topic Re: Private Messages in Community Site Feedback

Private Messages

Selgovae — Wed, 14 Dec 2016 21:30:00 GMT

Sorry if this has been asked before but I notice I can't send a Private Message. All it says is Oops! You do not have sufficient privileges for this resource or its parent to perform this action.
Has any of the moderators any advice?

Re: Private Messages

Oldjim — Wed, 14 Dec 2016 21:33:23 GMT

In order to send PM's I think that you need to have posted a few times - probably only once or twice so I suggest trying again

Re: Private Messages

JrScott — Wed, 14 Dec 2016 21:45:57 GMT

Good advice, this is my first post so hopefully now qualify.

Re: Private Messages

Mav — Wed, 14 Dec 2016 22:05:12 GMT

As Oldjim said, due to the number of spam PMs we were getting, a restriction was placed until a number of posts had been made. I can't recall what that number is at the moment.

Re: Private Messages

jaread83 — Thu, 15 Dec 2016 09:08:47 GMT

We had an issue with users creating accounts and sending all sorts of spammy PMs out so we had to lock it down a little bit. Looking at your account, I can see that you have passed the criteria to have PMs enabled.

Re: Private Messages

newlands — Fri, 10 Feb 2017 09:51:33 GMT

Sorry about this post but I'm new to the Plusnet Community. I'm trying to send a Private Message, so I have just registered with the Plusnet Community but still can't send a Private Message - possibly because I have never posted before. Let's hope this helps!

Re: Private Messages

Browni — Fri, 10 Feb 2017 20:57:35 GMT

@newlands you should be able to send a PM now that you have successfully posted on the forum.

Re: Private Messages

jd1 — Fri, 24 Feb 2017 10:14:55 GMT

Replying to give this a go..

Re: Private Messages

Chris — Fri, 24 Feb 2017 11:32:25 GMT

Generally if you're looking for help or advice it's better to start a public thread than PMing someone straight away.

Re: Private Messages

RussJH — Thu, 13 Apr 2017 07:12:55 GMT

Same pm problem here, hope this post sorts it

Re: Private Messages

Chris — Thu, 13 Apr 2017 07:43:50 GMT

What's the issue you're having Russ? We would advise starting a new thread rather than PMing someone straight away.

Re: Private Messages

Galaxys7 — Sun, 23 Apr 2017 07:00:05 GMT

Thanks

Re: Private Messages

Anonymous — Sun, 14 May 2017 10:18:36 GMT

Same issue here. Searched for already existing threads and thought I'd post in here rather than start a new thread. What is the actual post count limit for PM enabling? I've already made one post and still not able to PM. I'm just looking a username change anyway.

Re: Private Messages

Anonymous — Sun, 14 May 2017 10:24:17 GMT

You'll be able to PM now @Anonymous, provided you've also verified your email address.

Re: Private Messages

Anonymous — Sun, 14 May 2017 10:34:27 GMT

Still getting the same "oops" message, email is verified too. That's why I was wondering just what the exact limit was. But I guess they don't want to particularly give that away. Maybe three is the magic number?

Edit: Three is not.

Re: Private Messages

Anonymous — Sun, 14 May 2017 10:41:44 GMT

That is odd, I can't even send you one either! I thought you would be able to do it by now.

Re: Private Messages

jab1 — Sun, 14 May 2017 10:49:05 GMT

Don't quote me on this but I THINK the criteria is a minimum of FIVE posts after your email has been verified.

Re: Private Messages

Anonymous — Sun, 14 May 2017 10:56:23 GMT

@jab1 wrote:

Don't quote me on this

We'll see.....

Edit: Computer says no!

Re: Private Messages

jab1 — Sun, 14 May 2017 12:48:42 GMT

Can't send to you either - says you haven't got PMs enabled

Re: Private Messages

pinman — Mon, 26 Jun 2017 08:39:46 GMT

Am glad this fix was posted as was about to ask the very same question about why I couldn't send a PM