topic Re: Forum Jumping Around in Community Site Feedback

Forum Jumping Around

Mayfly — Tue, 20 Sep 2016 15:20:13 GMT

Anyone else have the same problem? Open the forum click on a thread and sometimes it takes me off to an obscure page irrelevant to what I clicked on. Another time the font on the index page comes up as Times Roman then resets itself and I also get logged out at random times and at other times I get 'welcomed back' when I've been browsing for 10 minutes or more.

Re: Forum Jumping Around

MauriceC — Tue, 20 Sep 2016 15:38:44 GMT

I've seen all of those symptoms at some point, but not enough to capture any reportable information to report.

Re: Forum Jumping Around

jaread83 — Tue, 20 Sep 2016 15:52:03 GMT

it happens under certain circumstances but I put it down to a number of things that I can't be 100% sure about. I 'think' the system tries to remember your location after submitting a reply on another tab and something it will call back to that saved location when you reach an error page and get forwarded elsewhere. I can't be sure how this all works though unfortunately. It has never thrown me out to anywhere unexpected unless I get an error page and click the 'go back' button and it tries to recall where I was last.

Re: Forum Jumping Around

MauriceC — Tue, 20 Sep 2016 16:00:13 GMT

I saw a few problems yesterday, particularly the changed Font. Occurred sporadically on a few pages for about 10 Mins. Not repeatable. Around the same time, selected an entry in the 'Unread Topics' list and got taken to the 'Welcome' page. No error pages or back-button invoked.

Re: Forum Jumping Around

jaread83 — Tue, 20 Sep 2016 16:05:38 GMT

That's strange behaviour.

The font thing would be the stylesheet not loading instantly which isn't something that can be changed and depends on how fast your connection is.

I will get in touch with Lithium about the jumping around random locations though as that shouldn't be happening. Is there any chance of you, and anyone else, that have seen this bug can provide an approximate time that it occurred? That should help with the investigations on the server logs when I enquire.

Re: Forum Jumping Around

MauriceC — Tue, 20 Sep 2016 16:11:49 GMT

Sorry Jack. Yesterday was 'One of those days' Slow internet; DNS fails; intermittent mail connection - not specifically a Plusnet problem I believe more to do with the local weather. So little focus given to recording each new challenge. I'll keep a watch on it though.

Re: Forum Jumping Around

Mayfly — Tue, 20 Sep 2016 16:12:28 GMT

I'll take note next time (if) it happens.

Re: Forum Jumping Around

jaread83 — Tue, 20 Sep 2016 16:17:00 GMT

No problem guys, I will enquire anyway and see if I can get someone to take a closer look at the server side of things about this.

Re: Forum Jumping Around

Minivanman — Tue, 20 Sep 2016 18:12:24 GMT

Had one earlier - at least I think I did when I replied on one topic and it appeared as a reply on another. Not sure if it was me, or an error somewhere else as it only seems to (rarely) happen when I use my Kindle.

Re: Forum Jumping Around

southerner — Wed, 21 Sep 2016 08:59:33 GMT

I have a thing where if I press into the text box to edit text the forum just boots me to the bottom the page & asks if I'm sure I want to leave the page :?

Re: Forum Jumping Around

jaread83 — Wed, 21 Sep 2016 09:12:22 GMT

@southerner, that popup is some added functionality by myself as our test users were finding that when accidentally clicking on things while composing a message it would lose their reply. Its just a safe guard against that occuring so you don't lose your content halfway through replying to a thread.

I have sent a support request for Lithium to look into this from their end. Hopefully they can find out what is happening with users being taken to unexpected areas.

Re: Forum Jumping Around

jaread83 — Wed, 21 Sep 2016 09:43:12 GMT

In order to diagnose this issue properly, I am going to need affected users to provide a couple of things. Even if only 1 person replies here with these details, it will help Lithium pinpoint where the problem is.

A timestamp of when this occured (give or take a couple of minutes)
The URL of where you were at
The link you clicked
The URL of where you ended up (that was an unexpected location)

If I can get those details, it will be a great help in finding out what exactly is happening.

Re: Forum Jumping Around

MauriceC — Thu, 22 Sep 2016 11:50:39 GMT

@jaread8312:41 approx. Was in the 'Plusnet Feedback' board, clicked on 'IP addresses not in UK.......' pinned topic and got taken to the Welcome screen'

BTW whist posting this reply there was no cursor in the edit box? Typing blind!

Maurice