topic Asking again for help in Business

Asking again for help

kehall — Fri, 16 Aug 2024 07:35:44 GMT

Apparently this was 'moved' before but I fail to see where to.

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Received notification that services will be stopped on 28th May, final bill in April

Noticed a reduced bill in May but didn't twig it was in error, just felt that it was a shorter term as often happens when cancellations don't match up with billing dates.

Payment collected by DD for that

Then another bill in June. So cancelled DD so it wouldn't be taken. Then got a "nasty" email saying we notice your DD was cancelled and that payment was needed.

Got in touch with support, ticket 242486863 opened. They agreed the problem on the phone, which was that they didn't cancel the landline service on 28th May, only the broadband?! (but the service was clearly only there for broadband, not calls).

They agreed the situation without any hesitation and said they would credit the amount but would need the DD to be reinstated to refund, and also a 'cease backdated'. So went through that process giving details for DD to be set up again, and said they would sort out the refund once the DD was in place again in a week or so.

June was credited as expected, but no refund.

July came and another bill arrived! Contacted support again, said the previous ticket was only for credit and not to backdate the cease, and they couldn't credit the July bill. Ticket 243007814 opened to handle.

Now the July bill DD was just taken from our account. Still no refund or credit and both tickets have been closed

Anyone here able to help with this dire situation please?

We should be billing Plusnet for the time wasted on this (and compensate for the loss of referrals to my personal account due to this whole shebang of stopping PlusNet Business)!

Re: Asking again for help

RobPN — Fri, 16 Aug 2024 08:10:23 GMT

@kehall wrote:

Apparently this was 'moved' before but I fail to see where to.

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@kehall

It seems your earlier post was stuck in the forum 'Spam filter', now released;

https://community.plus.net/t5/My-Account-Billing/Still-being-billed-despite-service-stopped-28th-May/m-p/1982574

Re: Asking again for help

kehall — Fri, 16 Aug 2024 08:12:14 GMT

Re: Asking again for help

Penny — Fri, 16 Aug 2024 09:56:59 GMT

Now replied to on the https://community.plus.net/t5/My-Account-Billing/Still-being-billed-despite-service-stopped-28th-May/m-p/1982607#U1982607 thread, if the Moderators can somehow amalgamate these threads (?)

Thanks.
.

Re: Asking again for help

Baldrick1 — Fri, 16 Aug 2024 15:33:23 GMT

Moderator's note:Thread locked in favour of https://community.plus.net/t5/My-Account-Billing/Still-being-billed-despite-service-stopped-28th-May/m-p/1982607#U1982607