topic Re: Can't reset password from old Community in Community Site Feedback

Can't reset password from old Community

mal08x — Wed, 11 May 2016 15:39:03 GMT

I have tried to reset my password - put in my postmaster@xxxx.plusnet email address - but I got nothing back via email.

So I had to creat a new account - ( just added an x to the end of my old accoung name ( mal08).
I'd like to get that back - any suggestions please.

Re: Can't reset password from old Community

dvorak — Wed, 11 May 2016 15:47:39 GMT

use the correct email address for the forum

it's 'something'@'something'.me.uk

Re: Can't reset password from old Community

mal08x — Wed, 11 May 2016 15:59:49 GMT

Thanks

I enetered email address ( thanks ) and got the email - which I clicked on link, - I put in a new password - but it reported an error. So back here with new and hopefully temporary ID

Re: Can't reset password from old Community

Anotherone — Wed, 11 May 2016 16:06:34 GMT

Did you perhaps use any characters it didn't like in the password?

Re: Can't reset password from old Community

mal08x — Wed, 11 May 2016 16:23:26 GMT

No - just a mix of upper and lower case letters and numbers

Re: Can't reset password from old Community

Anotherone — Wed, 11 May 2016 16:37:12 GMT

When you clicked on the link and logged in for the first time did you get any errors upto that point. I assume you didn't make any typos with the confirming the password entry?

Didn't change the email address at the same time? It won't like that I'd guess.

Re: Can't reset password from old Community

Anonymous — Wed, 11 May 2016 16:44:20 GMT

@mal08x, see if using delete within the password field helps, as I discovered here.

Re: Can't reset password from old Community

Anotherone — Thu, 12 May 2016 10:13:39 GMT

@Chris do you know if Mal08 got this resolved?

Re: Can't reset password from old Community

Anotherone — Mon, 16 May 2016 17:51:43 GMT

I assume nobody looked at this as he hasn't been back online since!!

Re: Can't reset password from old Community

mal08x — Mon, 13 Jun 2016 12:54:04 GMT

Hi again,

No - resultion to the problem so not bothered to come back here for a while.

Re: Can't reset password from old Community

Chris — Mon, 13 Jun 2016 12:56:28 GMT

We'll get this looked at.

Re: Can't reset password from old Community

Anotherone — Mon, 13 Jun 2016 12:58:45 GMT

Nice of you to do so Chris.

Re: Can't reset password from old Community

Chris — Mon, 13 Jun 2016 13:00:14 GMT

@mal08x Have you tried the password reset again? If it errors on you this time let me know and I'll work around it and get in touch.

Re: Can't reset password from old Community

mal08x — Mon, 13 Jun 2016 13:09:10 GMT

Chris,

Thanks for quick response/
yes I just tried resetting password and it came up with the same error.
I'd like to get back to my original mal08 user name to retain my history - so yes please - your help would be appreciated

Re: Can't reset password from old Community

Mal08 — Mon, 13 Jun 2016 13:33:53 GMT

Many thanks Chris for phoning me and resetting the password.
Excellent service and why I have been a long term PN customer.

Mal

Re: Can't reset password from old Community

Chris — Mon, 13 Jun 2016 13:42:08 GMT

No problem, glad it's sorted.