topic Re: Adding pics to a post... Not working properly. in Community Site Feedback

Adding pics to a post... Not working properly.

shutter — Fri, 27 Jan 2017 16:27:23 GMT

I have just made a post in General Chat... called "Heavens Light Our Guide"... and wanted to attach 4 pics ... unfortunately, the system has failed... as I had to Edit the post 4 times to attach each pic separately... due to there being only ONE OPTION to "Browse"..

Not facility for adding further pics...

Re: Adding pics to a post... Not working properly.

jaread83 — Fri, 27 Jan 2017 16:51:25 GMT

That's odd. The settings for the community look fine and there should be an option to add multiple files. But when trying to upload multiple files it no longer gives me the option to do so!

I will need to raise a support ticket with Lithium to look into this. Thanks for letting me know.

Re: Adding pics to a post... Not working properly.

Mav — Fri, 27 Jan 2017 17:17:14 GMT

@shutter

If the pictures are all in the same folder you can use CTRL-Click to select multiples then post. I think there is a limit to the number but can't remember what that is off-hand.

Re: Adding pics to a post... Not working properly.

shutter — Fri, 27 Jan 2017 17:20:39 GMT

@Mav Which might work if the numbers are consequetive.. originally, there was an option to "browse" for a total of 7 ( i think ).. hence my post about it... jaread has responded that Lithium needs to do some work ...

Re: Adding pics to a post... Not working properly.

Mav — Fri, 27 Jan 2017 17:25:02 GMT

Not sure why the numbers (I assume you mean filenames) should be consecutive?

Re: Adding pics to a post... Not working properly.

Browni — Fri, 27 Jan 2017 17:35:36 GMT

Seems fine here. Whenever I add a picture a new button appears allowing me to add more (see 3rd image below)

Re: Adding pics to a post... Not working properly.

Mav — Fri, 27 Jan 2017 17:56:46 GMT

@Browni

I think shutter was referring to the use of the Browse button under the text entry box rather than the use of the Insert Photos button above.

Re: Adding pics to a post... Not working properly.

Browni — Fri, 27 Jan 2017 18:24:46 GMT

Ah... I never use that one!

Re: Adding pics to a post... Not working properly.

shutter — Fri, 27 Jan 2017 19:55:37 GMT

@Mav

@Browni

You are correct Mav... !

Re: Adding pics to a post... Not working properly.

jaread83 — Wed, 01 Feb 2017 16:39:29 GMT

It would seem that the attachment functionality has been updated at some point by Lithiums software upgrade. As mentioned above (but not worded clearly) now you can only select multiple files if they are in the same folder on your system. To add more, you have to submit the post and then edit it again to add others. As someone who deals in user journeys and usability best practices.. this is a very strange and backwards way of doing it. It was fine before!

The ability to delete files before submitting has also been removed for some reason.

I have written an email listing all of the things wrong with this new functionality to the Lithium engineer I have been in contact with about this. I feel that this particular upgrade is a bit more like a downgrade. I agree that it's neater in design but it isn't practical. It has also messed up my 'file attachment limits' module I created and pushed it down the page as it can't find the original container it used to be in.

Thanks for pointing this out @shutter, I am not happy about these changes either.

Re: Adding pics to a post... Not working properly.

jaread83 — Wed, 01 Feb 2017 17:30:53 GMT

@shutter, you mentioned consecutive ordered files. Are you using your mouse to click and drag a box around files to select multiple files to upload? Or holding down shift to select files between two points?

If you want to upload files that are NOT in consecutive order, hold down the CTRL button on your keyboard and left clicking files to attach. This way you can choose files and they don't have to be next to each other.

Re: Adding pics to a post... Not working properly.

shutter — Wed, 01 Feb 2017 17:48:06 GMT

OK... Thanks for your efforts... lets hope that the guy can see some sense in what you are telling him... maybe he is a "learner"... and hoping to "impress" his peers, with his restyling... aka downgrading.. pretending it is an improvement.and then reverting back which would give him more kudos improving his improvement... !

I wasn`t trying to do multiple uploads in one shot... just thought that "may" have been a way around it... I was expecting the "browse" facility to work... and was surprised, and annoyed that it wasn`t ... hence my post

For now... I will be using the "repeated" post manouvre... to add more than one file pic..... !

Re: Adding pics to a post... Not working properly.

shutter — Sat, 18 Feb 2017 16:25:32 GMT

Three weeks since original post....... two weeks since my last input....

and it`s still the same.... only a "single use" option on the Browse button...

Ah well.....

Give us time............ we`ll get there......

same old..... same old.... don`t answer it, and it will go away.. and we can get on with our tea break... or whatever.....

Re: Adding pics to a post... Not working properly.

Oldjim — Sat, 18 Feb 2017 16:42:20 GMT

So don't use the browse button then we can view the image in the post without clicking on it

Alternatively do what I did on this post which was to select multiple files from the browse screen which was as suggested in post 11

Re: Adding pics to a post... Not working properly.

jaread83 — Mon, 20 Feb 2017 09:09:26 GMT

@shutter, there isn't much we can do about it this. It was a change in the software that is controlled by Lithium. I flagged it up with them that it wasn't a good change at all, they told me it got changed but will put my concerns over to the dev team that implemented it (I also posted on their forums in multiple places too) but that's all we can really do at this point.

For images you should try using the normal media manager, the attachments are better suited to uploading files that are not images like word documents, PDFs etc.

Re: Adding pics to a post... Not working properly.

shutter — Mon, 20 Feb 2017 09:31:48 GMT

@jaread83 OK thanks for that.... just seems a bit weird, that as the customer, you, (plusnet) should be able to decide what and how your forum looks and works... even though you are contracting with another company to use their expertise.

a bit like building a house to specified plans... and then the builder saying ... "no, you can`t have two garage doors, you can only have one"... despite the plan originally approved to having two doors..

Re: Adding pics to a post... Not working properly.

jaread83 — Mon, 20 Feb 2017 09:36:32 GMT

Yeah I agree. The new attachment 'improvements' are a step backwards and I have voiced my concerns. A lot of the software updates are never noticed though as they are generally improvements... but not on this occassion and it sticks out like a sore thumb.