topic Re: Ranking system going crazy? in Community Site Feedback

Ranking system going crazy?

NorthPole — Mon, 24 Apr 2017 09:14:30 GMT

I was bombarded yesterday (Sunday) with notifications telling me my rank had changed - see the attached screenshot. I'm sure at the end of it I have actually been demoted and my post count reduced from around 260 previously, IIRC!

Re: Ranking system going crazy?

jaread83 — Mon, 24 Apr 2017 09:27:09 GMT

We have seen this issue with a couple of other users where their kudos points were removed or a fix reassigned which caused their rank to bounce up and down over a few days.

Have you received any further notifications about your rank? Do you know if you had a fix or thanks revoked at any point while this was happening? I can't divulge the formula but a fix equates to 10 thanks in the total points for a rank to be obtained (along with other constants that shouldn't diminish like time registered and total logins). I can't see any posts that have been removed either so I can rule that out.

I will raise another support case with Lithium to look into this. Sending the email now.

Re: Ranking system going crazy?

NorthPole — Mon, 24 Apr 2017 10:05:00 GMT

jaread83, I only received the four notifications shown in the screengrab in short succession yesterday. I'm not aware of any fix/thanks revocations - I certainly had no notifications to that effect.

Re: Ranking system going crazy?

jaread83 — Mon, 24 Apr 2017 10:20:24 GMT

Okay no problem. Thanks for the info. Hopefully I will get some answers from Lithium about what was going on.

Re: Ranking system going crazy?

HarryB — Mon, 24 Apr 2017 11:31:26 GMT

@NorthPole wrote:

I'm sure at the end of it I have actually been demoted

Although probably not the main concern of this post, Aspiring Pro is the rank above Rising Star

Re: Ranking system going crazy?

jaread83 — Mon, 24 Apr 2017 11:36:45 GMT

In the feed it doesn't bounce up and down exactly though. North was notified about the same rank twice in a row in the screenshot which strikes me as a bit odd.

Re: Ranking system going crazy?

gleneagles — Mon, 24 Apr 2017 15:08:39 GMT

I am convinced a few people have been black balled on the rankings.

Re: Ranking system going crazy?

Browni — Mon, 24 Apr 2017 15:15:04 GMT

@jaread83 maybe demotions aren't notifiable?

@gleneagles I'm surprised that got past the naughty words filter

Re: Ranking system going crazy?

jaread83 — Mon, 24 Apr 2017 15:32:09 GMT

I just had a look around the system settings and there isn't a way to turn off notifications for going up or down in ranks. That's a shame.

Re: Ranking system going crazy?

Browni — Mon, 24 Apr 2017 17:52:41 GMT

@jaread83 here's another example of notifications on steroids

Re: Ranking system going crazy?

Mav — Mon, 24 Apr 2017 18:02:05 GMT

It seems every time a post is edited in a thread you are subscribed to you get a notification both for the subscription and if you have an '@' mention in that post

Re: Ranking system going crazy?

Browni — Mon, 24 Apr 2017 18:11:21 GMT

I thought that was fixed?

Re: Ranking system going crazy?

MauriceC — Mon, 24 Apr 2017 20:50:09 GMT

@Browni wrote:
I thought that was fixed?

Ah! But 'fixed' has alternative meanings in Lithium speak?

Re: Ranking system going crazy?

jaread83 — Tue, 25 Apr 2017 08:06:02 GMT

I have a seperate support ticket for the multiple @ mentions in the notification feed. It has gone up to the product developers to look into.

Re: Ranking system going crazy?

Browni — Wed, 26 Apr 2017 11:02:29 GMT

@HarryB wrote:

Although probably not the main concern of this post, Aspiring Pro is the rank above Rising Star

And 'All Star' is apparently the rank above 'Seasoned Pro' - sounds more like a 90's girlie band

I'm currently bouncing between the two

Re: Ranking system going crazy?

jaread83 — Wed, 26 Apr 2017 11:15:04 GMT

@Browni - looking at your stats, you are pretty much bang on the rank for 'all star'. This rank bouncing thing is really strange... there is a large buffer between each one and I suspect the system goes nuts when one of your stats is EXACTLY the amount needed to go to the next one. Minivanman has also PM'd me about it and I have asked Lithium to look at our ranking system as I suspect this to be a bug.

Re: Ranking system going crazy?

Browni — Wed, 26 Apr 2017 11:34:37 GMT

@jaread83 here's a larger screenshot showing both instances today

Re: Ranking system going crazy?

rongtw — Fri, 05 May 2017 16:44:06 GMT

it has just happened to me ? @jaread83

Re: Ranking system going crazy?

rongtw — Mon, 08 May 2017 16:11:36 GMT

weird just happened again ? @jaread83

Re: Ranking system going crazy?

HarryB — Mon, 08 May 2017 16:15:07 GMT

@rongtw The second one just looks like a normal rank up from Champion to Seasoned Champion