topic Re: Exception ID: 7D5F779A in Community Site Feedback

Exception ID: 7D5F779A

Anonymous — Thu, 09 Jun 2016 08:34:59 GMT

Dear System Administrator,

"Exception ID: 7D5F779A" occurred at 08:43 BST on 9th June 2016

Please advise when this poor excuse for a forum will be fixed properly, so that we can look forward to a time when we don't have to endure this pathetically unreliable code constantly interfering with our usage of our previously great forum.

Re: Exception ID: 7D5F779A

MauriceC — Thu, 09 Jun 2016 08:48:52 GMT

I'm sure that this event was reported back in the early days of this forum being live - and still occurs fairly regularly. Without a list of the known failings that have been reported and are (hopefully) being investigated by Lithium it's hard to track what to bother reporting again - and again - and again!

Re: Exception ID: 7D5F779A

Anonymous — Thu, 09 Jun 2016 09:08:43 GMT

We also need a SEARCH that can be relied on.

I did search for this number, but nothing was found.

Having a search that so often draws a blank when you know a topic does exist, doesn't inspire confidence, and you are left never knowing whether nothing relevant ever existed or whether the search was (again) unable to find what you were looking for.

Re: Exception ID: 7D5F779A

MauriceC — Thu, 09 Jun 2016 09:41:31 GMT

One of the possible problems with a 'Search' is that if the Fault report was accompanied by a screen shot, then it is quite easy to forget to add the failing fault ID within the searchable text area. Mea culpa

I will try and remember - next time!

Re: Exception ID: 7D5F779A

jaread83 — Thu, 09 Jun 2016 11:03:56 GMT

What interaction occured to get the error message @Anonymous? Thanks for grabbing a screenshot with the time as well, that should help figure out what went wrong.

@LouisaMartin, can you log a support ticket for this? The screenshot provided should give them enough information to pinpoint what went wrong.

Re: Exception ID: 7D5F779A

LouisaMartin — Thu, 09 Jun 2016 11:22:29 GMT

This is now reported and we'll await a response: #00119615

Re: Exception ID: 7D5F779A

LouisaMartin — Thu, 09 Jun 2016 14:13:38 GMT

Lithium have the logs for the error and it's been passed to tier 2 engineers for troubleshooting. Ta

Re: Exception ID: 7D5F779A

Anonymous — Thu, 09 Jun 2016 22:14:53 GMT

@jaread83 wrote:

What interaction occured to get the error message @Anonymous?

I had just viewed this post - https://community.plus.net/t5/General-Chat/EU-Referendum/m-p/1341296#M202975

and was in the process of leaving that page to look at other topics, but I can't remember precisely what I clicked, but it was either -

My avatar - @Anonymous

this bookmarked link - https://community.plus.net/t5/forums/recentpostspage/post-type/message

Re: Exception ID: 7D5F779A

LouisaMartin — Fri, 10 Jun 2016 09:42:17 GMT

Lithium have found an underlying issue and will implement a fix next week to sort this out. Ta

Re: Exception ID: 7D5F779A

Anonymous — Tue, 21 Jun 2016 07:33:39 GMT

@LouisaMartin, @jaread83 - It would appear then that fix is not in place as yet, as I encountered this same error this morning.

Re: Exception ID: 7D5F779A

jaread83 — Tue, 21 Jun 2016 08:57:51 GMT

Thanks @Mook. @LouisaMartin can you let Lithium know?

@Anonymous, at what time did this happen and was it while you were browsing normally, replying or was it on a tab that had not been interacted with in a while?

Re: Exception ID: 7D5F779A

Anonymous — Tue, 21 Jun 2016 09:14:21 GMT

@jaread83 - The time stamp on the image is 08:25 so that's when it happened give or take a few seconds. I was using my usual link https://community.plus.net/t5/forums/unreadpostspage/tab/message:full and the message in question was at the top of the displayed list, I simply clicked it and the error was the results.

Re: Exception ID: 7D5F779A

jaread83 — Tue, 21 Jun 2016 09:47:24 GMT

Thanks for the info, it helps when the Lithium team takes a look at the server log files.

Re: Exception ID: 7D5F779A

LouisaMartin — Wed, 29 Jun 2016 16:01:35 GMT

@Anonymous - Lithium believe they've now managed to fix this issue. Can you please let me know if you get this particular issue again?
@jaread83 - FYI

Ta

Re: Exception ID: 7D5F779A

MauriceC — Fri, 01 Jul 2016 08:36:59 GMT

@LouisaMartin Is this fix on the live service or just on staging?

Re: Exception ID: 7D5F779A

jaread83 — Sun, 03 Jul 2016 06:54:12 GMT

This issue with that exception ID should be fixed here on the live site.