topic Re: edit a post with adding # sign and a number together in Community Site Feedback

edit a post with adding # sign and a number together

Gus — Fri, 10 Jun 2016 10:03:15 GMT

this test line with have a number at end once I edit it and if it bugs, it will popup a new window

edit: well it bugged again, attached is what happens if I try to edit a post with eg a ticket number with a hash at front, so # 12345 without the space will force that page every time

Moderator's note by Adie (Dvorak) removed inappropriate tag.

Re: edit a post with adding # sign and a number together

MauriceC — Thu, 09 Jun 2016 17:03:49 GMT

@Gus wrote:

this test line with have a number at end once I edit it and if it bugs, it will popup a new window

this test line with have a number at end once I edit it and if it bugs, it will popup a new window #1234

Testing using FF47.0

EDIT: It worked. for me?

Re: edit a post with adding # sign and a number together

Gus — Fri, 10 Jun 2016 06:21:40 GMT

using waterfox 46.0.1

Re: edit a post with adding # sign and a number together

jaread83 — Fri, 10 Jun 2016 08:04:13 GMT

Having a hash and number together will not cause this issue. The authentication error seems to happen at random with no rhyme or reason. It looks like this might not be an issue with the browser after all.

@LouisaMartin, can you feedback the authentication/secure connection bug with a link to this thread please?

Re: edit a post with adding # sign and a number together

MauriceC — Fri, 10 Jun 2016 09:02:44 GMT

@jaread83 wrote:

It looks like this might not be an issue with the browser after all.

Hallelujah! A number of us having been saying this for some time. It may well be true that the FF 'bug' caused or exacerbated some of the instances, but too many instances with other OS's and browsers.

Re: edit a post with adding # sign and a number together

Anonymous — Fri, 10 Jun 2016 09:16:15 GMT

@jaread83 wrote:

It looks like this might not be an issue with the browser after all.

Doh!, good grief, after all this time, at last it sinks in !

You won't mind then if we say "TOLD YOU SO !"

If you would now listen and switch the site from HTTPS to HTTP, then we might start getting somewhere.

Re: edit a post with adding # sign and a number together

Strat — Fri, 10 Jun 2016 09:16:47 GMT

So why have I not seen the problem at all since rolling back to version 45 of my Waterfox browser

Re: edit a post with adding # sign and a number together

Anonymous — Fri, 10 Jun 2016 09:49:53 GMT

Could this is down to the way the editor / javascript used to post this very content interprets the # symbol, as it is used in HTML as a pseudo anchor tag, so it may well be confusing itself.

Re: edit a post with adding # sign and a number together

jaread83 — Fri, 10 Jun 2016 09:51:51 GMT

I said it 'might' be @Anonymous. It could have just been V46 of FF that was affected as they had changed some things with the browser in that version and have since applied updates to that component in FF47. This bug may not have been present in earlier versions of FF so its hard to tell what has changed since. I haven't received a single instance of the error since upgrading so far so...

Re: edit a post with adding # sign and a number together

jaread83 — Fri, 10 Jun 2016 09:53:22 GMT

@Anonymous, that is a possibility but the URL that is generated removes the hash when creating the URL for the thread. We are keeping our eye on this still anyway.

Re: edit a post with adding # sign and a number together

Anonymous — Fri, 10 Jun 2016 09:58:16 GMT

Fair enough @jaread83 it was worth a thought, so I'll move on item number #2 for a test.

Re: edit a post with adding # sign and a number together

Anotherone — Fri, 10 Jun 2016 17:35:53 GMT

I've seen a few posts with ticket numbers of the format #12345 mentioned and none of the posters have reported an issue. Assuming I'm understanding the issue correctly, I'll add #67890 just to be sure.

Re: edit a post with adding # sign and a number together

Gus — Tue, 14 Jun 2016 15:01:28 GMT

Getting it on random posts now, not just any with a ticket number with or without a. But a work around i have found

I am typing it up in the rich text editor and if I can't preview it, it will bug out as described after hitting post. If after typing my reply or thread post and double checking with preview, I then switch to html it will then work in both preview and post

Re: edit a post with adding # sign and a number together

jaread83 — Tue, 14 Jun 2016 15:05:02 GMT

When you say it bugs out, do you mean the circle of dots is just rotating and the preview is not generated? Does it provide you with any kind of error at all? Also, what browser and OS are you currently using?

The more info we can gather the better chance we can have for finding out what's happening exactly.

Re: edit a post with adding # sign and a number together

Gus — Tue, 14 Jun 2016 15:25:08 GMT

win7 Pro

Waterfox 46.0.1 with only ADblock 2.0 addon active

Yes I get a circle icon when it preview bugs but can't remember the message. Will see if I can trigger it editing this post

edit: caught it and all I tried to edit in was the # and number below

#12345678910

Re: edit a post with adding # sign and a number together

jaread83 — Tue, 14 Jun 2016 15:45:17 GMT

I see you are using Waterfox which is a variation of Mozillas Firefox. I can see that the version number for Waterfox is currently on V46 which other users of Firefox V46 were reporting that there were some major connection problems with. This is something to do with the way that the browser connects to the community and I was seeing the same problems. Since upgrading to V47 the issue has since gone away (we are still keeping our eye on it though). I think V47 is on its way soon but I can't find anything about when that will be.

Just to be clear, there is no issue with having a # in the subject line or content, the OP was quick to jump to this conclusion when presented with an error. The real problem lies with the version of Firefox that is being used.

I would hang tight until V47 is released of Waterfox or try using a different browser in the meantime. It might be that the core of Waterfox can be updated through the automatic updates but I don't use the browser so I can't tell you for sure if that's the case.

Re: edit a post with adding # sign and a number together

Anotherone — Thu, 16 Jun 2016 12:04:21 GMT

I note the comment made by Gus about not being able to Preview - similar to the issue I posted about - however I did not get any error message in my case, just that the Preview didn't work and it didn't affect anything else. The other issues Gus saw may be a combination of the Authentication errors issue and the "FF46" issue which could also be affecting Waterfox. Only time will tell I guess.

Re: edit a post with adding # sign and a number together

Gus — Fri, 17 Jun 2016 08:00:29 GMT

test post and edit coming as update 47 just went live for waterfox

edit1: #12345678910

edit2 first edit went through ok, #123445, seems to be ok now none of my known triggers work now

Re: edit a post with adding # sign and a number together

MauriceC — Fri, 17 Jun 2016 08:09:02 GMT

Great news @Gus. Hopefully we can now close off this thread as being a part of the identified problems in the Mozilla 46 product (and its derivatives)

Re: edit a post with adding # sign and a number together

jaread83 — Fri, 17 Jun 2016 08:22:16 GMT

While it is all looking very promising, I will still be keeping my finger on the pulse with this one

Glad to see that most users are seeing an improvement after updating to the latest version of the Mozilla browser.