topic Re: Unable to use force9 email - Community logon sign up in Community Site Feedback

Unable to use force9 email - Community logon sign up

rich63 — Fri, 06 Jan 2017 12:44:14 GMT

Plusnet,

I find it a bit poor that the community forum doesn't allow emails that belong to the plusnet group to be a valid email.

I tried using box@myusername.force9.co.uk

It not very professional is it when you can't use your own business format emails???

Re: Unable to use force9 email - Community logon sign up

jaread83 — Mon, 09 Jan 2017 10:59:04 GMT

Hi @rich63,

I just registered a new account using that email format and it works fine for me and I was able to register with the email

box@myusername.force9.co.uk

Did you try submitting the registration form with your credentials? It did come up with 'please use a valid email' but it let me register anyway when hitting the submit button.

Re: Unable to use force9 email - Community logon sign up

rich63 — Mon, 09 Jan 2017 11:06:52 GMT

I don't think I did try a submit but when it comes up in RED that to use a valid email you expect it to be so.

You either need to add the template(or recode) to allowed filter(so it doesn't prompt as invalid) or remove it completely so as not to frustrate other users.

Re: Unable to use force9 email - Community logon sign up

jaread83 — Mon, 09 Jan 2017 11:20:07 GMT

I have raised this with Lithium to look into. It would seem that the clientside validation does not match the server side validation. Unfortunately this isn't something I am able to change so I need to get the software vendors involved in this.

You are free to change your current user to be your force9 email address in the user settings here. You will just need to verify your email afterwards. Let me know if you need anything else at all.

Thanks