topic Re: Fail in 'Report to moderator' in Community Site Feedback

Fail in 'Report to moderator'

MauriceC — Wed, 07 Sep 2016 06:56:39 GMT

This morning I attempted to report a series of ill-tempered posts including swear filter avoidance in the 'Plusnet Feedback' thread. (Timed at 07:40 approx) Got the feedback form, typed part of the message then attempted to add the User with @. Message box cleared and the system message appeared. See image.

At this point neither option given in the message worked - I got back to the same screen and message - so I had to close the session and restart to post this message.

Re: Fail in 'Report to moderator'

dvorak — Wed, 07 Sep 2016 07:27:44 GMT

I suspect you were trying to report at the same time I was dealing with the issue and the system got all confused..

Re: Fail in 'Report to moderator'

jaread83 — Wed, 07 Sep 2016 08:10:57 GMT

As @dvorak has already said, it looks like you were reporting a thread while it was being moved to thread storage by the mods. When it came to you clicking the button to submit it, the thread had been moved to a restricted area (hence the 'access denied' message).

Re: Fail in 'Report to moderator'

MauriceC — Wed, 07 Sep 2016 09:14:52 GMT

Thanks @jaread83, @dvorak Your explanation of the timing of events could well explain how the problem occurred, but it doesn't cover WHY the system behaved in the way it did.

1) The activity was 'report to moderator' which is effectively a 'private' event not appearing in the public viewable space. As such the report should still be allowed to be attached to the offending post regardless of its location. Effectively the system 'lost' data - unforgivable. BUG 1

2) Having created the hiatus as above, the system should facilitate the User being able to continue interacting with the forum without having to close the session and restart. BUG 2

Re: Fail in 'Report to moderator'

jaread83 — Wed, 07 Sep 2016 10:51:12 GMT

It was because you were technically interacting with a post that you do not have permission to interact with which is why you got the error. Its just the timing was that the post was in a space where you do have permission and while writing your mod report, it got moved to a place where you don't have permissions.

I don't see any issue here.

Re: Fail in 'Report to moderator'

MauriceC — Wed, 07 Sep 2016 11:39:28 GMT

@jaread83 Please re-read my post above. No sensibly coded system should leave a user in a state where the session needs to be closed to continue interaction with the service, however inadvertent the timing was.

Part of my background involved Real Time systems where sloppy coding could lead to catastrophe.