topic Re: Why did my last post disappear ? in Community Site Feedback

Why did my last post disappear ?

Anonymous — Sat, 11 Jun 2016 13:36:24 GMT

I've just spent 15 minutes composing a reply to a topic, did a [Preview], then [Post].

The posting seemed to be accepted, and the page refreshed to a previous reply in the same topic.

Normally after pressing [Post] the page displayed is usually (annoyingly) the start of the previous reply, even if that reply is now on a previous page.

On this occasion, the reply displayed was about half way down the first page (of a three page topic).

I wanted to check that nobody else had invisibly replied between the previous last reply in the topic and the response that I had just typed, so I navigate to the end of the topic, and my reply was missing.

I've also gone via my profile to look at my post history, and my reply isn't there.

The text is also missing from the "Autosaved Drafts", so I have lost everything that I typed.

So I've just wasted (again) 15 minutes of my time, attempting to contribute to this forum, and now my posts are getting lost.

Re: Why did my last post disappear ?

rongtw — Sat, 11 Jun 2016 13:35:31 GMT

Doupt very much if you get a reply from PN till monday

Re: Why did my last post disappear ?

Anonymous — Sat, 11 Jun 2016 13:47:37 GMT

I'm not expecting any sensible reply, as I doubt if Plusnet will have any clue as to what went wrong, and like every other problem we have reported, either they won't do anything about it, or blame Lithium and say the best that can be done is submit a fault report for investigation - which Lithium won't be able to replicate, or blame Mozilla for the wrong sort of web browser. Resulting in nothing being done AGAIN !.

This forum is still in a sorry state (after more than 9 weeks), and progress on putting it right is pathetic.

Re: Why did my last post disappear ?

HarryB — Sat, 11 Jun 2016 13:56:16 GMT

I'm sure we'll do all we can to investigate.

If we're not able to replicate an issue, that does hinder investigations as we're then just looking at something blindly.

I don't really think it's fair to say nothing has been done. Lot's of changes have been made to try and fix problems we've experienced, many of which had not even occurred on the staging site during testing.

Re: Why did my last post disappear ?

Anonymous — Sat, 11 Jun 2016 14:14:37 GMT

I'm sure they will investigate, but barely anything has improved in more than NINE WEEKS, and it is immensely frustrating when there has been virtually no progress in ALL that time.

If Plusnet was taking this forum seriously, then they would assign somebody to be working on it full time, at least until it was in a usable state, and the number of error reports slowed down.

Interestingly, I just tried again to reply to the topic (which THIS thread is about), and EXACTLY the same thing happened !. I had a reply, I posted it, and the reply isn't there AGAIN !

Fortunately I copied the HTML text into a text editor, before I posted, so at least I don't need to compose the reply again.

Can someone else try posting a reply here - Bug Fixes Incoming - 13 May 16, to see whether that topic is locked, or broken ?

Re: Why did my last post disappear ?

Oldjim — Sat, 11 Jun 2016 14:17:27 GMT

https://community.plus.net/t5/Community-Site-Feedback/Bug-Fixes-Incoming-13-May-16/m-p/1341966#M10440

and I bounced between Rich Text to Preview to HTML and back to Rich Text before posting

Re: Why did my last post disappear ?

Anonymous — Sun, 12 Jun 2016 10:39:54 GMT

@Oldjim, Thanks for trying.

I did wonder whether the topic was locked, but you have proved it isn't.

I think someone is deleting my posts.

I just posted a NEW TOPIC with a copy of the text that I tried to post in the other thread, that posted OK. I looked at the forum board and it was there. After a few minutes I looked again, and now it has been deleted.

Maybe a coincidence, but this morning, someone had gone through 'TAGS' that I had added mostly to my own posts, to act as personal bookmarks so I can find those posts again (because the search doesn't work properly), but my tag text had been altered to something meaningless.

So somebody has been interfering.

Perhaps I'm not welcome here anymore

Re: Why did my last post disappear ?

Oldjim — Sat, 11 Jun 2016 14:59:44 GMT

Paranoid - MOI - no way

I wonder if the text you were trying to post hit the spam filter

Re: Why did my last post disappear ?

HarryB — Sat, 11 Jun 2016 15:14:20 GMT

@Oldjim wrote:

I wonder if the text you were trying to post hit the spam filter

Looks like this is spot on. There are a couple of posts from Nibiru in Spam Quarantine. Having said this, I just want to state that the feature is automated and has nothing to do with:

@Anonymous wrote:
Perhaps I'm not welcome here anymore

Re: Why did my last post disappear ?

Anonymous — Sat, 11 Jun 2016 15:21:23 GMT

I just looked at my copy of the text, and can't see what would flag as SPAM, other than my usual level of criticism.

How do these quarantined messages get taken out of quarantine, and posted as intended ?

If I don't know what was classified as SPAM (really I don't know), then how am I supposed to avoid doing it again ?

Re: Why did my last post disappear ?

ITWorks — Sat, 11 Jun 2016 15:41:57 GMT

Same happened to me a few week back.
https://community.plus.net/t5/Community-Site-Feedback/Messages-disappeared/m-p/1330562#M9171

Obviously the spam filter, seems to be very over active.

Regards
Mike

Re: Why did my last post disappear ?

Anonymous — Sat, 11 Jun 2016 15:44:17 GMT

If SPAM filtering is an automated process, why isn't it applied as the [Post] button is clicked, rather than afterwards ?. If SPAM is detected then the [Post] action should be canceled and then stay in the editor, highlighting the offending text so it can be corrected.

Doing SPAM filtering in the editor/Post like that would remove the need for a separate quarantine facility, because SPAM would be eliminated at source.

Re: Why did my last post disappear ?

Mav — Sat, 11 Jun 2016 15:44:19 GMT

@HarryB wrote:

@Oldjim wrote:

I wonder if the text you were trying to post hit the spam filter

Looks like this is spot on.

There were three posts marked as spam. I have released these back to their original threads.

Re: Why did my last post disappear ?

Anonymous — Sat, 11 Jun 2016 15:45:53 GMT

Thanks

Re: Why did my last post disappear ?

Anonymous — Sat, 11 Jun 2016 15:52:50 GMT

Can anyone spot any SPAM ?

@Mav, it might be worth deleting the FIRST of the two posts, as they are near duplicate replies. - https://community.plus.net/t5/Community-Site-Feedback/Bug-Fixes-Incoming-13-May-16/m-p/1341924#M10432

Re: Why did my last post disappear ?

Mav — Sat, 11 Jun 2016 15:57:09 GMT

That's been done for you

Re: Why did my last post disappear ?

Anonymous — Sat, 11 Jun 2016 16:06:05 GMT

Thanks again !

Re: Why did my last post disappear ?

Anonymous — Sat, 11 Jun 2016 16:17:01 GMT

As I still don't know what I did wrong,

and it is apparent that I'm not the first that this has happened to,

what can be done to prevent this sequence of events happening again ?

Re: Why did my last post disappear ?

rongtw — Sat, 11 Jun 2016 16:31:17 GMT

Nibiru i just got this following your link

Re: Why did my last post disappear ?

Anonymous — Sat, 11 Jun 2016 16:32:47 GMT

That's because that WAS a link to a duplicate post which has now been removed.