topic Re: Can't log in to community forum in Community Site Feedback

Can't log in to community forum

Lewy — Tue, 08 Aug 2017 14:07:27 GMT

I've been unable to log in to this forum with my normal details for several weeks. Even though I'm 100% certain my login details are correct, I tried the password reset link, but it doesn't actually send anything to my email address. I've spoken to someone on live chat who opened a ticket for me, but explained they were unable to resolve the matter themselves as the forum is a seperate part of the business and would need to be dealt with by the correct team, who they reffered my query to.

Several weeks later, I haven't heard from anyone and still can't log in, so have made a new user name with my hisband's email address, just so I could post this.

Can anyone help sort this for me please? Haven't posted my normal user name etc yet, as wasn't sure what details would be needed.

Thanks

Re: Can't log in to community forum

jaread83 — Tue, 08 Aug 2017 14:29:31 GMT

Hi @Lewy,

I'd be happy to help with recovering your forum account. Was it an account created a while ago on our old system?

If you can PM me the username along with the email address associated with it so I can confirm that you are the owner of the account, I can take a look and reset the password for you.

Re: Can't log in to community forum

Lewy — Tue, 08 Aug 2017 14:32:42 GMT

Just PM'd you, thanks for the help

Re: Can't log in to community forum

jaread83 — Tue, 08 Aug 2017 14:53:55 GMT

You're welcome. I have replied.

Re: Can't log in to community forum

caryn — Tue, 08 Aug 2017 15:41:35 GMT

Thank again jaread83. Logging in as myself again

Re: Can't log in to community forum

jaread83 — Tue, 08 Aug 2017 15:53:28 GMT

Excellent! Glad to see you got your account back

Let me know if there is anything else I can do for you in regards to the forums.

Cheers,

Jack