topic Re: Forum password reset in Community Site Feedback

Forum password reset

philipmpercival — Fri, 12 Aug 2016 11:40:58 GMT

I have had to register a new account as the password reset system, was just telling me to correct the highlighted error (nothing was highlighted). I used a mixture of letters and numbers.

Any chance of recovering my old account?

Re: Forum password reset

jaread83 — Fri, 12 Aug 2016 12:39:18 GMT

Hi @philipmpercival,

I may be able to recover your old account. Can you PM me the username you wish to recover and I will take a look.

Re: Forum password reset

philipmpercival — Fri, 12 Aug 2016 16:24:08 GMT

Thanks jaread83 PM sent

Re: Forum password reset

lemming — Wed, 21 Sep 2016 19:47:59 GMT

I had the same problem. Got a password reset email (needed after the recent system update) and the setting of a new password was rejected, as above. After no useful response from PN support I eventually found a mention on the forum that the reset seemed not to work under some versions of Firefox. That seems to have been it. I switched to another machine running an earlier version of FF and the reset was possible.