Re: Current mobile version of forums unusable

Townman — Fri, 03 Nov 2017 08:43:05 GMT

In that case may be the easiest approach is to remove all of the blocks to see if it makes a difference ... if it does reapply them one by one until it breaks.

Re: Current mobile version of forums unusable

jaread83 — Fri, 03 Nov 2017 10:14:24 GMT

I have tried this on multiple devices that are all up to date with the latest OS and browser and not finding any issues. There are no external resources referenced that will affect the menu as far as I know.

Re: Current mobile version of forums unusable

Anonymous — Fri, 03 Nov 2017 11:14:57 GMT

@jaread83 wrote:
This platform only supports the latest versions of browsers.
... ... ...
Unfortunately, I don't think there is anything that can be done except suggest updating your OS/Browser to the latest version.

Why don''t you change the record ! that advice is a load of cobblers !

At this moment I'm running -

Ubuntu 17.10 (THE LATEST and fully updated)

Firefox 56.0 64-bit (THE LATEST - without ANY add-ons)

Modem/router Billion BiPac 8900X R3 (Standard device with LATEST FIRMWARE)

ADSL (up to 7.15Mbps with no issues)

A year and a half after this forum became unusable, I still have terrible page loading times (11 to 19 seconds typically), and since the traffic prioritization was removed on the 1st July 2017, I now often see messages saying the forum page loading has timed out. Often forum pages are partially populated, and for example looking at "Who's Online" doesn't load all the images and shows pink text instead. or the notifications pop-up has entire sections missing.

It is ONLY THIS FORUM that gives me any problems like this, no other website has issues like this.

Therefore telling US to upgrade to the latest everything is clearly nonsense !

THERE IS NOTHING ELSE I CAN DO TO MAKE THIS FORUM WORK FOR ME !

There is the additional point that this is supposed to be a support forum, and customers will not ALL have the latest gizmo with latest browser, therefore to expect customers to upgrade just for this one website so that they can receive support from Plusnet is clearly a ludicrous expectation !

Why can't the target range of supported browser functionality be lowered to something perhaps three years old, so that we the customers don't struggle (on older browsers or very slow high latency ADSL connections) with the unnecessarily over complicated rendering and other fancy features that make this forum such a nightmare to use.

@jaread83 YOU need to simplify this forum functionality, and make more of the page loading items non HTTPS to speed up page loading on slow high latency ADSL connections.

Re: Current mobile version of forums unusable

jaread83 — Fri, 03 Nov 2017 11:29:54 GMT

I didn't make the software @Anonymous. No point in attacking me for it.

From Lithiums TKB about supported browsers:

Question

What are the preferred browsers for using Lithium communities?

Answer

Preferred Browsers

For a consistent and reliable experience with Lithium-powered communities, we recommend using the latest releases of the following browsers (with JavaScript enabled, and not inclusive of any backward-compatibility modes):

Chrome

Firefox

Internet Explorer 11

Safari

Microsoft Edge

Mobile browser support when using Responsive

If you are using Lithium Responsive, you must use a current version of one of these mobile browsers:

Safari on iOS

Chrome on Android

Mobile v1 browser support

If you are using Mobile v1, we recommend a current version of one of the following (with JavaScript enabled):

Safari on iOS

Android browser on Android

Opera Mini

BlackBerry Browser

Keeping Tabs on the ever-changing Browser, OS, and Device Market

The Lithium product team monitors market trends and new technologies all the time. While it's sometimes hard to predict when a vendor will release a new OS or browser, we're watching them and participating in early access and beta programs. Our goal is to deliver the best experience on the latest popular releases when they become generally available, but we might need to catch them on our next subsequent Lithium release.

My Browser Didn't Make The List?

We want everyone to enjoy the vibrant Lithium community experience, so our developers strive to accommodate a range of browsers even if that sometimes means delivering a slightly degraded experience when you're using a browser not on this list. The best solution will be to get on the latest release because some older browsers are likely to have issues with newer features in the latest Lithium releases.

About TLS Support

Early in 2017, we will be shifting away from the dated Transport Layer Security (TLS) 1.0 protocol to meet industry standards. TLS 1.0 is not as secure as other available options and is no longer supported by the major browser providers. If your community uses TLS 1.0, review your client-side setup to ensure you’re using the latest version of TLS to avoid any potential complications from the protocol being sunset with this release. With the end of support for TLS 1.0, we no longer support the Internet Explorer 10 browser. If you have any questions, contact Lithium Support.

Re: Current mobile version of forums unusable

RPMozley — Fri, 03 Nov 2017 16:55:54 GMT

Hmm... Android Dolphin problem occurs when using the "jetpack" function. Switch it off and am able to tap the correct links. Why it behaves like this I've no idea at present and why it's similar to my ipod may just be coincidental.

This leaves me no closer to resolving said issues with ipod. A real head scracher.