topic Re: Duplicate Post Reminders in Community Site Feedback

Duplicate Post Reminders

artmo — Sun, 13 Nov 2016 22:03:48 GMT

I get an email from PN when a thread I have posted in gets another post for me to read. This is useful.

Recently I have been getting duplicate emails. Why is this?

Re: Duplicate Post Reminders

Browni — Sun, 13 Nov 2016 22:29:38 GMT

Posts being edited seem to do that.

This post has been edited

Re: Duplicate Post Reminders

jaread83 — Mon, 14 Nov 2016 09:21:57 GMT

That seems like a new thing that has been introduced with the platform updates. It seems to send an email when a post has been editted when you are subscribed to a thread.

It doesn't look like there are any settings to turn off notifications of editted posts though.. hmm.

It never did this before.. if you feel that this is an annoyance, I can ask Lithium to disable the notifications for editted posts (possibly) or put an idea forward to provide an option in the notification settings to turn it off?

Re: Duplicate Post Reminders

Browni — Mon, 14 Nov 2016 12:07:34 GMT

It's just happened to me with 2 emails for this post.

eta screenshot

Re: Duplicate Post Reminders

artmo — Thu, 17 Nov 2016 10:57:38 GMT

This is getting ridiculous. I am regularly getting 3 emails and on occasion I am getting 4. Can it please be dealt with.

Re: Duplicate Post Reminders

jaread83 — Thu, 17 Nov 2016 14:24:49 GMT

Really sorry that this is happening, I have sent an email to Lithium to chase this up to see what progress has been made.

Re: Duplicate Post Reminders

jaread83 — Tue, 22 Nov 2016 09:10:40 GMT

Just letting you guys know that this issue has been escalated to tier 2 Lithium engineers to investigate further. Just wanted to keep you guys in the loop.

Re: Duplicate Post Reminders

artmo — Tue, 22 Nov 2016 10:40:04 GMT

@jaread83 Thanks for the update. It's still happening but not on every post.

Re: Duplicate Post Reminders

artmo — Thu, 01 Dec 2016 07:33:19 GMT

I'm still having problems with duplicate reminders. On one occasion I had 3 reminders.

When will this be resolved?

Re: Duplicate Post Reminders

jaread83 — Thu, 01 Dec 2016 09:02:49 GMT

Lithium emailed me on Monday to let me know that they are still investigating this with their tier 2 engineers. I will update when I get a more positive outcome of this.

Re: Duplicate Post Reminders

artmo — Tue, 13 Dec 2016 11:20:31 GMT

I am still getting duplicate email reminders.

Re: Duplicate Post Reminders

MauriceC — Tue, 13 Dec 2016 19:55:47 GMT

Patience @artmo Lithium 'investigations' usually take some time.

Re: Duplicate Post Reminders

jaread83 — Thu, 15 Dec 2016 14:18:23 GMT

This is still being investigated by Lithium.

Sorry for the delay in getting this sorted.

Re: Duplicate Post Reminders

Anonymous — Thu, 15 Dec 2016 14:28:06 GMT

Mmm, you would have thought that a simple flag or bitmask to indicate that a mail has been sent would be easy to implement, after all that's really all it needs! But what do I know.

Re: Duplicate Post Reminders

Townman — Wed, 28 Dec 2016 23:19:05 GMT

Surely Lithium know what code they have changed, so it ought not to take this long to identify the cause?

There again, if their change control were a bit iffy....

Re: Duplicate Post Reminders

Browni — Wed, 28 Dec 2016 23:44:27 GMT

Progress may have been made as I have only received a notification for @Townman's latest post and no followup containing his edit.

Re: Duplicate Post Reminders

artmo — Sat, 14 Jan 2017 19:12:40 GMT

It is over two months since I reported this problem and it is still happening. When will it be resolved?

Re: Duplicate Post Reminders

MauriceC — Sat, 14 Jan 2017 21:20:22 GMT

May I refer you to my post #11. Mañana is extremely optimistic for Lithium, I don't recall many (announced) fixes for many of the issues raised in this board.

Re: Duplicate Post Reminders

jaread83 — Mon, 16 Jan 2017 09:56:17 GMT

This has been raised to the core product team in the states and I don't have any updates just yet. I will let you guys know whats going on as soon as I get anything more than 'we are still looking into it'.

Thank you for your patience.

Re: Duplicate Post Reminders

jaread83 — Mon, 30 Jan 2017 09:53:36 GMT

A bug was identified and a fix will be rolled out with the next community software update (Lithium mandated). The software update is expected to land between 30/01 - 07/02. So hopefully after the update we will not longer be seeing email notifications for editted posts.

Thanks for your patience on this matter.