topic Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again! in Community Site Feedback

Unable to Preview a new PM and now a New Topic here as well - Lithium have fouled up again!

Anotherone — Sat, 11 Jun 2016 20:20:42 GMT

I was compiling a new PM at around 1745 and went to Preview it and found all I got was the circle of dots.

I've since been sidetracked and just got back to this. I now find I can't Preview a New Topic Post either.
(Note - Previewing a reply or an edit works).

This applies both here and on the Test site - it's also an issue that came up during testing before Live, so it's looking very much like Lithium have changed something and it's fouled things up.

This isn't the only strange incident reported today.

see https://community.plus.net/t5/Community-Site-Feedback/Switching-from-Rich-Text-editor-to-HTML-editor-crashed-Firefox/m-p/1342000#M10460

also https://community.plus.net/t5/Community-Site-Feedback/User-Subscriptions-Notification-Settings-Android-Chrome/m-p/1342025#M10468

also https://community.plus.net/t5/Community-Site-Feedback/Why-did-my-last-post-disappear/m-p/1341932#M10433 - this one has no reason to be picked up by the SPAM filter

2nd edit: Notification emails are coming through delayed a bit as well. And I should have added @jaread83 @LouisaMartin @HarryB

3rd edit: Long delay and still waiting for RSS feed update

4th edit: RSS feed updated as per message 7, but I completely forgot that whilst messing with the original PM with no preview, I lost the lot when I did a url refresh and got no leave page warning. I also lost a reply to another PM just now when I incidently did a refresh and again no warning - but that isn't happening with a reply everytime.

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

MauriceC — Sat, 11 Jun 2016 18:35:25 GMT

I find it very disturbing that changes are (apparently) being made 'on the fly' with no announcement and probably no change change log to refer back to. How is the Community supposed to validate ( or otherwise ) any such changes. Beggars belief!

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

Anonymous — Sat, 11 Jun 2016 19:37:23 GMT

I've had that 'Preview' fault several times over a number of weeks, but can't find you a link to my reports yet - because the forum search doesn't give the right result, and I've just discovered a new search error which I'm now documenting. Back soon !

[edit]

I mentioned failed "preview" -

https://community.plus.net/t5/Community-Site-Feedback/Problem-with-forum-quot-Notification-feed-quot/m-p/1339933#M10090

but that wasn't what I was looking for, still searching ...

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

Anonymous — Sat, 11 Jun 2016 18:39:29 GMT

Just seen the edit for the delayed notification emails, from memory my record for delayed email (so far) arrived 1 hour 53 minutes after the reply was posted !

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

Anotherone — Sat, 11 Jun 2016 18:46:15 GMT

Ha, well I've just had a few of them come through, but I'm still waiting on my RSS feed for this board to update

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

Anonymous — Sat, 11 Jun 2016 19:30:46 GMT

I did notice for most of this morning, that my issue with the forum HTTPS pages being very slow to load, was probably at it's worst for a while. It felt like pages were taking nearer 25 or 30 seconds, but I was busy and didn't have time to measure it properly, and nobody is taking the speed issue seriously, or converting back to HTTP.

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

Anotherone — Sat, 11 Jun 2016 19:35:41 GMT

RSS feeds updated a while ago now.

@Anonymous wrote:

I've had that 'Preview' fault several times over a number of weeks, ............

The last new PM I wrote was on the 06/06/16 and had no problem then, so if you've been having issues for a few weeks, then they are more likely related to your other connection problems not just this, unless they've just been random "one-offs" so to speak (which I get now and then). Last new topic I did was ages ago.
Right now this is a repeatable thing, everytime.

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

Anotherone — Sat, 11 Jun 2016 19:39:02 GMT

@MauriceC Any "on-the-fly" changes are supposed to happen over-night unless urgent. I and Townman have been giving some earache about the way Lithium are doing this. I'd guess there is some sort of change log, but god knows whether Plusnet are being told.

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

Anotherone — Sat, 11 Jun 2016 20:19:39 GMT

See 4th edit in OP for anyone that has read OP previously.

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

jaread83 — Mon, 13 Jun 2016 08:27:37 GMT

Hi @Anotherone,

I just tried creating a new thread and PM and previewed them with no issues. Can you try again please? The circle of dots indicates that the system was hanging when generating the preview and I am unsure why that would happen.

Can you (or anyone else that have had this issue) please try and create a brand new thread or PM and click preview? If it doesn't work, can I request some information?

a screenshot of the preview page not working
a timestamp of when the error occured
your browser with version number and operating system
also any other information you think will be helpful
if you have developer tools enabled for FF, Chrome or Safari - any console errors would be a great help too

With the information above it will help Lithium diagnose the issue if this is still a persistent problem. I am unable to recreate the issue and have tried all of the browsers installed on my Mac.

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

Anonymous — Mon, 13 Jun 2016 08:35:22 GMT

@jaread83 - Might it not depend on the content, length of the message? Maybe it had links, images etc in it, ideally you would need to replicate the test with @Anotherone's content.

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

jaread83 — Mon, 13 Jun 2016 09:15:36 GMT

true... i will put a test case together and try out a load of different scenarios.

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

Anotherone — Mon, 13 Jun 2016 11:50:23 GMT

There was nothing untoward with the content, I repeated testing using just a few words "testing 123" but something has changed overnight and I haven't retested yet.

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

Anonymous — Mon, 13 Jun 2016 12:21:36 GMT

@Anotherone - I wasn't suggesting for one second that there was anything 'untoward' with your content merely commenting on the fact that it or its length may have been relevant to your failure which was why @jaread83 could not replicate it.

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

Anotherone — Mon, 13 Jun 2016 13:11:56 GMT

Bad choice of word on my part then @Anonymous there was nothing unusual/abnormal in the content, nor any links, it was just a few lines of plain text and when it came to further testing, as I said I used just a few words - usually something like boring old "testing testing 123" !

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

jaread83 — Mon, 13 Jun 2016 13:23:13 GMT

Sounds fairly standard to me @Anotherone. Could I ask that you give it another go and try to preview it? Does it work now?

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

Anotherone — Mon, 13 Jun 2016 13:25:59 GMT

I haven't got back to it yet Jack, still dealing with everything else!

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

LouisaMartin — Tue, 14 Jun 2016 14:03:11 GMT

@Anotherone if you can tag me in once you've done it, I'll pick it up. Much appreciated

Re: Unable to Preview a PM and now a New Topic here as well - Lithium have fouled up again!

Anotherone — Thu, 16 Jun 2016 11:21:24 GMT

As already mentioned on Staging and noted by Jack, whatever the cause and whatever change(s) Lithium made on Sunday night I think it was, the problem has disappeared here and on Staging. Thanks.